WinDay Hotel Express

The hotel offers a modern and clean environment, making it a comfortable choice for guests. Its signature feature is its relatively new construction, providing spacious rooms and a generally pleasant atmosphere. It is particularly well-suited for business travelers working in the nearby industrial areas or those seeking a convenient stopover point, as well as short-stay guests and budget-conscious travelers looking for good value. While many guests praise the hotel's cleanliness and the friendliness of its staff, recurring feedback highlights challenges with consistent hot water availability and Wi-Fi connectivity. To ensure a more comfortable stay, guests are advised to confirm hot water functionality upon arrival and be aware that the hotel's location is quite distant from the main tourist attractions, necessitating a car or reliance on local transport.

Facilities & Amenities
Guests frequently comment on the hotel's Wi-Fi, which many found to be slow, unstable, or have a weak signal, making internet access challenging despite unique logins per room. The elevator was another common point of concern, often reported as not working, particularly upon arrival, which caused inconvenience for guests with luggage or mobility issues, especially on higher floors. Rooms are equipped with a coffee maker, though some noted issues with its functionality or limited capsule supply. The air conditioning units received mixed reviews, with some guests finding them insufficient for cooling the room, noisy, or prone to leaking. While the hotel features a small but well-equipped gym, some guests expressed a desire for a swimming pool. Additionally, the policy of providing only one towel per room often led guests to request additional ones from the front desk.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests describing rooms as spotless and well-maintained. Rooms are generally considered spacious and comfortable, featuring modern design and comfortable beds that contribute to a restful stay. However, the bathroom design is a frequent point of contention; many guests reported that the shower lacks a proper door or screen, causing water to spill onto the rest of the bathroom floor and creating a slippery, potentially hazardous environment. Noise levels can also impact comfort, with guests occasionally hearing street noise, train sounds, or conversations from neighboring rooms and even cleaning staff. Some rooms also had issues with windows not sealing properly, allowing outside air to seep in, or curtains not providing full blackout.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast is often described as limited in variety, basic, or of poor quality, with some guests noting the same options (such as chilaquiles, eggs, and beans) served daily and in small portions, rather than a self-serve buffet. While some guests found the breakfast to be good or even very rich, others expressed disappointment. The hotel's restaurant also received mixed reviews regarding its menu, with some finding the options limited, the food overly spicy, or the service slow. Despite these points, some guests appreciated the reasonable pricing of the meals. Overall, the dining experience appears to be functional but may not meet the expectations of all guests seeking diverse or high-quality culinary offerings.

Location & Accessibility
The hotel's location is a significant factor for guests, often described as being quite distant from the main tourist attractions of Veracruz, such as the city center, port, beaches, and malecon, typically requiring a 40 to 45-minute drive. It is situated in Tejería, an industrial zone, which makes it particularly convenient for business travelers working in that area or for those passing through who need a stopover point near the airport. While its proximity to a shopping center with a supermarket and other stores is appreciated, guests without a car found it challenging to access points of interest due to limited public transport options. The hotel does offer ample parking, which is a definite advantage given its more remote setting.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, attentiveness, and excellent service. Many guests highlighted the helpfulness and politeness of the receptionists, who were often commended for their efficiency in check-in and their willingness to assist with guest requests and provide local information. While the overall service is positive, some guests noted inconsistencies with housekeeping, occasionally finding that rooms were not cleaned or that towels were not replenished without prompting. There were also isolated comments regarding the service from restaurant staff, with a few guests describing it as less attentive or even rude. Despite these minor points, the staff's commitment to providing a welcoming and accommodating experience is a recurring theme.

Additional Information
A pervasive issue reported by numerous guests is the inconsistent availability of hot water in the showers, with many experiencing only cold water or a brief period of warmth before it turns cold again, significantly impacting their comfort. The hotel also faces recurring challenges with internet connectivity, which guests frequently describe as unreliable and slow, hindering their ability to stay connected. Furthermore, the elevator system has been a consistent source of frustration, often being out of service and forcing guests to use stairs, which is particularly inconvenient for those with heavy luggage or mobility challenges. Some guests also noted persistent issues with the air conditioning not cooling effectively or being excessively noisy, and the hotel's practice of providing only one towel per room often required guests to request additional ones.