The Q Hotel

The hotel offers a charming and evolving experience, with its heated outdoor pool standing out as a signature feature, often described as invigorating and a welcome amenity. Under new ownership, the property is undergoing significant renovation, which guests appreciate in the stylish common areas. A consistent highlight is the exceptionally friendly staff, who contribute to a warm, family-run atmosphere. The hotel is ideal for couples seeking a relaxing getaway, families looking for a comfortable base with recreational options, and especially dog owners, as the hotel is notably pet-friendly. Its prime location near local attractions makes it perfect for sightseers and explorers. To ensure the best experience, guests might consider inquiring about the availability of recently renovated rooms, as some older accommodations are still awaiting updates, and be aware that parking can be limited.

Facilities & Amenities
Guests frequently praise the hotel's recreational offerings, particularly the heated outdoor pool, which is often described as clean, inviting, and a great way to relax after a day of exploring. Many also enjoyed the sauna and hot tub, finding them to exceed expectations and provide excellent relaxation. The hotel features a well-stocked bar and a pleasant lounge area, complete with a cozy wood burner, creating comfortable spaces for guests to unwind and socialize. The Wi-Fi generally performs well, allowing guests to stay connected. While the common areas boast stylish decor and a boutique feel, some guests noted the absence of an elevator, which can be a consideration for those with heavy luggage or mobility challenges, as rooms are spread across multiple floors.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms and common areas as impeccably maintained. Most guests found the beds to be very comfortable, often featuring high-quality linen, ensuring a restful night's sleep. However, feedback on room comfort and condition is mixed due to ongoing renovations. While some rooms are modern and stylish, many are described as small or cramped, and some appear dated or in need of refurbishment. A common point of feedback concerns the bathrooms, which are often noted as very small or having the sink in the bedroom. A significant number of guests reported poor shower pressure, with water often taking a long time to heat up. Noise levels are generally quiet, though some light sleepers noted occasional disturbances from other guests or early morning pool users. Large TVs are present in rooms, though some found them disproportionate to the room size.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim from guests. It is consistently described as fabulous, delicious, and superb, with many appreciating the generous portions and the fact that meals are cooked to order using fresh produce. While the full English breakfast is a highlight, some guests found the continental options to be more limited. The restaurant itself is praised for its excellent food and stylish bistro-like atmosphere, with guests enjoying both evening meals and bar snacks. However, it is noted that the restaurant may not always be open for lunch or dinner, especially during off-peak seasons, and kitchen hours can vary, so it is advisable to check availability. Despite occasional reports of slow service or replenishment issues during busy breakfast times, the overall food quality is a strong positive.

Location & Accessibility
The hotel boasts a great central location, making it highly convenient for exploring the local area. Guests appreciate its proximity to Shanklin town, offering easy access to various shops, restaurants, and amenities. The beach is just a short walk away, with the added convenience of the cliff lift providing direct access to the seafront. The historic Chine and Old Town are also within easy reach, making it an ideal base for sightseeing. While the location is excellent for walking and public transport connections, including a good bus service, parking can be a challenge. Guests frequently mention limited on-site spaces and the need to utilize nearby street parking, which can sometimes be restricted or difficult to find, especially during peak times.

Staff & Service
The staff at the hotel consistently receive outstanding praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the warm, family-run atmosphere, noting that nothing seems to be too much trouble for the team. From the moment of arrival, guests feel genuinely welcomed, and the staff's willingness to accommodate various requests, such as room preferences or additional cleaning, significantly enhances the stay. The service is particularly lauded for its dog-friendly approach, with staff going above and beyond to ensure canine companions are comfortable and well-cared for. While some minor issues like occasional housekeeping oversights or slow breakfast service have been mentioned, the overall consensus is that the dedicated and personable staff are a major asset, contributing greatly to a positive and memorable guest experience.

Additional Information
A key aspect of the hotel experience is the ongoing refurbishment under new ownership, which explains the varied condition of rooms compared to the updated common areas. Guests should be aware that while some rooms are modern, others are still awaiting renovation, contributing to mixed feedback on decor. The hotel maintains a strong pet-friendly policy, warmly welcoming dogs, though some guests noted that dogs are present in dining and pool areas, which might not suit everyone. Rooms can become very hot, especially during warmer periods, but the hotel thoughtfully provides fans to enhance comfort. While the hotel offers a choice of rooms upon arrival when available, guests should manage expectations regarding room size and specific amenities, as some features like a hairdryer might not be standard in all accommodations.