Toronto Airport Marriott Hotel

This hotel is a popular choice for airport travelers and business travelers due to its convenient proximity to the airport and its reliable shuttle service, which is often highlighted as a signature feature. Guests frequently commend the exceptional service provided by the staff, who are consistently described as friendly and attentive. While the hotel’s public areas are often praised for their modern and inviting design, many guests note that the rooms are in need of updating. The hotel is also a good fit for cruise travelers and those utilizing park-and-fly options. To enhance your stay, consider inquiring about the newly updated rooms, as some guests found them to be a significant improvement, and be prepared for potentially crowded shuttle buses during peak travel times.

Facilities & Amenities
The hotel boasts an impressive and spacious lobby that many guests find beautiful and inviting, often featuring a bar and snack kiosk. For recreation, there is a swimming pool and hot tub, though some guests describe the pool as small or shallow, and the hot tub sometimes has limited functionality. A fitness center is available, generally well-equipped, with some guests calling it outstanding. The M Club lounge is a notable feature, described as nice and quite large with good views, although some guests found its food selection limited or disappointing, especially when closed during holidays. Free Wi-Fi is available, though some guests reported slow speeds or difficulty accessing it without a rewards membership.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is generally positive, with many describing rooms as clean and spotless, though some noted issues like dirty carpets, dust in corners, or mold in showers. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, but some guests found them uncomfortable or past their prime, particularly sofa beds. A recurring theme is that the rooms are outdated, with old carpets, furniture, and tub-style showers, giving a 90s feel. In-room amenities typically include a coffee maker and bar fridge, but microwaves are generally absent. While the hotel is surprisingly quiet given its airport proximity, some guests experienced noise levels from loud doors, adjacent rooms, or noisy AC/heating units. Issues with AC/heating not working or being noisy were also reported.

Dining & Food Quality
The hotel offers various dining options, with the restaurant and bar receiving mixed but generally positive reviews. Many guests found the food quality to be good, delicious, and reasonably priced for a hotel setting, with some highlighting the pizza as surprisingly tasty. The breakfast buffet is often described as extensive, tasty, and delicious, though some guests found it expensive or noted that hot food items were only warm. Service in the restaurant and bar is frequently praised as excellent and attentive. Room service is available, with good food, but some guests were disappointed that meals were delivered in take-out containers with plastic cutlery.

Location & Accessibility
The hotel's airport proximity is a major advantage, being very close to the airport (less than a 10-minute drive). A free shuttle service to and from the airport runs frequently, typically every 15 to 30 minutes, and is highly valued for its convenience and reliability by many guests. However, some guests reported long waits, crowded shuttles, or issues with the shuttle not running during late-night hours, leading to unexpected taxi fares. Underground parking is available, offering a secure park-and-fly option, though it is noted as being expensive. For those looking to explore, the hotel is conveniently located near public transportation options like the UP Express and bus routes, providing access to downtown, and there are several nearby restaurants within walking or a short driving distance.

Staff & Service
The staff at this hotel consistently receive high praise, described as friendly, helpful, attentive, and professional across various departments. The front desk staff are frequently commended for their exceptional service, ensuring a quick check-in and smooth check-out process, and going above and beyond to assist guests. Housekeeping is noted for being super and attentive, ensuring rooms are clean and well-maintained. The restaurant staff and M Club staff are also highlighted for their excellent and welcoming service. While the overall sentiment is overwhelmingly positive, a few guests reported isolated incidents of unhelpful or rude staff, particularly regarding reservation issues or specific service requests.

Additional Information
The hotel is undergoing upcoming renovations, with some updated rooms available as showpieces, indicating future improvements to the property. While the hotel advertises a pet policy, guest experiences are mixed; some found it genuinely pet-friendly, while others reported negative interactions with staff regarding their pets, including rudeness and a lack of suitable outdoor areas. For rewards program benefits, members appreciate perks like potential room upgrades and lounge access, though some expressed disappointment when upgrades were not honored or when the M Club lounge was unexpectedly closed during holiday periods. The hotel also features a games room and offers thoughtful touches like complimentary popsicles and mint water in the lobby.