Tri Hotel

This hotel offers a memorable stay, particularly distinguished by its expansive green areas and a truly exceptional heated pool, making it a haven for relaxation and outdoor enjoyment. Guests consistently highlight the spacious rooms, the delightful breakfast, and the generally attentive staff. It is an ideal choice for families seeking ample space and child-friendly amenities, couples desiring a tranquil retreat amidst nature, and sightseers who appreciate a convenient base for exploring the region. To enhance your experience, consider taking advantage of the beautiful walking trails within the property and be sure to inquire about the hotel's early breakfast option if you have an early departure.

Facilities & Amenities
The hotel boasts a highly praised heated pool that is consistently described as large, clean, and wonderfully warm, providing a perfect spot for relaxation regardless of the weather. While a fitness center is available, some guests note it is functional but could benefit from updates. The hotel also features a game room, though many reviews suggest it is outdated and requires significant renovation and better maintenance to be truly engaging. For convenience, guests appreciate the presence of a beauty salon and a utility shop on-site. Free Wi-Fi is provided, though its stability and signal strength in rooms can be inconsistent. Additionally, the hotel offers a dedicated chimarrão space and a cozy fireplace in the restaurant area, enhancing the communal atmosphere.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds comfortable, ensuring a restful night's sleep. The showers are often commended for good water pressure and temperature. However, a recurring theme is that the rooms, particularly the bathrooms, appear outdated with an 80s aesthetic, and some guests mention small shower boxes. While overall cleanliness is frequently praised, some reviews point to superficial cleaning, occasional mold on ceilings, or accumulated dust. A common complaint is the scarcity of power outlets, especially near the bed, and issues with TV channels or Wi-Fi connectivity. Noise levels from the highway or adjacent rooms can sometimes be a concern, and some guests noted worn towels.

Dining & Food Quality
The breakfast consistently receives high praise for its excellent variety and quality, featuring a wide array of fresh and delicious options, including choices for those with dietary restrictions like gluten or lactose intolerance. Most guests find the breakfast area well-stocked, though some report occasional disorganization during peak times, leading to slow replenishment of items or a temporary lack of plates and cutlery. The on-site restaurant is generally well-regarded, offering tasty dishes at reasonable prices, and many appreciate the cozy atmosphere, often enhanced by a fireplace and live music in the evenings. However, a few guests have reported issues with food being served cold or lacking flavor, and some found the service in the restaurant to be inattentive.

Location & Accessibility
The hotel's excellent location is a significant advantage, situated conveniently between Gramado and Canela, offering easy access to various tourist attractions in both cities. Guests particularly enjoy the hotel's integration with nature, highlighting the beautiful green areas and walking trails that provide a tranquil escape. Despite its proximity to the main road, the hotel generally maintains a quiet and peaceful environment. However, the parking facilities are often described as uncovered, unorganized, and confusing, with a lack of clear markings for spaces. Furthermore, pedestrian access to the hotel can be challenging, with reports of long, unmarked paths, slippery surfaces in the rain, and stairs without cover, making it less convenient for guests arriving on foot.

Staff & Service
The staff at the hotel consistently receives high commendation for their friendly and attentive service. Guests frequently highlight their helpfulness and politeness, contributing significantly to a positive experience. The check-in process is generally described as quick and efficient. While many reviews praise the overall housekeeping for maintaining clean rooms, some guests have reported inconsistencies, such as superficial cleaning, failure to replace toilet paper, or not making beds daily. A few isolated comments mention staff being unhelpful with luggage or exhibiting a less welcoming attitude, but the overwhelming sentiment points to a dedicated and accommodating team.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their companions, though some note challenges in finding suitable outdoor areas for pets. As a traditional hotel, it is recognized for its well-preserved classic charm, having been the former Hotel Continental. While the hotel offers children's play areas, including a kids' house and playground, many guests suggest these facilities are outdated, poorly maintained, and could greatly benefit from renovation and the addition of dedicated recreation staff to enhance the experience for younger visitors. Guests should also be aware that the rooms typically lack modern amenities like streaming services, and there is no covered parking available. For those with early departures, the hotel offers a convenient early breakfast option.