Van der Valk Hotel Den Haag

The hotel is widely recognized for its spacious rooms and excellent wellness facilities, including a rooftop pool, making it a memorable destination. Its design and amenities cater well to various guests, from business travelers seeking convenient meeting spaces and a comfortable stay, to couples looking for a relaxing getaway with luxurious in-room features like jacuzzi baths. Families also find the hotel accommodating, appreciating the ample room space and recreational options. Guests consistently highlight the hotel's comfortable beds, delicious breakfast, and the generally friendly and helpful staff. To enhance your experience, consider requesting a room away from the main highway to minimize noise, and it is advisable to book dinner reservations in advance, especially during peak times, as the restaurant can get busy.

Facilities & Amenities
The hotel offers a range of facilities and amenities that contribute to a comfortable stay. Guests frequently praise the swimming pool, often located on the top floor, along with the sauna and fitness center, providing excellent opportunities for relaxation and exercise. The availability of free Wi-Fi throughout the property is also appreciated. For those arriving by car, the hotel provides ample parking, including a garage with EV charging stations, adding to convenience. While most facilities are well-maintained, some guests have noted that certain areas, such as the bar and restaurant decor, appear a bit dated and could benefit from a refresh. Additionally, the lifts can sometimes be slow or limited in operation, and the pool area is occasionally used for swimming lessons, which may restrict access for hotel guests.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many highlighting the spacious rooms and comfortable beds that ensure a restful night's sleep. The large bathrooms, often featuring jacuzzi baths and rain showers, are a significant draw, and the presence of a Dyson hairdryer is a welcome luxury. However, some guests have reported issues with cleanliness, specifically mentioning mold or mildew in bathroom grout, stains on walls, and dust in certain areas. While many rooms offer a pleasant stay, some have noted that curtains may not fully block out light, and noise from the adjacent highway or trains can be noticeable, particularly for light sleepers. Despite these concerns, the overall impression of room comfort remains high.

Dining & Food Quality
The hotel's dining and food quality receive widespread acclaim, particularly the excellent breakfast buffet. Guests consistently praise its wide variety of fresh options, including hot dishes and good coffee, often highlighting the friendly chef. Dinner at the restaurant is also highly rated, with many enjoying the quality and presentation of dishes, from sole to pasta. Room service is noted for its speed and quality. The bar is a popular spot, with guests commending the cocktails and the friendly bartenders. However, some guests have experienced limited menu choices when dining as part of a package, and a few have reported issues such as cold egg dishes or diluted juices from machines at breakfast. While the food generally impresses, occasional comments about slow service or an uninviting restaurant atmosphere have been made.

Location & Accessibility
The hotel's location and accessibility are a significant advantage for many travelers. Situated directly adjacent to a major highway, it offers easy access for those traveling by car and serves as an excellent base for exploring nearby cities like Den Haag, Rotterdam, and Scheveningen. The availability of ample free parking, including a secure garage with EV charging facilities, is a highly appreciated convenience. While its proximity to the highway ensures good connectivity, some guests have noted that the immediate surroundings can be noisy due to traffic and trains, and the area itself is somewhat isolated from local shops and restaurants, requiring a short drive to reach them. Despite this, its strategic position makes it ideal for both business and leisure trips.

Staff & Service
The staff and service at the hotel generally receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the quick check-in and check-out process and appreciate the staff's willingness to accommodate requests, such as late check-out or specific dietary needs. The attentiveness of the restaurant and bar staff is frequently mentioned, contributing to a positive dining experience. However, a minority of guests have reported isolated incidents of unfriendly or arrogant staff, particularly at the reception or during late-night shifts. Some also noted a perceived lack of empathy or slow service in certain situations, and occasional issues with housekeeping not performing daily room cleaning or towel changes during multi-night stays. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
Several unique aspects of the hotel contribute to the guest experience. Guests should be aware that a late checkout fee may apply if they wish to extend their stay beyond the standard time. An unusual feature noted by some is the presence of a vending machine offering a range of adult-oriented items, which some found surprising. The hotel also requires a deposit for an iron, which must be collected from the front desk. Some reviews mention that the hotel hosts long-term guests, which has occasionally led to issues like increased noise levels, cigarette smells in common areas, or prolonged lift wait times. Furthermore, the restaurant can sometimes be booked for private events, potentially limiting dining options for regular guests, and there have been reports of limited or problematic TV channels in rooms.