The Vic, an Ascend Collection Hotel

The hotel distinguishes itself through a remarkable renovation of an older property, creating a modern and aesthetically pleasing environment that many guests find surprising and delightful. A signature feature is the inviting Optimism Lounge, which offers a vibrant space for relaxation and entertainment with games and complimentary popcorn. This hotel is an excellent fit for families due to its spacious, often suite-style rooms, and its welcoming pet-friendly policy, complemented by engaging amenities like the games room. Couples seeking a comfortable and contemporary retreat appreciate the updated accommodations and convenient on-site dining. Business travelers also find value in the modern facilities and attentive service. Guests consistently praise the exceptional staff service and the general cleanliness of the rooms. For a quieter experience, it is advisable to request a room situated away from the ice machines or the main parking lot, and guests are encouraged to take advantage of the convenient attached dining establishments.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and entertainment. The Optimism Lounge is a popular highlight, providing a vibrant space equipped with table football, table tennis, and a large TV for communal enjoyment, often accompanied by free popcorn. A well-equipped fitness center is available for guests to maintain their routines. While an outdoor pool is present and appreciated by many, some guests have noted it was occasionally closed for maintenance or appeared uninviting, or was not heated. The convenience of free Wi-Fi is consistently mentioned, ensuring guests can stay connected. Additionally, the presence of ice machines and vending machines on various floors adds to the overall convenience, though some guests found the location of these machines could contribute to hallway noise. A laundry area is also available for guest use.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, though many commend the hotel's renovation efforts. Most guests found their rooms to be very clean, featuring comfortable beds and high-quality linens that ensured a restful sleep. The modern bathrooms are frequently highlighted, particularly the rain shower heads and good water pressure. Rooms are generally described as spacious, with modern and stylish finishings, ample plug-ins and USB ports, a small fridge, microwave, and coffee pot. Dispensers for shampoo, conditioner, and body wash are also appreciated. However, some guests reported significant issues, including visible mold, lingering unpleasant odors, and inconsistent housekeeping, such as unmade beds or uncleared garbage. Noise levels are a recurring concern, with reports of hallway noise, parking lot noise, and thin walls allowing sound from neighboring rooms and outside construction to disturb sleep. The air conditioning units are sometimes described as noisy, and the barn doors on bathrooms are noted for lacking privacy, while some tile floors are considered slippery.

Dining & Food Quality
The hotel offers convenient on-site dining options that are frequently praised by guests. Floyd's Diner, attached to the hotel, is a popular choice for breakfast and lunch, consistently receiving positive remarks for its comforting food quality and friendly service. Many guests highlight the convenience of having a reliable restaurant just steps away, making morning meals easy and enjoyable. The breakfast menu at Floyd's is often recommended, with guests appreciating the variety and taste. Additionally, Heckler's Bar & Grill provides another accessible option for guests seeking a more casual atmosphere, often featuring specials and entertainment, such as comedy shows or live music. The presence of these establishments directly connected to the hotel is a significant advantage, offering variety and ease of access for meals throughout the day and contributing to a lively atmosphere.

Location & Accessibility
The hotel's location is generally considered convenient, offering a balance between accessibility to key areas and a slightly quieter environment outside the immediate city center. While not directly in downtown, it is typically a short drive, often around 10 minutes, or a manageable 30-40 minute walk for those who enjoy exploring on foot. The proximity to the Galloping Goose trail is a notable advantage for guests interested in walking or cycling. Public transportation is easily accessible, with a bus stop conveniently located right outside the hotel, providing direct routes to downtown and other attractions. Parking is a significant feature, with ample space available, including underground parking, though the main lot can sometimes become busy due to the attached bar. Some guests have noted the immediate neighborhood can be less appealing, and there have been occasional reports of noise from the parking lot, particularly at night.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers frequently describe the team as exceptionally friendly staff, helpful, attentive, and welcoming, contributing significantly to a pleasant and comfortable stay. Guests appreciate the efficiency of the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or room changes. The housekeeping team is also commended for their efforts in maintaining clean rooms, though some isolated issues have been reported. The hotel's pet-friendly service is particularly noted, with staff treating animal companions with respect and care, making it an ideal choice for pet owners. Overall, the dedication of the staff to providing excellent customer service creates a warm and inviting atmosphere that leaves a lasting positive impression on visitors.

Additional Information
This hotel offers several unique features and practical considerations for guests. Its pet-friendly policy is a significant draw, with staff accommodating service animals and providing information on nearby green spaces for pets. For longer stays or those preferring to prepare their own meals, some suites include a kitchenette equipped with a fridge, microwave, and stove, though guests note that items like toasters or kettles are not always provided. The hotel's elevators are frequently mentioned as being older, slow, and having heavy doors, which can be inconvenient, especially with luggage or children. Inside the rooms, the lighting is often described as harsh and overly bright, lacking softer options or individual reading lights. The bathroom design in some rooms features barn doors that offer limited privacy, and the tile floors can be slippery when wet, with some guests also noting the absence of a bathtub. External noise sources, such as nearby construction and activity in the parking lot, are also recurring themes that guests should be aware of.