Tri-Star Hotel

The Tri-Star Hotel is a family-run establishment that consistently receives high praise for its warm, homely atmosphere and the exceptional, personalized service provided by its staff. Guests frequently highlight the hotel's cleanliness, the comfort of its rooms, and its highly convenient location for those traveling to or from the airport or attending events at the NEC. This makes it an ideal choice for a wide range of travelers, including business travelers seeking convenience, event-goers attending concerts or exhibitions, airport travelers needing a comfortable pre or post-flight stay, couples looking for a friendly base, and solo travelers who appreciate a safe and welcoming environment. Even plane spotters will find a unique appeal with rooms offering views of the airport runway. To enhance your experience, consider requesting a room with an airport view if you enjoy watching aircraft, and be sure to utilize the readily available bus service for easy and cost-effective transport to the NEC or airport.

Facilities & Amenities
The hotel offers a welcoming and comfortable bar and lounge area where guests can relax and socialize, often described as having a homely feel. This space also features a pool table, providing an additional leisure option for guests. While the hotel provides free Wi-Fi, some guests have noted that the internet speed can be slow at times, potentially impacting activities like video calls or large downloads. There is also a pleasant garden area available for guests to enjoy. The overall impression is of well-maintained, accessible common areas that contribute to the hotel's inviting atmosphere, making it a comfortable place to unwind after a day of travel or events.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless rooms and high standards of cleanliness throughout the property. The beds are frequently described as exceptionally comfortable, ensuring a restful night's sleep for most visitors. While some rooms are noted to be small or a "little dated" in decor, they are generally well-maintained and provide all necessary amenities. In-room features include coffee and tea making facilities and a TV. Despite the hotel's proximity to the airport, guests are pleasantly surprised by the minimal noise disturbance from aircraft, thanks to effective triple glazing and good insulation. However, a few guests have mentioned minor issues such as a small bathroom, a shower door that didn't work properly, or a lack of a hairdryer in some rooms.

Dining & Food Quality
The hotel receives widespread acclaim for its excellent food, particularly the breakfast. Guests frequently describe the full English breakfast as delicious, well-cooked, and generous in portion size, with options like toast and various egg preparations also available. Many consider it among the best in the area. The evening meals are also highly praised for their quality and substantial portions, with some guests noting the convenience of being able to dine on-site. The dining room itself is described as spacious and pleasant, contributing to an enjoyable mealtime experience. The staff's attentiveness during meals, including accommodating early departures with breakfast arrangements, further enhances the positive dining feedback.

Location & Accessibility
The hotel boasts a highly advantageous location for travelers, being very close to Birmingham Airport and the NEC (National Exhibition Centre). This proximity makes it an ideal choice for those with early flights or attending events. Guests appreciate the convenience of a bus stop located just a short walk from the hotel, offering easy and cost-effective public transport to the NEC (typically two stops away) and Birmingham city center. The hotel also provides ample free parking, which is a significant benefit for guests traveling by car. While some reviews mention the hotel's position between a busy main road and the airport cargo area, the effective soundproofing ensures a quiet stay.

Staff & Service
The staff and service at this hotel are consistently highlighted as exceptional, forming a cornerstone of the guest experience. Guests frequently praise the team for being incredibly friendly, welcoming, attentive, and professional. The owner is repeatedly mentioned for his helpfulness, extensive local knowledge, and willingness to go above and beyond to ensure guest comfort, often making visitors feel like part of the family. The check-in and check-out processes are described as smooth and stress-free, even for late arrivals. Whether it's arranging taxis, providing insider tips for navigating the area, or accommodating specific dietary needs, the staff's dedication to providing outstanding customer service is a recurring theme, making many guests eager to return.

Additional Information
Guests appreciate the hotel's homely feel and the personal touch that comes with a family-run establishment. The hotel offers free parking, which is a significant advantage, especially for those attending events at the NEC. While the hotel website might state breakfast is served from 7:00 AM, some guests have experienced it starting at 7:30 AM, so it's advisable to confirm timings for early departures. The hotel also features a pool table and a pleasant garden area for relaxation. Some rooms offer views of the airport runway, which is a unique feature for aviation enthusiasts, yet the rooms remain quiet due to excellent soundproofing.