The Nines, a Luxury Collection Hotel, Portland

This hotel offers a memorable stay, distinguished by its artistic ambiance and the consistently exceptional staff who go above and beyond to ensure guest satisfaction. Its central location makes it an ideal choice for sightseers and business travelers looking to explore the downtown area, as well as couples seeking a romantic getaway. Families also find the hotel accommodating, with spacious rooms and attentive service. Guests frequently highlight the hotel's cleanliness, comfortable accommodations, and the diverse dining options available on-site. To enhance your experience, consider utilizing the concierge services for local recommendations and be aware of the hotel's unique daily credit system, which some guests found to be a mandatory charge.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. Many appreciate the well-appointed fitness center for maintaining their routines. The common areas are often praised for their stylish decor and inviting atmosphere, with some guests enjoying live music in the lobby. While some rooms feature a mini-fridge, guests noted these are often fully stocked with items for sale, leaving little space for personal use. Thoughtful amenities like umbrellas are provided, and printing services are available for convenience. The hotel also offers unique recreational options such as a library with a pool table, contributing to a sophisticated and engaging environment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the rooms as beautiful, clean, and spacious. The beds are frequently lauded for being exceptionally comfortable, ensuring a restful night's sleep, complemented by high-quality linens and robes. Guests also appreciate the stylish decor and the provision of premium bath products. While most found the rooms to be quiet, some guests reported experiencing street noise or sounds from neighboring rooms, and occasionally from the trolley. A few reviews mentioned issues such as dusty rooms, mold in bathrooms, or torn sheets, suggesting some inconsistencies in maintenance, though these were not widespread.

Dining & Food Quality
The hotel offers a diverse and highly-regarded dining experience. The Urban Farmer restaurant receives consistent praise for its delicious food across breakfast, lunch, and dinner, with specific mentions of deviled eggs and dungeness crab omelettes. The rooftop restaurant, Departure, is celebrated for its outstanding food, cocktails, and breathtaking views. Many guests enjoyed the bar areas, noting the lively atmosphere and attentive service. Room service is also available and generally well-received for its quality, though some guests reported occasional delays or issues with food temperature. Overall, the on-site dining options are a significant highlight, providing convenience and culinary satisfaction.

Location & Accessibility
The hotel boasts a central location in downtown, making it highly convenient for exploring the city. Guests appreciate being within walking distance of numerous attractions, including shopping districts, art galleries, and Pioneer Square. Its proximity to public transportation further enhances accessibility. While the immediate urban environment is bustling, guests generally feel secure within the hotel premises. Valet parking is available and offers in-and-out privileges, though some guests noted it can be slow during peak times. Alternative self-parking options are available a few blocks away for those preferring not to use the valet service.

Staff & Service
The hotel's staff consistently receives high praise for their professionalism, friendliness, and attentiveness. Guests frequently highlight the helpful nature of the team, from the valet service to the front desk and concierge. The check-in process is often described as quick and seamless, with staff going out of their way to accommodate requests, such as providing room upgrades or offering local recommendations. The concierge service is particularly noted for its ability to assist with planning activities, making reservations, and even handling specific requests like printing or sending items. While isolated incidents of unorganized valet or perceived rudeness were mentioned, the overwhelming sentiment is one of exceptional and personalized service.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which allows for furry companions during the stay. A unique aspect of the hotel is its daily credit system, which some guests found to be a mandatory charge not clearly communicated during booking, despite being presented as a credit for on-site spending. The hotel also offers rewards program benefits for loyal guests, which can include perks like room upgrades. For those needing extra storage, the front desk can provide a clothing rack with hangers. Some guests also noted temporary charges applied to their accounts for room service items, which were later adjusted.