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The Westin Resort & Spa Cancun (Cancun, Mexico)

The Westin Resort & Spa Cancun (Cancun, Mexico)

About The Westin Resort & Spa Cancun

The Westin Resort & Spa Cancun is a four-star hotel featuring a health club, full-service spa and multilingual staff. The hotel is seven kilometres from Plaza Kukulcán. All rooms are air-conditioned and feature the notable all-white Heavenly Beds with pillow-top mattresses and flat-screen TVs. The private bathrooms have a separate bathtub and dual-showerhead Heavenly Shower with free toiletries and a hairdryer provided. The Westin Resort & Spa Cancun features onsite shopping, an ATM, a rooftop terrace and a business centre. Guests can enjoy the sun lounges, towels and beach umbrellas provided by the outdoor pool. The family friendly resort offers babysitting, supervised children’s activities and a children’s club. Wi-Fi is available at a surcharge. The hotel feautres eight eateries: Sunrise Bar, Sunset Bar, Lobby Bar, El Palmar, Arrecifes Ristorante, Sunset Grill, Sea and Stones and Brisa. La Isla Shopping Mall is eight kilometres from the hotel while Cancún Airport is ten kilometres away. This accommodation is also known as Cancun Westin Resort, Westin Cancun, Westin Resort Cancun, and Cancun Westin.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets (Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

trivago Rating Index based on 6237  reviews from:
  • Hotels.com(8.4/10),
  • Agoda(8.1/10)
  • LocationVery good  (8.2 / 10)
  • RoomsGood  (7.7 / 10)
  • ServiceVery good  (8.4 / 10)
  • CleanlinessVery good  (8.4 / 10)
  • Value for moneyFair  (7.4 / 10)

Positive Reviews


The hotel’s guestrooms are very clean and tidy.

The decor in the rooms is modern and blends in well with the general theme of the hotel. The rooms feature the famous Heavenly Beds with pillowtop mattresses which are quite comfortable and luxurious. The dual-showerhead Heavenly Showers are roomy and hav


The hotel’s restaurants deliver top notch services.

The onsite restaurants are very good. The dishes served are diverse and quite plentiful and those that run out are quickly replenished with a fresh batch from the respective kitchens. The wait staff are very courteous and professional as they hasten to as


Many activities in the area to keep you entertained.

The beachfront hotel offers guests a number of recreational activities onsite such as parasailing and personal watercrafts. The hotel has an outdoor pool, a health club and full-service spa. Offsite activities near the hotel include water sports at the Aq

Negative Reviews


The hotel’s Wi-Fi signal is too weak in guestrooms.

A number of guests have complained about the paid Wi-Fi connection provided by the hotel. The speed was relatively slow and was only manageable for light web browsing. Guests were of the opinion that for the amount of money they were spending to stay at t


The hotel appears to be falling apart in some areas.

Some guests felt that the hotel needed refurbishment. The curtains and carpets were also thought to be showing signs of wear and tear. Some toilets were not flushing properly and a few taps appeared to be rusty.


Some guests didn’t feel like their stay was worth it.

Some thought the hotel was too expensive and did not quite deliver on the promises it had made to its guests.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Sauna
  4. Solarium
  5. Hot tub
  6. Body treatments
Property amenities
  1. Café
  2. Entrance hall/lobby
  3. Express check-in
  4. Elevator
  5. Gym
  6. Hairdresser
  7. Parking
  8. Terrace
  9. Hotel bar
  10. Beach bar
  11. Pool bar
  12. Outdoor swimming pool
For children
  1. Cot
  2. Kids' club
  3. Kids stay for free
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
  5. In-room accessibility
Room amenities
  1. Balcony (upon inquiry)
  2. Dishwasher
  3. Bathtub (upon inquiry)
  4. Ironing board
  5. Openable windows
  6. Television
  7. Hairdryer
  8. Electric kettle
  9. Air conditioning
  10. Minibar
  11. Satellite TV
  12. Desk
Sports facilities
  1. Bike rental
  2. Golf course
  3. Indoor tennis court
  4. Tennis court
  5. Diving
  6. Table tennis
Theme / Type
  1. Convention hotel
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Boulevard Kukulcan Km 20,  77500,  Cancun,  Mexico
Telephone: +52(998)8487400 | Fax: +52(998)8850666 | 

Frequently Asked Questions about The Westin Resort & Spa Cancun

  • Is there a pool area at The Westin Resort & Spa Cancun?

    Yes, The Westin Resort & Spa Cancun offers 2 pool areas.

  • Are pets allowed at The Westin Resort & Spa Cancun?

    No, The Westin Resort & Spa Cancun doesn’t allow pets.

  • Is parking available at The Westin Resort & Spa Cancun?

    Yes, The Westin Resort & Spa Cancun provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at The Westin Resort & Spa Cancun?

    Check-in at The Westin Resort & Spa Cancun is available from: . Check-out time is by .

  • Where is The Westin Resort & Spa Cancun located?

    The Westin Resort & Spa Cancun is located in Boulevard Kukulcan Km 20, 77500, Cancun, Mexico.