Up Hotel

This hotel is primarily noted for its strategic location near the main train station, making it a convenient base for sightseers and budget travelers looking to explore the city. While some guests appreciate the hotel's efforts to provide modern rooms, there is significant mixed feedback regarding the overall condition and cleanliness. The immediate area surrounding the hotel is a recurring concern for many, often described as less desirable. To ensure a smoother experience, it is advisable to confirm check-in procedures in advance, especially for late arrivals, and to be aware of the immediate surroundings, particularly when returning to the hotel at night.

Facilities & Amenities
The hotel's elevator is frequently mentioned, often described as old, slow, noisy, and occasionally out of service, causing inconvenience, especially for guests on higher floors. Most guests appreciate the availability of Wi-Fi and air conditioning, though some report issues with the AC's functionality or excessive noise. A common complaint is the absence of a minibar or fridge in the rooms, which many guests find to be a basic necessity. On a positive note, the option for luggage storage is a valued amenity, allowing guests to explore the city before check-in or after check-out.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly mixed. While some guests find their rooms to be spacious and equipped with comfortable beds, many report significant issues such as visible dust, stained towels, and dirty floors. The rooms are often described as old, with instances of water leakage stains on ceilings and damaged furniture. The bathroom is a frequent source of complaint, with issues including unstable toilets, leaking fixtures, small showers that can flood the floor, and a general lack of shelves or storage space. Furthermore, noise from the outside environment is a significant concern for many, impacting sleep quality.

Dining & Food Quality
The breakfast offered at the hotel receives predominantly negative feedback. Many guests describe it as basic and of poor quality, citing stale food items, limited options, and beverages primarily dispensed from a machine-dispensed coffee maker. Complaints include dry ham, wilted cheese, and a general lack of variety. While some guests find the breakfast sufficient for a quick start to the day, others are disappointed by the offerings. The breakfast room itself also garners mixed reviews, with some noting an unpleasant odor or generally dirty conditions, detracting from the dining experience.

Location & Accessibility
The hotel's central location near the main train station is widely praised for its convenience, offering easy access to public transport and various historical sites and attractions within walking distance. This proximity makes it an ideal choice for travelers relying on trains or buses. However, the immediate neighborhood surrounding the hotel is a major point of concern for numerous guests. It is frequently described as dirty, unsafe, or dodgy, leading to feelings of discomfort, particularly when navigating the area at night.

Staff & Service
Feedback regarding the staff and service is notably mixed. Some guests commend the friendly and helpful staff, particularly specific individuals who assist with luggage storage and resolve immediate issues. However, a significant number of reviews highlight challenges with reception availability, noting that it is often closed or operates with limited hours, which complicates the check-in process and leaves guests feeling unsupported. Communication, frequently conducted via WhatsApp, is described as inconsistent, with reports of slow or absent responses to inquiries.

Additional Information
The hotel primarily relies on online check-in and WhatsApp communication for guest interaction, a system that some guests find convenient for its flexibility, while others experience frustration due to a lack of immediate, in-person assistance. A recurring and significant issue reported by several guests involves refunds and billing disputes, with complaints about difficulties in resolving these matters and dissatisfaction with the management's responsiveness. The hotel is situated on the fifth floor of an old building, which contributes to some of the operational challenges and the overall impression of the property.