The Tide - Hotel

This modern and stylish hotel offers a memorable stay, distinguished by its stunning views of the water and harbor, often enjoyed from corner rooms with expansive windows. Its contemporary design and comfortable ambiance make it an excellent choice for sightseers eager to explore the Lofoten region, couples seeking a romantic getaway, and travelers seeking tranquility due to its boutique size and quiet setting. The hotel is also well-suited for road trippers, offering convenient parking and electric vehicle charging. To enhance your experience, consider booking a corner room for the best vistas, and be aware of the hotel's unique operating hours, as it is unmanned during late-night hours.

Cleanliness & Room Comfort
Most guests praise the cleanliness and comfort of the rooms, describing them as modern, fresh, and nicely decorated. The comfortable beds with crisp, fresh bedding consistently ensure a restful night's sleep. Many found the rooms spacious and well-equipped, though some noted that certain rooms could be small or compact, occasionally lacking sufficient storage facilities or a wardrobe, which made unpacking challenging. Guests appreciate the tea and coffee making facilities and the spacious, modern bathrooms which often feature a powerful shower and quality bath products. The heated bathroom floor is a particularly cozy touch. Rooms are generally quiet with good sound isolation, contributing to a peaceful environment. However, a few guests reported issues with bathroom cleanliness, specifically hairs in the shower drain, and a serious concern raised by a small number of guests was the presence of bed bugs, resulting in bite marks and blood stains on sheets.

Dining & Food Quality
The breakfast buffet receives widespread praise for its quality, freshness, and good variety of both cold and hot local food options. Guests appreciate the selection, especially for a smaller hotel. However, some guests suggested adding a toaster or more fruit options. A few were surprised that coffee beyond filter coffee incurred an extra charge, and some noted limited savory vegetarian options or perceived pre-packed bread and leftovers. The on-site restaurant is highly recommended, with many guests describing the food quality as excellent and high-class. Dishes, particularly fish soup and cod, are frequently lauded as delicious and well-crafted. The restaurant atmosphere is enhanced by stunning views of the harbor. While the dining experience is generally positive, some guests found the menu to be expensive and noted a limited selection of non-fish dishes.

Location & Accessibility
The hotel boasts an excellent location in Sørvågen, making it an ideal base for exploring the southern end of Lofoten. It is conveniently situated within a short walk or drive to popular attractions like Å and Reine, and provides easy access to various walking and hiking trails. Guests appreciate its proximity to the ferry terminal and bus stop, as well as nearby grocery stores and other restaurants. Ample parking is available, with some guests finding it free or convenient. However, others noted that hotel parking spaces can be limited, and public parking in the area can be expensive, requiring caution to avoid fines.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, attentive, and professional. Guests frequently highlight their excellent service, noting how they go out of their way to accommodate requests, such as arranging packed breakfasts for early departures. The check-in process is generally described as quick and efficient. Many guests felt genuinely welcomed and appreciated the hospitality, contributing significantly to a positive stay. However, some guests reported communication difficulties, experiencing slow or unhelpful responses to inquiries made through online platforms, and finding front desk staff sometimes unaware of prior communications. A few mentioned that not all staff members spoke fluent English, and a small number perceived some staff as less friendly or attentive. Concerns were also raised about the hotel being unmanned at night, impacting accessibility and assistance during late hours.

Additional Information
A significant concern for some guests is the hotel's cancellation policy. Several reviews describe difficulties in obtaining full refunds, even when cancellations were made well in advance, with guests reporting only partial refunds or refusal to refund despite claims of free cancellation. This has led to frustration and a perception of poor business practices. Guests should also be aware that the hotel is unmanned from late evening until morning, requiring guests to use external stairs for access during these hours, which can be inconvenient, especially with luggage or in bad weather. Beyond the main hotel, guests can also stay in fishermen's cabins, which are described as well-equipped, modern, and offering good value with a lovely view. These cabins provide a unique experience with kitchenettes and a sense of privacy, though guests staying in them should note that hotel breakfast is not included. While the hotel promotes offering activities like RIB boat tours, some guests reported difficulties in booking these, experiencing unresponsiveness or being redirected without clear answers.