Windsor Asturias Hotel

This hotel offers a comfortable urban retreat, distinguished by its impressive rooftop area that provides breathtaking panoramic views of the city, including iconic landmarks. It is an excellent choice for business travelers due to its strategic proximity to key corporate and consular offices, and equally suitable for sightseers and families looking to explore the city's historical heart with convenient access to public transportation. Guests consistently highlight the hotel's commitment to cleanliness, the comfort of its accommodations, and the generally attentive service from the staff. To enhance your stay, consider taking advantage of the hotel's central location for easy access to nearby metro and tram lines, and be prepared for a bustling urban environment, especially during peak times.

Facilities & Amenities
The hotel features a popular rooftop pool and bar area, which is a major draw for guests seeking relaxation and stunning city views, though some wish it remained open later into the evening. A fitness center is available for guests, though some reviews suggest it is small or has limited operational equipment. While the elevators are noted for their speed, guests frequently experience long wait times, indicating a need for more capacity given the hotel's size. Other amenities include a sauna and luggage storage service, which is particularly appreciated by those arriving early or departing late. Feedback on Wi-Fi connectivity is mixed, with some guests reporting inconsistent service.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and the hotel overall, contributing to a pleasant stay. The spacious rooms are frequently mentioned, offering ample space for relaxation. While many guests find the beds comfortable, some reviews indicate mixed experiences, with beds occasionally described as too soft or too firm. The spacious bathrooms are a highlight, featuring good shower pressure and hot water, though some guests noted issues with specific amenities like non-functioning jacuzzis or hairdryers. Noise levels are a point of mixed feedback; some rooms are quiet, while others experience disturbances from plumbing, neighboring rooms, or the air conditioning unit. In-room mini-bars are available, but the absence of coffee or tea appliances is a common observation.

Dining & Food Quality
The breakfast consistently receives positive feedback for its variety and quality, offering a good selection of items, though some guests noted queues during peak hours due to the dining area's size. The hotel's restaurant is well-regarded for its food quality and value, with specific dishes like grilled fish receiving high praise, while a few guests found the pizza to be less appealing. Room service is also available and generally meets guest expectations for quality. The bar on the rooftop provides a pleasant setting for drinks, complementing the dining experience. Some guests were surprised by separate charges for espresso at breakfast.

Location & Accessibility
The hotel boasts a highly central location, making it exceptionally convenient for accessing various points of interest. It is within easy walking distance of the metro station and VLT (tram) lines, providing excellent public transportation links to all parts of the city. Key destinations such as the Santos Dumont Airport, the US Consulate, and numerous historical sites like the Municipal Theater and National Library are very close by. While the hotel's immediate surroundings are part of a bustling urban environment, guests appreciate the ease of reaching attractions. Parking is available nearby with guest discounts, though some found the per-exit charge restrictive.

Staff & Service
The friendly staff and their helpful staff are consistently highlighted as a major positive aspect of the hotel experience. Guests frequently commend their attentive service, professionalism, and willingness to assist with various requests, from luggage assistance to providing local information. However, the check-in process and check-out process are recurring points of frustration for many guests, often described as excessively long and inefficient, leading to significant wait times. While some guests noted a language barrier, others praised the multilingual capabilities of certain staff members. The housekeeping team is generally efficient, and the security personnel at the entrance contribute to a sense of safety within the hotel premises.

Additional Information
Guests should be aware that the hotel often requires a security deposit upon check-in, which can be a surprise for some, and there have been occasional reports of delays in its refund. A 10% service charge is typically added to bills, which some guests felt was not clearly communicated. The hotel has a specific visitor policy that can be restrictive. Some rooms are equipped with older power outlets, necessitating adapters for modern devices. During high-demand periods like Carnival, guests might be required to wear Carnival bracelets for identification. Additionally, some guests noted the absence of in-room coffee or tea facilities.