Van Der Valk Hotel 's-Hertogenbosch - Vught

The hotel is widely appreciated for its spacious rooms and an excellent breakfast, offering a delightful start to the day. Its signature feature, the piano bar, is frequently highlighted for its vibrant atmosphere and the exceptional service provided by the bar staff, making it a memorable spot for guests to unwind and enjoy cocktails. The hotel serves as an ideal base for various travelers, including business travelers attending meetings or conventions due to its comprehensive facilities and convenient location. Couples find it suitable for romantic getaways, enjoying the comfortable accommodations and lively bar. Families appreciate the ample room space and the hotel's welcoming approach, including its pet-friendly policy. For sightseers and cyclists, its proximity to Den Bosch and surrounding natural areas offers easy access to exploration. To enhance your stay, consider exploring the diverse dining options beyond the main restaurant, and if sensitive to noise, request a room away from high-traffic areas or main entrances.

Facilities & Amenities
The hotel offers a comprehensive range of facilities designed to enhance guest comfort and convenience. Guests consistently praise the ample free parking available on-site, making it highly accessible for those traveling by car. For recreation and wellness, there is a well-equipped fitness center and wellness area, though some guests note that the leisure facilities close earlier than desired. The hotel also features a large terrace with both sunny and shaded spots, perfect for outdoor dining or relaxation. Business guests benefit from dedicated meeting rooms and conference facilities, which are often described as well-organized. Additional amenities include tennis courts, a jeu de boule court, and secure bike storage, although the bike storage is not covered and lacks sufficient charging points for electric bikes. The hotel also provides electric car charging options, a convenient feature for modern travelers.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though some areas receive mixed reviews. Most guests find the rooms spacious and well-appointed, with many appreciating the inclusion of a balcony or terrace. The beds are frequently described as comfortable, though some guests found the mattresses too soft, occasionally leading to discomfort. While many reviews highlight the overall cleanliness of the rooms and bathrooms, a few guests reported issues such as mold in the shower, limescale, or general signs of wear and tear, suggesting a need for renovation in some areas. Noise levels are a recurring concern, with reports of corridor noise, traffic noise from outside, and sounds from neighboring rooms due to perceived thin walls, which can impact sleep quality. In-room amenities typically include a kettle and fridge, but some guests noted a lack of crockery and the use of paper cups, as well as insufficient towel hooks in the otherwise spacious bathrooms.

Dining & Food Quality
The hotel's dining experience receives widespread praise, particularly for its breakfast. Guests consistently describe the breakfast as excellent, extensive, and varied, featuring a wide selection of fresh options, including made-to-order omelets and even sparkling wine. The restaurant offers a diverse menu for dinner, with many guests commending the quality, taste, and presentation of the dishes, such as the Chateau Briand and schnitzel. However, some guests experienced long waiting times for service, and a few found the food to be mediocre or the menu limited, especially for lunch, with some noting that the lunch buffet seemed to reuse breakfast items. There are also mentions of extra charges for condiments like mayonnaise. While room service is available, some guests found it to be expensive and noted its early closing time. The bar also serves food and is a popular spot for drinks and light bites.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the surrounding area. It is easily accessible from the A2 highway, with clear signage and a straightforward roundabout approach. Guests appreciate the ample free parking available directly in front of the building, providing great convenience. While not directly in the city center, the hotel offers good accessibility to Den Bosch, which can be reached by a pleasant walk, a short bike ride (around 8 minutes), or via public transport, with bus stops conveniently located nearby. The area is also well-suited for cyclists, offering beautiful routes to explore Kamp Vught and the Loonse en Drunense Duinen. Its strategic position makes it ideal for both leisure travelers looking to sightsee and business travelers attending events in the region.

Staff & Service
The hotel's staff and service are frequently highlighted as a major positive, contributing significantly to guest satisfaction. Most guests describe the staff as exceptionally friendly, helpful, and attentive, from the reception team to the restaurant and bar personnel. Many reviews specifically commend the bar staff for their engaging personalities and excellent cocktail-making skills. The check-in process is generally smooth and efficient, though a few guests reported minor issues or longer waits during peak times. While the restaurant service is often praised for its speed and professionalism, some guests experienced inconsistencies, including forgotten items, incorrect orders, or slow responses during busy periods. Despite occasional challenges, the staff is often noted for their willingness to resolve issues, such as booking errors or specific requests, demonstrating a commitment to guest satisfaction.

Additional Information
This hotel, while offering many positive aspects, shows signs of being an older property that could benefit from renovation in certain areas, with some guests describing it as dated. The layout can be somewhat confusing, with long corridors and multiple interconnecting buildings, which might require navigating stairs and different sections to reach rooms. The hotel maintains a pet-friendly policy, welcoming dogs, though some guests expressed discomfort with dogs being present in dining areas and hallways, occasionally leading to barking. Guests should be aware of certain additional charges, such as a fee for room service delivery and a surcharge for late checkout. There have also been isolated reports of billing errors and issues with key card deactivation. Furthermore, some guests noted a lack of complimentary bottled water in rooms and occasional problems with email communications from the hotel.