The Querque Hotel

This hotel offers a comfortable and affordable stay, with its signature indoor pool and hot tub standing out as a major draw for guests, especially families seeking relaxation and fun. Many travelers appreciate the overall value provided, finding the accommodations clean and the staff generally welcoming. The hotel's commitment to guest safety is evident through its well-lit parking lot and visible security patrols, making it a suitable choice for road trippers and those traveling with pets. While some aspects of the property show their age, the consistent positive feedback on cleanliness and service makes it a reliable option for those visiting the area. To ensure the best experience, guests might consider requesting a room away from high-traffic areas and managing expectations regarding the complimentary breakfast.

Facilities & Amenities
The hotel features a popular indoor pool and hot tub, which are frequently highlighted as excellent amenities for relaxation and family enjoyment. While the pool is generally praised for its size and cleanliness, some guests have noted that the area can feel cold due to an open roof, and there have been occasional reports of the hot tub jets or sauna not functioning properly. A fitness center is available, though its location in a separate building can be inconvenient for some. Guests also appreciate the convenience of free Wi-Fi throughout the property, and a laundry room is on-site, though some machines may be out of order. The availability of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
Most guests describe their rooms as clean and spacious, providing a comfortable environment for rest. The beds are frequently praised for being very comfortable, ensuring a good night's sleep. Rooms typically include a refrigerator and a coffee maker, though a microwave is not standard in all rooms and may need to be requested. While many find the bathrooms suitable and clean, some reviews mention issues such as slow drainage, hair left behind, or signs of wear. Noise levels can vary; some guests report quiet stays, while others note disturbances from adjacent rooms, hallways, or slamming doors, indicating that soundproofing might be inconsistent. A few isolated reports mentioned musty smells or bed bugs, though these were not widespread.

Dining & Food Quality
The complimentary breakfast receives mixed feedback, with many guests describing it as basic and carb-heavy. Options typically include pancakes, bagels, bread, muffins, and fruit, but a consistent theme is the lack of protein items like eggs or breakfast meats. Some guests have experienced delays in the breakfast setup, with items not being ready at the advertised time, and the coffee quality is occasionally criticized. While it serves as a convenient starter for the day, those seeking a more substantial or varied breakfast often choose to dine elsewhere. The hotel does not appear to offer extensive in-room dining or a full-service restaurant on-site, though a nearby affiliated property may provide additional options.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to major freeways (I-40 and I-25), which is ideal for travelers on road trips. It is conveniently situated for reaching various points of interest in the city, including downtown areas and the university campus. While the hotel itself is considered safe and secure, some guests have expressed concerns about the immediate surrounding area, describing it as "sketchy" or noting the presence of homeless individuals. However, the hotel's well-lit parking lot and visible security patrols contribute to a sense of safety within the property. Parking is abundant and generally easy to navigate.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight positive interactions with the front desk team, noting their efficiency during check-in and their willingness to assist with requests or address concerns. Housekeeping is often commended for maintaining clean rooms. However, some reviews indicate inconsistencies in staff attitude, with a few guests reporting rude or unaccommodating encounters, particularly when dealing with issues like room changes or deposit inquiries. Despite these isolated instances, the overall sentiment points to a dedicated team committed to providing a positive guest experience.

Additional Information
Guests should be aware that a deposit is typically charged at check-in, and while it is intended to be refunded promptly, some guests have reported significant delays or difficulties in receiving their refunds, requiring follow-up calls. The hotel maintains a pet-friendly policy, which is a major benefit for travelers with animals, though finding suitable outdoor areas for pets nearby can sometimes be a challenge. While the hotel aims to provide a smoke-free environment, some guests have noted issues with smoke odors, including marijuana, permeating from other rooms or areas. The property also features a courtyard that many guests find pleasant for relaxation.