THesis Hotel Miami Coral Gables, Curio Collection by Hilton

This hotel stands out as an upscale urban retreat, particularly noted for its prime location directly across from the University of Miami, making it an ideal choice for parents visiting students and those attending university-related events. Guests consistently praise its chic ambiance, excellent on-site dining options, spacious and comfortable rooms, and generally attentive staff. It caters well to university visitors, couples seeking a high-class getaway, families attending events, and business travelers due to its convenient access. To enhance your stay, consider requesting a room on a higher floor to mitigate potential noise from events and be aware of additional amenity fees upon check-in.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The pool area is frequently described as beautiful, immaculate, and a lovely setting for relaxation, with a popular poolside bar. However, some guests find the pool to be small and occasionally crowded, requiring early arrival to secure a lounge spot, and note that it can be closed for private events, causing inconvenience. The fitness center is available but often described as basic or dated, lacking modern equipment like a Peloton. The lobby is consistently praised for its beauty, cleanliness, and inviting atmosphere, often adorned with orchids. Guests appreciate the comfortable terrace and lounge areas for afternoon talks. While a complimentary coffee station and in-room espresso machine are highlights, the availability of a mini-fridge in rooms is inconsistent, with some guests needing to request one. Elevators are noted by several guests as being slow and occasionally problematic, with some experiencing key card issues.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as super clean, impeccably maintained, and tastefully decorated. Rooms are often highlighted as spacious and well-designed, offering a comfortable stay. The comfortable beds and quality linens contribute to a restful night's sleep for most. However, feedback on noise levels is mixed, with several guests reporting significant disturbances from loud music from the rooftop or events, traffic noise from the main highway, and sounds from neighboring rooms or elevators. Some rooms lack sufficient closet space or drawers, which can be inconvenient for longer stays. While bathrooms are generally spacious, some guests have reported issues with cleanliness, such as dirty shower floors, lack of fresh towels, or malfunctioning shower heads. The air conditioning units are sometimes described as loud. In-room amenities like a coffee maker are appreciated, but the absence of a mini-fridge or microwave in all rooms is a common point of contention.

Dining & Food Quality
The on-site restaurants are a significant highlight, consistently receiving praise for their superb quality, delicious food, and excellent service. Guests frequently mention the positive experiences at both Mamey and Collab. The breakfast offerings are generally described as excellent, varied, and delicious, though many guests find it to be very expensive, with a noted discrepancy between advertised credits and actual costs. While the overall food quality is highly rated, some specific dishes or experiences receive mixed reviews, such as slow service or cold food at breakfast. The bar areas are popular, with guests enjoying delicious drinks and a great happy hour atmosphere, though some find the drink prices to be excessively high. Room service experiences vary, with some guests reporting long wait times or issues with order accuracy, while others find it convenient and tasty.

Location & Accessibility
The hotel's central location is a major draw, particularly for its proximity to the University of Miami, which is often within walking distance. It offers convenient access to other popular areas like Coral Gables and Coconut Grove, with easy access to shopping and dining options. Guests appreciate being able to walk to nearby amenities such as a grocery store and coffee shops. While the location is ideal for university visits, some guests note that it sits on a main highway, leading to potential traffic noise, and is further from downtown Miami and South Beach, requiring a longer drive. Parking is available, with many guests praising the efficiency and friendliness of the valet service. However, parking is consistently noted as expensive, and self-parking can be confusing or a significant walk from the hotel entrance, with occasional issues with key card access to the garage.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and providing attentive service, with many guests highlighting their willingness to go above and beyond. The front desk staff is often commended for their welcoming demeanor and efficient check-in process, though some guests report rude or unhelpful interactions, particularly regarding billing issues or room readiness. Housekeeping receives mixed feedback; while some guests find them helpful and the rooms clean, others report significant issues such as skipped room service, failure to replace towels, or even discarding personal belongings. The valet service is frequently lauded for its efficiency and courtesy. Restaurant staff are consistently described as wonderful, attentive, and providing excellent service. However, overall communication from the hotel is a recurring concern, with instances of last-minute reservation cancellations, misinformation regarding food credits, and difficulty reaching the front desk by phone.

Additional Information
Guests should be aware of the amenity fees or resort fees which are frequently mentioned as being undisclosed during booking and can add a significant unexpected cost to the stay. There are numerous reports of billing discrepancies and overcharges, with guests needing to dispute charges for rooms or restaurant services. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, noting convenient outdoor areas for pets. The hotel is also a popular choice for event hosting, including weddings and baby showers, with positive feedback on the coordination and execution of these gatherings.