The Redwood Hotel

A standout feature is the vibrant on-site restaurant and bar, which consistently receives high praise for its generous portions and excellent value, making it a popular choice for both guests and locals. Guests frequently highlight the spacious rooms and the friendly staff as key positives, contributing to a generally positive and great value stay. This establishment is particularly well-suited for budget-conscious travelers seeking affordable accommodation without compromising on space, as well as families who appreciate the large rooms and convenient dining options. Short-stay travelers find it ideal due to its accessibility, while couples can enjoy the lively atmosphere of the on-site amenities. To enhance your experience, it is advisable to inquire about the availability of recently updated rooms, and guests should be aware that kitchenette amenities are quite basic, so planning accordingly is recommended.

Facilities & Amenities
The property offers a range of amenities designed for convenience, though some aspects receive mixed feedback. While free Wi-Fi is provided, many guests report inconsistent connectivity and frequent disconnections, making it unreliable for sustained use. Ample parking is a significant advantage, with spaces often available directly outside guest rooms, offering ease of access. Rooms typically include a kitchenette, though it is often described as very basic, usually equipped with only a kettle, cups, and minimal tea/coffee supplies, often lacking a toaster, cutlery, or plates. Guests note that the in-room heater and fridge can be quite noisy, potentially disturbing sleep. Some rooms feature a full-sized bath, which is appreciated for relaxation, and a shared laundry facility is available for guest use. The TVs in rooms are sometimes reported to have signal issues or be small and dated.

Cleanliness & Room Comfort
Guests frequently commend the generous room size, describing them as spacious and comfortable, providing ample space for relaxation. While overall cleanliness is generally reported as good, some reviews mention minor issues such as used tissues found or stains on furniture, indicating occasional lapses. The beds receive mixed reviews; many find them comfortable, ensuring a restful night's sleep, though a notable number of guests describe them as firm beds or hard. A significant and recurring concern is the hot water issues in the showers, with many experiencing low water pressure, inconsistent temperatures, or even a complete lack of hot water, which greatly impacts the shower experience. Noise levels from traffic, noisy in-room appliances like heaters and fridges, and sometimes other guests can be a disturbance. Dated bathrooms with old fixtures, poor lighting, and occasional mould are also mentioned, along with worn carpets in some areas. In-room basic amenities are minimal, often lacking items like toasters or sufficient cutlery.

Dining & Food Quality
The on-site restaurant and bar are consistently highlighted as major positives, with guests frequently praising the excellent food quality and exceptional value. Many reviews emphasize the generous portions served, ensuring guests feel satisfied. The menu offers a variety of pub-style fare, with specific mentions of well-cooked steaks, tasty toasties, and good pizza. The salad bar is also appreciated by diners. While the restaurant is highly regarded for lunch and dinner, breakfast options are more limited, with only a continental breakfast available, and its opening hours sometimes differ from online information. Guests often receive complimentary drink vouchers for the bar, which is a welcome touch. Room service is also available and receives positive comments for its food quality, providing a convenient dining option for those preferring to eat in their rooms.

Location & Accessibility
The location is generally considered highly convenient, catering to a variety of guest needs. Its proximity to the airport makes it an ideal choice for travelers requiring a quick stopover before or after flights. The property is also well-situated for accessing the city center, typically a short 15-minute drive away, and is close to local shops and family residences, making it suitable for those visiting the area for personal reasons. Guests appreciate the ease of access to public transport options nearby, facilitating exploration of the wider city. A significant advantage is the ample and often free parking available, with many guests able to park directly outside their rooms, adding to the overall convenience and accessibility of the accommodation.

Staff & Service
The staff consistently receive high praise across numerous reviews, standing out as a significant positive aspect of the guest experience. Guests frequently describe the reception team and other personnel as exceptionally friendly staff, helpful staff, and very accommodating. Many highlight the smooth and quick check-in process, even for late arrivals, with clear communication provided regarding key collection and room access. The staff's willingness to resolve issues promptly, such as room changes or addressing concerns, is also frequently commended. Housekeeping is noted for its daily servicing, ensuring rooms are clean and amenities like towels and toiletries are regularly restocked. Overall, the attentive and welcoming nature of the staff greatly contributes to a positive and comfortable stay for most visitors.

Additional Information
While the property offers excellent value for money, guests should be aware that the dated decor is a consistent theme, with many rooms and facilities appearing older and in need of updating, though this is often seen as a trade-off for the affordable price. Some guests report noise from events or the bar area, particularly on weekend nights, which can extend close to midnight. There are mentions of smoking areas in the car park, which some find undesirable. The after-hours check-in process is generally smooth, with keys left for late arrivals, but a few guests note a lack of staff presence or an emergency contact number during these times, which can be unsettling if issues arise. The provision of real milk for beverages and complimentary snacks like chips and biscuits are thoughtful touches that enhance the guest experience.