Tri Hotel Lago Gramado

This hotel offers a peaceful retreat surrounded by nature, making it an ideal choice for guests seeking tranquility and relaxation. Its proximity to Lago Negro is a signature feature, providing a serene environment that many find charming and cozy. Guests consistently highlight the hotel's impeccable cleanliness, comfortable accommodations, and excellent breakfast, often noting its great value for money. The attentive and friendly staff also contribute significantly to a positive experience. It is particularly well-suited for couples looking for a quiet getaway and families who appreciate a calm setting. Pet owners will also find it accommodating. To enhance your stay, consider inquiring about recently renovated rooms, as some older areas may show signs of wear, and be prepared for transportation if planning frequent trips to the city center.

Facilities & Amenities
Guests benefit from convenient free parking, with both covered and outdoor spaces available, though covered spots can be limited, especially during peak times. The hotel provides a highly appreciated shared kitchen equipped with a microwave, electric kettle, plates, cutlery, and an iron with an ironing board, offering practical solutions for simple meal preparation or hot beverages. A cozy fireplace in the common area offers a welcoming ambiance, though some guests noted it was not always lit during cold weather. While there is no swimming pool or dedicated fitness center, the hotel features pleasant garden areas and surrounding nature for relaxation. An elevator ensures easy access to all floors, and free Wi-Fi is consistently praised for its reliability, allowing guests to stay connected. Additionally, a 24-hour coffee and tea station provides complimentary refreshments.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with guests describing rooms and common areas as spotless, organized, and well-maintained, often noting a fresh scent. Rooms are described as comfortable and spacious, featuring good beds and comfortable mattresses that contribute to a restful sleep. Showers are often highlighted as excellent with good water pressure and hot water, though some guests experienced inconsistent heating or sudden temperature changes. However, feedback on heating and air conditioning is mixed; while some found rooms warm and cozy, others reported weak heating systems controlled by staff, leading to cold rooms and a need for extra blankets. Additionally, some older rooms showed signs of wear, including worn towels and stained duvets, alongside maintenance issues like dust under beds, spider webs, rusty bathroom fixtures, and TVs with functionality problems or lacking smart features. Acoustics can also be an issue, with some guests hearing noise from adjacent rooms or plumbing.

Dining & Food Quality
The breakfast consistently receives overwhelmingly positive feedback, frequently described as excellent, wonderful, delicious, and varied. Guests appreciate the wide array of options, including fresh fruits, various breads, cakes (often noted as homemade and high-quality), cold cuts, and natural juices. The staff is highly commended for diligently replenishing items, ensuring a fresh and abundant spread throughout the serving hours, even for late risers. Some guests specifically mentioned special requests, such as gluten-free options, being accommodated with care. While a few reviews described the breakfast as "simple" or noted a "little variety," the vast majority found it to be a highlight of their stay, offering great quality and selection that exceeded expectations. There is no significant mention of other dining facilities or room service.

Location & Accessibility
The hotel is situated in a quiet and tranquil neighborhood, offering a peaceful environment away from the city bustle, which is highly valued by guests seeking relaxation. Its location is frequently praised for being close to Lago Negro, often within a comfortable walking distance of about one kilometer, allowing for pleasant strolls. While some guests found it possible to walk to the city center, many noted that it is approximately 1.5 to 1.7 kilometers away and involves hills, making a car or Uber a more convenient option for accessing central attractions, shops, and restaurants. The hotel offers easy access by car and provides free parking, including both covered and outdoor spaces, which is a significant advantage for guests traveling with vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, attentiveness, and helpfulness. Guests frequently highlight the cordial and welcoming demeanor of the team, from reception to the breakfast area and housekeeping. Many reviews commend the staff for their willingness to assist with requests, provide prompt responses, and ensure a pleasant stay, often going above and beyond to accommodate guest needs. The check-in process is generally described as smooth and efficient. While most interactions are overwhelmingly positive, a few guests reported isolated instances of unhelpful or unfriendly service, particularly regarding unresolved issues like heating or inconsistent towel replenishment. Overall, the staff's dedication to providing excellent service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their furry companions, though a nightly fee and presentation of vaccination records are typically required. Guests should be aware that the hotel has an older, retro style, which some find charming and cozy, while others might prefer more modern aesthetics. Some rooms have undergone renovations, offering a refreshed experience. A unique and appreciated feature is the availability of a 24-hour coffee and tea station, providing complimentary beverages throughout the day. While generally well-regarded, some guests noted minor issues such as the lack of a bidet shower in bathrooms or the quality of complimentary shampoo. There were also isolated reports of billing discrepancies related to booking changes due to external circumstances.