Toledo Hotel

The hotel offers a memorable stay, distinguished by its beautiful interior design and the consistently exceptional service provided by its staff. Guests frequently highlight the hotel's cleanliness and the delicious breakfast as key elements of their positive experience. Its central yet quiet location makes it an excellent choice for sightseers eager to explore the city's attractions, as well as for business travelers seeking convenience and comfort. The hotel is also well-suited for families and couples looking for a relaxing and welcoming environment. To enhance your stay, consider requesting a room on a non-smoking floor for added comfort. While the hotel is centrally located, be mindful that walking back from downtown areas can be steep, so a taxi might be a more comfortable option. For those sensitive to noise, earplugs are recommended as the call to prayer can be heard early in the morning from some rooms.

Facilities & Amenities
Guests generally find the hotel's facilities to be comprehensive, contributing positively to their stay. The presence of a gym and an indoor swimming pool is appreciated, though a significant number of guests express dissatisfaction with the pool access policy, which restricts usage based on gender at certain times, making it inaccessible for some. Rooms are generally well-equipped with conveniences such as a fridge, kettle, and complimentary tea and coffee, enhancing in-room comfort. While Wi-Fi is available and generally strong, some guests reported weak signals in specific rooms. The hotel also offers non-smoking floors for guest preference. However, some reviews mention that the air-conditioning in rooms can be old and noisy, and may not cool effectively, while others note issues with low water pressure and poor temperature control in showers, suggesting some areas could benefit from investment.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. The decor and interior design are frequently highlighted as beautiful and elegant, contributing to a pleasant ambiance. Most guests report comfortable beds and spacious rooms, often noting good ventilation and ample space, with some rooms offering pleasant vistas or views. However, feedback on noise levels is mixed; while some rooms are described as quiet, others, particularly those facing busy roads, can experience significant car traffic noise. Some guests also noted that rooms can be on the warm side due to air-conditioning issues. A few reviews mention concerns about plumbing releasing odors and low water pressure in bathrooms, and some found the beds to be hard. The presence of a glass panel door for the bathroom was also noted as a minor privacy concern by some.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the breakfast buffet, which is consistently described as excellent, varied, and delicious. Guests appreciate the wide food options, including both international and local cuisine, with many praising the quality and freshness. A popular feature is the live egg station and pancake station, where a chef prepares items to order. Some reviews specifically mention the availability of gluten-free options. The hotel also features a restaurant area that serves food 24 hours, offering convenience for guests. While the breakfast receives overwhelmingly positive feedback, a few guests noted that the buffet could sometimes be monotonous or have limited choices, and some found the bakery portion to be less impressive. Dinner options are generally considered good, with some guests finding the room service to be both delicious and affordable.

Location & Accessibility
The hotel boasts a central location that is highly advantageous for exploring the city. It is situated in a quiet and safe area, yet remains within walking distance of various shops, local businesses, and popular attractions like the King Abdullah Mosque and the Jett Bus Station. Many guests appreciate its proximity to the Boulevard and its convenience for reaching downtown Amman. However, it's important to note that the hotel is located on a hill, typical of Amman, which means walks to downtown can involve steep roads and steps, making a taxi or ride-share service a more comfortable option for the return journey. While some guests found the location slightly decentralized for extensive walking tours, the availability of affordable Uber services makes getting around the city very easy. Parking is available and generally considered convenient for guests with vehicles.

Staff & Service
The staff and service at the hotel consistently receive outstanding praise, being highlighted as one of the strongest aspects of the guest experience. Guests frequently describe the team as friendly, helpful, professional, and attentive, often going above and beyond to ensure a comfortable stay. Many reviews commend the quick check-in process and the staff's willingness to accommodate requests, such as arranging day trips, providing transport, or assisting with unexpected situations. The reception staff are particularly noted for their excellent language skills and their ability to provide valuable advice and assistance. The restaurant staff, including chefs and waiters, are also frequently praised for their eagerness to please and their warm interactions. Overall, the hotel's commitment to providing exceptional customer service creates a welcoming and memorable atmosphere for visitors.

Additional Information
Guests should be aware of certain hotel policies and unique features that impact their stay. A recurring point of feedback concerns the indoor swimming pool's access policy, which restricts usage based on gender at specific times, leading to disappointment for some guests who found it inaccessible during their desired hours. Another minor point of confusion for some guests was the clarity regarding minibar charges, with a few instances where guests were unaware items were not complimentary until checkout. The hotel's Andalusian-inspired decor and Moroccan theme are often mentioned, contributing to a distinct and attractive ambiance. While the hotel is generally considered a good option for budget travel and business trips, some guests noted that the Wi-Fi could be weak in certain rooms. The hotel also offers non-smoking floors for guest preference.