Van der Valk Hotel Hengelo

The hotel offers a luxurious urban escape, renowned for its extensive wellness facilities including a swimming pool and multiple saunas, which are a standout feature providing a relaxing and modern environment. Guests consistently praise the spacious rooms, excellent breakfast, and attentive staff. It is an ideal choice for business travelers due to its convenient highway access and ample parking, and equally suitable for couples or families seeking a relaxing getaway with comprehensive wellness options. Pet owners will also find the hotel accommodating. To enhance your stay, consider taking full advantage of the impressive wellness area for relaxation, and note that while rooms are generally quiet, those sensitive to noise might prefer a room not directly facing the highway.

Facilities & Amenities
The hotel is highly praised for its extensive wellness facilities, which include a spacious swimming pool and multiple saunas, providing a clean, modern, and relaxing environment for guests. Many appreciate the well-equipped fitness center or gym, noting the availability of a power rack. For electric vehicle owners, the presence of Tesla Superchargers and Type 2 charging stations is a significant convenience, though some note occasional issues with charging speed or tidiness around the charging points. While not universally mentioned, the availability of Wi-Fi is expected. The hotel also offers practical amenities like ice machines and vending machines for guest convenience, catering to various needs throughout their stay.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms, often describing them as modern and clean. The large bathrooms are a highlight, featuring amenities like soaking tubs and walk-in showers. While many find the beds comfortable, some guests report them being too soft or having a noticeable "groove." Despite the hotel's proximity to the highway, rooms are generally well-regarded for their sound insulation, though some still experience highway noise if windows are open. Recurring feedback mentions the minibar often being empty, and some rooms lack a kettle. A few reviews note issues with TV reception or an unpleasant muffled smell in older rooms, and some mention worn carpet. Rooms with a balcony or terrace are particularly appreciated.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its extensive choice and fresh offerings, with guests highlighting the variety of options available. The restaurant is also highly regarded for its food quality, with many describing meals as delicious and well-prepared, whether for lunch buffet or dinner. The atmosphere in the dining areas is generally positive, and the menu is seen as comprehensive. Some guests, however, have experienced mixed service in the dining areas, with occasional reports of staff being distracted or slow to offer additional drinks. Despite these isolated incidents, the overall consensus points to a very satisfying dining experience, including a good selection of coffee, tea, and delightful desserts.

Location & Accessibility
The hotel's location directly adjacent to the motorway is frequently mentioned as a key advantage, offering easy accessibility for travelers by car. Ample parking is consistently available and appreciated by guests. While convenient for those with vehicles, its position means it is somewhat removed from the city center and local attractions, making pedestrian access to nearby points of interest challenging. Some guests note that the surrounding area lacks inspiring options for walking. Furthermore, feedback indicates that wheelchair access within the hotel, particularly regarding long corridors, non-automatic doors, and the placement of disabled facilities, could be improved for greater convenience.

Staff & Service
The hotel's friendly staff consistently receives high commendation from guests, who frequently describe them as helpful, attentive service, and professional. Many reviews highlight the quick check-in process and the staff's willingness to go above and beyond, such as accommodating early check-in requests or switching rooms to address guest concerns. The restaurant staff are particularly noted for their efficiency and pleasant demeanor, contributing to a positive dining atmosphere. While the majority of feedback is overwhelmingly positive, a few isolated comments mention instances of less enthusiastic or distracted service at the reception or in the dining areas. Overall, the dedication to providing excellent guest experiences is a recurring theme.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by many, though guests should be aware of an associated pet fee and the policy that pets cannot be left unattended in rooms. Some pet owners also note the lack of in-room amenities for animals and restricted dining areas. Feedback also highlights challenges regarding accessibility for elderly guests and those requiring disabled access, citing long walks to rooms, non-automatic doors, and inconveniently located disabled restrooms. Guests should also note specific hotel policies, such as the need for robe rental and slipper purchase. The hotel is frequently used as an event venue for various gatherings, including fairs and business meetings, and is praised for its suitability for such occasions.