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Windward Passage Hotel (Charlotte Amalie, US Virgin Islands)

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Windward Passage Hotel (Charlotte Amalie, US Virgin Islands)

About Windward Passage Hotel

Located in the waterfront district of downtown Charlotte Amalie, Windward Passage Hotel offers modern rooms with a private balcony or terrace. The hotel boasts an onsite casino, free onsite parking, free Wi-Fi, and a complimentary area shuttle. All rooms are air conditioned and feature a mini-fridge, flat screen TV, personal safe, and a coffee maker. Windward Passage Hotel boasts an outdoor pool, sundeck, and a spacious courtyard for guests to enjoy. The hotel also offers salon and spa services, and features a scuba shop onsite. Guests can dine at the onsite restaurant, serving West Indian and Continental cuisine, and features an open-air bar. Room service is also available upon request. The hotel is located walking distance from Emancipation Gardens, and three miles from the historic Hassel Island. Havensight Mall can be reached in seven minutes by car, while Mangrove Lagoon is 15 minutes away.

Top amenities

  • WiFi in lobby(Unavailable)
  • Free WiFi(Unavailable)
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets (Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Positive Reviews

positive:

Charlotte Central

The hotel is located in a central downtown location, in the waterfront district. Guests say it’s a very walkable area, with plenty of duty free shops, great restaurants, nightlife, and entertainment within a five-minute walk. In addition, the hotel is also convenient to the ferry terminal. For other must-visit spots, including Magen’s Bay, the hotel offers a complimentary shuttle service.

positive:

Taste of the West Indies

The food at the onsite restaurant is worth a taste. Guests enjoyed the menu selection and the tasty local dishes. In addition, the bartenders are said to be extra friendly and make great drinks.

positive:

Take a Dip

Guests really liked the hotel’s pool area and the harbor views from the property and most of the rooms.


Negative Reviews

negative:

Due for a Redo

This is an older property and it shows. Guests say the rooms and the common areas are overdue for an update. The décor is dated, and many in-room fixtures are in need of maintenance and repair. The carpet is evidently aged and worn, and the mattresses are due for a replacement. In addition, guests also thought the restaurant could use a face lift as well, as the interior is too dark and takes away from the tropical atmosphere.

negative:

Poor Performance

The hotel could use an improvement in customer service and organization. Guests often report booking and billing errors. Despite arrive after check-in time, guests were repeatedly told to wait before getting their room keys. Also, despite asking and receiving approval for a late check-out, guests were surprised to find the front desk often evidently does not keep record of this.

negative:

Noisy Nights

Some of the rooms are noisy, especially those located near the hotel bar.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
Property amenities
  1. Entrance hall/lobby
  2. Express check-in
  3. Elevator
  4. Gym
  5. Parking
  6. Hotel bar
  7. Outdoor swimming pool
  8. Hotel safe
  9. Convenience store
  10. Conference rooms
  11. Non-smoking rooms
  12. Computer with internet
For children
  1. Cot
  2. Childcare
Room amenities
  1. Bathtub (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
  5. Television
  6. Hairdryer
  7. Central heating
  8. Electric kettle
  9. Air conditioning
  10. Minibar
  11. Pay-TV
  12. Radio

Contact

Veterans Drive , 00804 , Charlotte Amalie , US Virgin Islands
Telephone: +1(340)7745200 | Fax: +1(340)7741231

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