Waves Hotel & Spa by Elegant Hotels - All Inclusive

This hotel offers a memorable escape, largely defined by its stunning oceanfront views from many rooms and the consistently praised exceptional staff service. Guests frequently highlight the spacious rooms, great food, relaxing spa treatments, and exciting water sports as key features contributing to a positive experience. It is an ideal destination for couples seeking a romantic or celebratory getaway, with staff often providing special touches for anniversaries and birthdays. Adults looking for a quiet, relaxing atmosphere with access to wellness facilities will also find it appealing. While some facilities might be less suited for families with young children, those with older children can enjoy the array of activities. To enhance your stay, consider requesting an oceanfront room for breathtaking vistas, take full advantage of the complimentary water sports, and explore the offerings of sister properties via the convenient water taxi.

Facilities & Amenities
Many guests appreciate the hotel's diverse spa treatments, describing them as highly relaxing and amazing, with some even receiving complimentary sessions as a pleasant surprise. The gym, along with its sauna and steam rooms, is generally well-regarded for its quality. A significant highlight for many is the availability of complimentary water sports, which are consistently described as fun and readily accessible, alongside a convenient water taxi service that allows guests to explore and utilize facilities at sister properties, adding considerable value to their stay. However, a recurring concern among reviewers is that the dedicated adults-only pool and some spa facilities are located across a busy road, and have frequently been closed for renovations, leading to disappointment and limited pool options. The main available pool is often described as small and sometimes cold. Some guests also noted the absence of a gift shop on-site and issues with mini-fridges not being consistently stocked.

Cleanliness & Room Comfort
Most guests consistently found their rooms to be exceptionally clean, spacious, and comfortable, frequently praising the quality of the large beds and the effectiveness of the showers. Many were delighted by the ocean views available from their rooms and balconies, which significantly enhanced their overall experience. Housekeeping services are widely commended for maintaining spotless rooms and ensuring a plentiful supply of water. However, feedback regarding the overall condition of the rooms is mixed; while some rooms, particularly those recently refurbished or located in the spa-side section, are described as modern and of high quality, others on the main site are noted as dated and in need of repair or a refresh. Isolated issues such as leaking air conditioners, sealed windows, and minor maintenance problems like missing sink plugs were reported by a few guests, impacting their comfort. Some also found certain room layouts to be less practical.

Dining & Food Quality
Breakfast at the hotel generally receives high praise for its extensive variety, appealing presentation, and delicious taste, with guests appreciating the wide selection of options available. Many guests found the overall food quality to be good, with some highlighting specific offerings like the Mediterranean buffet and the convenience of daily changing menus. The cocktails and general drinks selection are also frequently complimented, along with thoughtful touches such as fresh fruit and ice lollies served by the pool. However, feedback on lunch and dinner is more mixed; while some found these meals excellent, others described them as average, boring, or limited in choice, particularly for longer stays or specific dietary preferences. A common complaint revolves around the dinner service, with reports of long wait times for à la carte meals and a preference for more buffet options to allow for greater flexibility and quicker service. Concerns about the quality of some spirits and mixers were also raised, and a few serious incidents of suspected food poisoning were reported by guests.

Location & Accessibility
The hotel boasts a prime beachfront location on the west coast, offering beautiful views and direct access to the sea. Guests appreciate its immediate proximity to the beach, which is primarily utilized by hotel visitors, and its convenient walking distance to a supermarket and other local shops. However, a consistent point of feedback is the small size of the beach, which some describe as narrow, cramped, or even tiny due to natural erosion, leading to sunbeds being placed very close together and occasionally a shortage of loungers. While the immediate area offers some convenience, many guests noted that the hotel is somewhat isolated from major shopping and sightseeing attractions, often requiring expensive taxi rides to explore further. The hotel's layout, split across two sites with some facilities located across a busy road, was also a point of concern for some, particularly for families, though others found it manageable. Additionally, the rocky entry into the sea from the beach was mentioned as a potential hazard.

Staff & Service
The staff consistently receives overwhelming praise for being exceptionally friendly, kind, and attentive, with many guests highlighting their personalized service, such as remembering names and going above and beyond to make stays special. Guests frequently commend their helpfulness, efficiency, and willingness to resolve issues promptly. Specific examples include room upgrades for special occasions, thoughtful touches like decorating rooms, and proactive check-ins. The restaurant and front desk staff are often singled out for their excellent service. However, a minority of reviews report mixed experiences, noting some staff members as unfriendly, argumentative, or appearing unenthusiastic, particularly in the coffee shop or spa reception. There were also isolated complaints about occasional forgotten drink orders and a lengthy check-in process. Despite these few negative comments, the vast majority of guests emphasize that the staff's dedication to service is a defining positive aspect of their stay.

Additional Information
Guests should be aware that the hotel has been undergoing significant renovations, particularly on the spa side, which has led to the closure of the adults-only pool and other facilities, sometimes unexpectedly. While the hotel has attempted to compensate guests for these disruptions with spa vouchers or room upgrades, the ongoing nature of the work has impacted some stays. The hotel provides a daily newsletter at breakfast detailing on-site activities and local events, which guests found very useful. Opportunities for tours and trips, such as swimming with turtles, are available and highly recommended. Some guests noted that the hotel is occasionally open to the public, which can affect the restaurant atmosphere. There is mixed feedback on evening entertainment, with some finding it lacking or not to their taste, contributing to a quiet evening atmosphere. Additionally, guests reported issues with the quality of sunbeds and beach towels.