THE TENNESSEAN Hotel

The hotel distinguishes itself with impeccable service and luxurious accommodations, creating a truly memorable experience for guests. Its signature feature is the highly praised complimentary shuttle service, which offers convenient transportation within a three-mile radius, making it ideal for exploring downtown Knoxville. Guests consistently highlight the staff's exceptional attentiveness, the hotel's remarkable cleanliness, and the overall comfort of the spacious rooms. This establishment is a perfect fit for couples seeking a romantic getaway, business travelers attending events at the nearby convention center, families visiting the university or participating in local tournaments, and sightseers eager to explore the city's vibrant attractions. To ensure a seamless stay, guests are advised to inquire about room locations if sensitive to noise, particularly from the street or the hotel's dining areas, and to clarify all potential fees, such as valet parking and urban amenity charges, upon booking.

Facilities & Amenities
Guests frequently commend the hotel's comprehensive facilities and amenities, which significantly enhance their stay. The complimentary car service, utilizing both golf carts and SUVs, is a standout feature, providing convenient transportation within a three-mile radius and receiving widespread praise for its efficiency and the drivers' friendliness. While valet parking is the only option and can be slow during peak times, most guests appreciate its convenience. The hotel also features a well-appointed fitness center accessible 24 hours a day, offering a good range of equipment and pleasant views. The elegant Drawing Room bar is a popular spot for its cozy ambiance and excellent cocktails. Additionally, a convenient coffee shop on the ground level provides quick access to quality brews and snacks. Most guests find the Wi-Fi reliable, though some have noted unexpected charges for internet usage.

Cleanliness & Room Comfort
The hotel generally receives high praise for its immaculate rooms and exceptional comfort. Most guests describe the accommodations as spacious, featuring comfortable beds with ample pillows that ensure a restful night's sleep. The large bathrooms, often equipped with oversized walk-in showers and sometimes separate tubs, are a consistent highlight, complemented by high-quality bath products. Many rooms offer appealing city views, and thoughtful touches like Nespresso machines and complimentary in-room waters are appreciated. However, feedback on cleanliness and noise is mixed. Some guests reported issues such as mold in showers, visible dust, soiled carpets, or uncleaned commodes. Noise from the street, loud neighbors, or the restaurant/bar area can be a concern, particularly in certain rooms. Housekeeping consistency also varies, with some guests experiencing missed services or inadequate replenishment of towels and amenities.

Dining & Food Quality
The hotel's dining options, particularly the Drawing Room restaurant and bar, generally receive positive feedback for their quality and ambiance. Many guests enjoy the delicious food and excellent cocktails served in a cozy and elegant setting, making it a popular choice for both breakfast and evening drinks. Breakfast is often described as tasty with good options, and the convenience of room service is appreciated, with many noting prompt delivery and enjoyable dishes. The hotel's connection to the adjacent Marriott also provides additional dining choices. However, some guests have expressed concerns regarding the dining experience. A recurring issue is the automatic addition of a 20% service fee to bills, which some found to be unclear or unexpected. There are also isolated reports of the restaurant being understaffed, leading to slow service, and a few guests found the menu limited or the food quality inconsistent and overpriced.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring downtown Knoxville. Guests frequently commend its walking distance to numerous popular attractions, including Market Square, World's Fair Park, Gay Street, the University of Tennessee campus, and the Convention Center. This prime position makes it an ideal base for sightseeing, attending concerts, sporting events, or conventions, with many shops, restaurants, and bars easily accessible on foot. While the location is a significant advantage, parking is exclusively valet, which, despite being generally efficient, can be expensive and occasionally slow during peak hours. Some guests also noted that while the immediate area is convenient, other hotels might be "right there" in the busiest parts of downtown, implying a slightly longer walk to some specific hotspots.

Staff & Service
The hotel's staff and service consistently receive overwhelming praise, standing out as a highlight of the guest experience. From the moment of arrival, guests are greeted by friendly staff who are described as professional, attentive, and exceptionally helpful. The valet team is frequently commended for their efficiency and cordiality, often going above and beyond to assist guests with transportation and local advice. The front desk staff ensures a quick check-in process and provides a warm welcome, sometimes with complimentary sparkling wine. Most guests appreciate the staff's prompt response to requests and their willingness to resolve issues. However, some guests reported significant difficulties with cancellation and refund policies, citing a lack of flexibility and transparency regarding prepaid bookings. There were also isolated complaints about inconsistent housekeeping service and occasional understaffing in the restaurant, leading to slower service.

Additional Information
Guests should be aware of several important details that enhance or impact their stay. The hotel charges an urban amenity fee and a credit card processing fee, which some guests found to be unexpected "hidden fees" not clearly disclosed upfront. A deposit is also taken upon check-in, with some confusion reported regarding the full refund process. The hotel is conveniently connected to the Marriott next door, offering shared amenities like a coffee shop and additional dining options. The property is known for its pleasant, signature scent in the lobby and hallways, contributing to a luxurious ambiance. Rooms often feature a unique design with a separate toilet area and large showers that include thoughtful details like a footrest bar for convenience. While most stays are seamless, a few guests experienced issues with overbooking, leading to their rooms being given away, which caused significant inconvenience.