VIP Executive Azores Hotel

The hotel is widely appreciated for its spacious rooms and the consistently friendly and helpful staff, creating a welcoming atmosphere for guests. A signature feature is its indoor pool and spa facilities, which are particularly valued by families and those visiting during cooler months, offering a relaxing retreat. The hotel serves as an excellent base for sightseers looking to explore the island, with convenient access to main routes. Couples and business travelers also find the comfortable accommodations and quiet environment suitable for their needs. To enhance your stay, guests recommend taking advantage of the readily available free street parking nearby and being aware that some spa amenities may incur an additional fee.

Facilities & Amenities
Guests frequently highlight the hotel's indoor pool, which is heated and a popular amenity, especially for families, though swim caps are required. The spa facilities, including a jacuzzi, sauna, and Turkish bath, are also appreciated for relaxation, although some guests note that these often come with an additional fee. The outdoor pool is available but described as quite small. A fitness center is on-site, but some equipment is reported to be rusty or in need of maintenance. While rooms include a minibar, many guests express disappointment at the absence of kettles or coffee facilities within the rooms, which is a common expectation for a hotel of this standard. Elevator functionality has also been a concern for some, with reports of some lifts being out of order.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, providing ample space for guests. The beds are often found to be comfortable, contributing to a restful stay, though some guests mention that the pillows can be lumpy or too soft. A recurring point of concern is the condition of the carpets in both the rooms and hallways, which many guests report as being old, stained, or having an unpleasant odor, suggesting a need for refurbishment. Bathrooms are typically well-sized and clean. While some rooms offer pleasant balcony views, a common complaint is the lack of conveniently located power outlets near beds or desks, making it difficult to charge devices.

Dining & Food Quality
The breakfast buffet offers a wide variety of options, which most guests appreciate, though feedback on overall food quality is mixed. Many reviews mention that hot items like scrambled eggs and bacon are often served cold, and there is a noticeable lack of fresh vegetables. The coffee from the machines is frequently criticized for its taste, and long queues can form during peak hours. The dinner service is typically a buffet, which some guests find to be limited in choice and expensive for the quality offered, leading some to seek dining options outside the hotel. However, some guests have enjoyed the bar food as a more casual alternative.

Location & Accessibility
The hotel's location is considered good for exploring the island, with easy access to main routes. However, it is not in the immediate city center, requiring a 15 to 25-minute walk to reach downtown attractions, which can be challenging on the return journey due to an uphill climb. For those with a car, free street parking is often available in the surrounding areas, which is a significant advantage, as the hotel's own parking facility is paid and can be quite expensive. A large supermarket and other local shops are conveniently located directly across the street or nearby, providing easy access to necessities.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by reception, restaurant, and cleaning teams. The check-in process is often described as quick and efficient, with staff going out of their way to accommodate requests, such as room upgrades or assistance with car rentals. Many reviews specifically commend individual staff members for their kindness and willingness to provide local information and resolve any issues promptly, contributing significantly to a positive guest experience. The overall dedication to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware that a tourism tax is applied, which some found unexpected. The hotel has certain policies that guests have noted as inconvenient, such as charging for ironing services rather than providing an iron in the room. Some guests also reported that it is not possible to charge items like bar drinks to the room, requiring immediate payment. Furthermore, there have been instances where guests were prevented from taking any food from the breakfast buffet for later consumption, even small items. The hotel also offers assistance with car rentals directly from the reception, which is a convenient service for exploring the island.