TRYP by Wyndham Montijo Parque Hotel

This hotel is frequently highlighted for its friendly and attentive staff and a varied and delicious breakfast, making it a memorable stay for many guests. Its spacious rooms are also a notable feature, providing ample space for comfort. The hotel is particularly well-suited for travelers with cars due to the availability of free parking, and for business travelers or budget-conscious individuals seeking good value outside the city center. While the hotel offers a comfortable base, guests should be aware that some areas are in need of renovation to modernize the facilities. To enhance your experience, consider confirming if a recently updated room is available upon arrival, and take advantage of the convenient free parking options.

Facilities & Amenities
The hotel offers Wi-Fi that generally receives positive feedback for its performance. However, some guests note that the televisions in the rooms are quite small and outdated, with occasional issues like broken remotes or poor signal. A recurring concern is the insufficient number of electrical outlets, particularly not being conveniently located near the beds. The mini-fridges in the rooms are often reported as ineffective at cooling, and there is a general lack of kettles or coffee-making facilities. While a safe is available, it requires a key from the reception, which some guests find inconvenient. The air conditioning system is frequently mentioned as being ineffective or noisy, sometimes requiring a fan as an alternative.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While some guests praise the overall cleanliness, others have reported issues such as dirty towels, stains, dust, or uncleaned areas under the beds. The room condition is a significant point of discussion, with many reviews indicating that the hotel is old and in need of renovation. Specific concerns include worn carpets, corroded bathtubs, damaged furniture, and outdated bathrooms. The beds receive varied comments; some find them comfortable, while others describe them as having bad mattresses, worn springs, or being noisy and unsupportive. Pillows are often described as too large or uncomfortable, with no thinner options available. Noise levels are a common complaint due to poor soundproofing, allowing sounds from other rooms and street noise to be easily heard.

Dining & Food Quality
The breakfast is a standout feature for many guests, frequently described as good, delicious, varied, and complete, with fresh items and attentive staff ensuring replenishment. The coffee, however, receives mixed reviews, with some finding it good and others describing it as basic or from a machine that produces a less desirable taste. Despite the variety, some guests found the breakfast repetitive over longer stays, and a few noted a lack of vegetables or the use of powdered eggs. The hotel maintains a strict policy against taking food out of the breakfast area. The restaurant for other meals receives less favorable reviews, with many guests describing the food quality as mediocre, bad, or even inedible, citing issues like overcooked or cold dishes, limited menus, and a lack of vegetarian options.

Location & Accessibility
The hotel's location is generally described as quiet and tranquil, situated near local restaurants and a park, offering a peaceful environment away from the city center. It is considered convenient for those traveling by car, with ample free street parking and a private dirt lot available. While some guests appreciate its proximity to the airport (around 20 minutes by car), many note that it is quite far from Lisbon's main attractions, requiring public transport or a car to reach them. The area is often referred to as a "dormitory city," implying fewer tourist attractions directly nearby, though a supermarket is within walking distance.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, attentive, and professional, contributing significantly to a positive guest experience. Many reviews highlight their efficiency during check-in and check-out processes, and their willingness to accommodate requests. Guests appreciate the overall competence and dedication of the team. However, a few isolated incidents mention staff being perceived as unfriendly or distant, and there was a notable instance of a group experiencing issues with management regarding room access and disputed charges, which led to police involvement. Despite these isolated negative experiences, the overwhelming majority of feedback emphasizes the staff's excellent service.

Additional Information
A recurring theme in guest feedback is the hotel's urgent need for renovation and modernization, as many areas and furnishings are described as old, outdated, or worn. The televisions in the rooms are notably small, often compared to computer monitors. Guests should be aware of a hotel policy that prohibits taking food from the breakfast area, with a potential charge for violations. While the hotel provides a safe, it requires obtaining a key from the reception, which some find inconvenient. There is also a lack of a clear curtain in rooms, meaning the blackout curtain is the only option, which can limit natural light while maintaining privacy.