Villas Supreme Hotel

This hotel offers a tranquil escape, with its stunning natural setting and a magnificent infinity-edge pool that provides breathtaking views of the ocean and surrounding Atlantic forest. It is an ideal destination for couples seeking peace and intimacy, and families looking for a serene environment amidst nature. Guests frequently highlight the beautiful landscape and the calming atmosphere. To enhance your stay, it is advisable to bring insect repellent due to the natural surroundings, and consider renting a car as the hotel's secluded location makes external dining and beach access more convenient. Be prepared for the presence of numerous cats throughout the property, which some guests found charming while others were less pleased.

Facilities & Amenities
The hotel's main pool is consistently praised for its beauty, large size, and infinity edge offering spectacular views, serving as a central attraction for relaxation. However, feedback on private pools is largely negative, with many guests reporting issues such as them being dirty, lacking proper filtration, having no lights, or being too cold for use, often appearing abandoned. The Wi-Fi connectivity is frequently described as weak, unstable, and unreliable across the property. Guests also note that in-room televisions are often old, not smart, have limited channels, or are non-functional. While a tennis court is available, guests mention a lack of rackets. The air conditioning units are often reported as weak, noisy, or leaking, struggling to cool rooms adequately. Parking is generally ample and conveniently shaded by trees.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort are mixed, with many highlighting issues that detract from the stay. While some rooms are described as spacious and comfortable, a significant number of reviews mention pervasive problems such as mold on walls, worn-out or broken furniture, and old, stained, or yellowed linens and towels. Many rooms suffer from a general lack of maintenance, including broken toilet seats, loose faucets, and doors that do not close or lock properly. Noise from upstairs rooms due to wooden floors is a common complaint, as are issues with air conditioning units. Some guests reported insects like cockroaches and caterpillars inside their rooms. Housekeeping service is inconsistent, with some guests praising daily cleaning while others experienced infrequent service or found their forgotten items discarded.

Dining & Food Quality
Feedback on dining experiences is varied. The breakfast is generally described as good and tasty, but many guests found the options limited, repetitive, and slow to be replenished, with some mentioning watery juices and a lack of variety in fruits, breads, and cakes. The main restaurant receives mixed reviews; some guests enjoyed delicious food at a fair price, while others found the dishes tasteless, overpriced, and experienced very slow service, including forgotten orders or raw food. Room service is available, though a 10% fee is applied, and food is often served in disposable containers. The bar offers good drinks, but some guests noted issues with quality and pricing.

Location & Accessibility
The hotel boasts a secluded and tranquil location surrounded by lush nature, offering beautiful views that contribute to a peaceful atmosphere. However, its distance from the city center of Maceió means that a car is essential for guests wishing to explore outside the property, dine at external restaurants, or visit nearby beaches. While some reviews mention Ipioca beach as being relatively close, it still requires transportation. Guests found the hotel easy to locate using navigation apps, though some noted the absence of a clear hotel sign at the entrance. Parking facilities are generally considered ample and convenient, often shaded by trees.

Staff & Service
The staff generally receives positive remarks for being helpful, polite, kind, attentive, and friendly, contributing to a welcoming environment. However, specific interactions, particularly at the reception, sometimes draw criticism for being slow, unhelpful, or even rude during check-in or when addressing guest concerns. Many guests reported that their requests for maintenance or room changes were either slow to be addressed or completely ignored. There were also instances where guests were not accompanied to their rooms upon arrival, and luggage assistance was unavailable. While some restaurant staff were praised, others were described as lacking empathy or being rude.

Additional Information
A notable and frequently mentioned aspect of the hotel is the presence of numerous cats throughout the property, including in common areas like the pool and restaurant. While some guests found them charming, others were bothered by their presence, citing concerns about hygiene, odor, or cats jumping onto dining tables. Guests should be aware that the hotel's structure is a mix of private condominium units and hotel accommodations, which can lead to inconsistencies in maintenance across different areas. Some guests reported being approached by sales representatives for a vacation club, which some found intrusive. Furthermore, several reviews highlight the absence of basic kitchen utensils in rooms, a lack of bath mats, and no provision for extra blankets. In-room phones are often reported as non-functional.