Westhill Country Hotel

This hotel is widely celebrated for its beautifully maintained gardens and inviting swimming pools, which serve as its signature features, providing a tranquil and relaxing escape. Guests consistently highlight the exceptional friendliness and attentiveness of the staff, contributing to a warm, family-like atmosphere that makes many feel right at home. The hotel is an ideal fit for families seeking a safe and engaging environment with ample outdoor activities, couples looking for a peaceful retreat, and holidaymakers desiring a comfortable base with excellent dining and entertainment. Many returning guests attest to its enduring appeal, often staying for extended periods. To enhance your stay, consider taking advantage of the convenient courtesy bus service for trips into town and explore the diverse dining options, including the popular weekend barbecues.

Facilities & Amenities
The hotel boasts expansive and meticulously kept gardens, featuring charming elements like an aviary with various birds and squirrels, offering a delightful natural setting. Guests rave about the outdoor swimming pools, including a main pool and a children's pool, which are consistently described as clean and well-maintained, with ample sunbeds for relaxation. Two hot tubs or jacuzzis are also available, providing a soothing experience, though some guests noted one might occasionally be out of service. A convenient pool bar offers refreshments and snacks. While the hotel provides Wi-Fi, some guests experienced temperamental or slow connectivity in their rooms. Ample parking is available on-site, a significant bonus for those traveling with vehicles. However, it is important to note the absence of a lift or elevator, which could be a consideration for guests with mobility challenges.

Cleanliness & Room Comfort
The hotel receives widespread praise for its spotless cleanliness throughout, with rooms consistently described as very clean, tidy, and well-maintained by efficient housekeeping staff who provide fresh towels daily. Most guests find the rooms comfortable, ensuring a restful night's sleep on comfortable beds. However, feedback on room decor is mixed; while some appreciate the classic country hotel style, many describe rooms as dated, tired, or in need of modernization. Some specific issues mentioned include thin walls leading to noise from adjacent rooms, creaky floorboards, and occasional problems with sliding bathroom doors or shower pressure. A recurring point of feedback is the lack of a refrigerator in the rooms, which some guests found inconvenient.

Dining & Food Quality
The hotel's dining experience generally garners high praise, particularly the breakfast, which is consistently described as excellent, delicious, and offering a varied choice, including cooked-to-order options and vegetarian selections. The breakfast service is noted for being smooth and efficient. Evening meals in the restaurant are also frequently commended for their quality and taste, with a menu that changes daily, providing good variety. Many guests highly recommend the barbecue events held on weekends, highlighting them as a must-try. While most reviews are positive, some guests found the dinner portions to be small or the vegetarian options limited. The bar offers a good selection of drinks, and bar meals are available, though some guests noted these options could be limited at times.

Location & Accessibility
The hotel is situated in a quiet and peaceful location just a few minutes' drive from St Helier, offering a tranquil escape from the town's hustle and bustle. While some guests found the walk into St Helier to be a brisk 10-15 minutes downhill, others noted it could take up to 25-30 minutes, especially the uphill return journey. To facilitate access, the hotel provides a complimentary courtesy bus service that transports guests into town each morning, dropping them at the bus station. Additionally, a public bus stop is conveniently located within a five-minute walk, offering regular and affordable service across the island. The hotel also provides ample parking for guests traveling with their own vehicles.

Staff & Service
The hotel's staff consistently receives glowing reviews, with guests frequently describing them as exceptionally friendly, helpful, attentive, and welcoming. Many guests feel that the staff go above and beyond to ensure a pleasant stay, creating a warm and family-like atmosphere. The check-in process is noted as efficient, and staff are often willing to accommodate requests. Housekeeping is praised for its efficiency and thoroughness, maintaining high standards of cleanliness. The restaurant and bar staff are highlighted for their polite and prompt service. The hotel's family-run nature is often cited as a key factor in the personalized and caring service provided, making guests feel like valued members of an extended family.

Additional Information
The hotel offers a variety of evening entertainment, including live music performances and film nights, which many guests find enjoyable and a great way to relax. The presence of a friendly hotel dog, Archie, is a unique and much-loved feature, adding to the welcoming atmosphere. Guests appreciate the hotel's family-run ethos, which contributes to the personalized service and warm environment. Some guests noted that while rooms are generally well-equipped, amenities like larger towels or the availability of fresh milk without additional payment could enhance the in-room experience. The hotel's popular weekend barbecues are a highlight, attracting both guests and locals, though this can lead to increased activity around the pool area.