Velora Hinton, an Ascend Collection Hotel

This hotel is consistently praised for its exceptional staff service, which stands out as its signature feature, making guests feel welcomed and well-cared for. Its convenient location and pet-friendly policy are also frequently highlighted as major advantages. The hotel caters well to business travelers and working individuals seeking practical accommodations, as well as families and pet owners looking for an accommodating stay. While the hotel offers good value, guests should be aware that the pool and hot tub facilities are often reported as being out of service or unheated, so it is advisable to confirm their operational status directly with the hotel before booking. Additionally, some guests recommend requesting a room away from the elevator or drain systems to minimize potential noise disturbances.

Facilities & Amenities
The hotel features a pool that, while present, receives mixed reviews, with many guests reporting it to be unheated or "freezing," making it unsuitable for swimming, especially for children. The hot tub is a recurring point of disappointment, as it is frequently noted as being closed for maintenance or out of order. Some guests also mentioned issues with the elevator needing maintenance or being noisy. While the hotel does not offer a public laundry facility, there is an East Indian restaurant conveniently attached to the property, providing a dining option for guests. The overall condition of the facilities, particularly the pool area, is sometimes described as showing signs of age and needing updates, with reports of broken tiles and slippery surfaces.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests found their rooms to be clean and the beds comfortable, ensuring a restful stay. However, a significant number of reviews mention issues such as hair on bathroom floors, dirty sheets, and a general need for more thorough cleaning. Some rooms are described as dated or run down, with visible signs of wear and tear, including damaged sinks, broken shower rods, and patches in walls. Noise can also be a concern, with reports of noisy air conditioning units, sounds from adjacent rooms, and disturbances from the elevator or drain systems. Amenities like hair dryers and irons are sometimes found to be non-functional, and some guests noted a lack of basic toiletries or sufficient towels.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives mixed reviews. Many guests appreciate the convenience and variety, describing it as "good," "copious," and "well-stocked" with a range of options. However, a substantial number of guests expressed disappointment, citing issues such as cold food, dried-out items like eggs and beans, and a lack of quality, with mentions of "fake bacon" and "powdered eggs." Some found the breakfast offerings to be sub-par or that items ran out quickly, especially later in the morning. On a positive note, the East Indian restaurant attached to the hotel is frequently praised for its tasty food and the convenience it offers, with guests often receiving a discount.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being described as "good," "convenient," and "central." Guests appreciate its proximity to various restaurants and fast-food options, many of which are within walking distance. It is also conveniently located near a highway, making it easily accessible for travelers. The presence of nearby amenities such as Walmart and Canadian Tire adds to its appeal. The hotel provides good parking facilities, which is a plus for guests traveling by car. While not directly in Jasper, its location is considered a practical and more affordable alternative for those visiting the national park, offering a balance between accessibility and cost.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a highlight of the guest experience. Guests frequently describe them as "amazing," "kind," "helpful," "friendly," and "accommodating." Many reviews specifically praise the excellent service provided during check-in, noting the staff's efficiency and welcoming demeanor. The team is commended for their willingness to assist with various requests, from changing rooms due to noise issues to providing replacement amenities. Their attentiveness and courteous interactions contribute significantly to a positive and comfortable stay, with many guests expressing gratitude for the personalized care they received throughout their visit.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, though some reviews mention an additional fee per pet. A recurring issue noted by guests is the hotel's key card system, which frequently malfunctions, requiring guests to have their cards reprogrammed multiple times or rely on staff for room access. Some guests have reported instances of being double-charged for their stay, leading to inconvenience and delays in reimbursement. There were also isolated comments about a strong smell of cannabis in the lobby and a perceived lack of enforcement of no-smoking rules. Additionally, some guests experienced low water pressure in their rooms and issues with the hot water supply, which impacted their shower experience.