XO Hotels City Centre

This hotel offers a highly central location, making it an ideal choice for sightseers and explorers who wish to be at the heart of the city's attractions. Its proximity to the main station and popular areas ensures easy access to everything. While some guests find the hotel's traditional charm appealing, others note its age and wear. The hotel is particularly well-suited for short-stay visitors and budget-conscious travelers prioritizing convenience over luxury. Many guests appreciate the helpfulness of the staff and the comfortable beds. To enhance your stay, consider bringing earplugs due to potential street noise, and if possible, request a room away from the main street or on a higher floor for a quieter experience.

Facilities & Amenities
The hotel provides several convenient facilities for guests. A lift is available, though some guests note that reaching rooms may still involve navigating additional steep stairs. Many appreciate the presence of a coffee machine in the rooms, although some report issues with lack of water or mugs. Luggage storage is a highly valued service, allowing guests to explore the city before check-in or after check-out. Air conditioning is present in rooms, but feedback is mixed, with some guests finding it effective while others report it as noisy or non-functional, leading to warm rooms. Wi-Fi is generally available, though some guests experienced connectivity issues. Some rooms include a TV, but channel selection can be limited, and functionality is not always consistent. The absence of a bar fridge in rooms is a common observation.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests describe their rooms as clean and comfortable, highlighting the comfortable beds and clean sheets. However, a significant number of reviews mention issues such as dirty carpets, stained walls, dust, and a persistent damp or musty smell. Some bathrooms are noted for mold, cracked tiles, or unpleasant odors resembling sewage. Noise levels are a frequent concern, with guests reporting disturbances from street noise, church bells ringing frequently, and sounds from other guests due to thin walls or creaky floors. Room amenities like towels are sometimes described as worn or insufficient, and some rooms lack proper ventilation, with windows that do not open or are single-glazed, contributing to noise and temperature issues.

Dining & Food Quality
The hotel offers breakfast as a dining option, and guest experiences are quite mixed. Many guests find the breakfast to be tasty and a good value, appreciating the convenience of having it on-site. The breakfast area is generally described as clean and well-maintained. However, some guests have expressed disappointment, describing the breakfast as poor or of low quality, with concerns about the freshness of items like bread or the appearance of certain foods. Despite these varied opinions, the availability of breakfast provides a convenient start to the day for many visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, making it exceptionally convenient for exploring the city. Guests appreciate being within walking distance of major attractions such as Dam Square, the Red Light District, and numerous shops and restaurants. Its proximity to Amsterdam Centraal Station (often within a 5-10 minute walk) is a significant advantage for travelers arriving by train or needing easy access to public transport. While the location is ideal for urban exploration, the hotel's position in a bustling area means some rooms may experience street noise. Accessibility within the hotel itself can be challenging for some, as the building's older structure often involves navigating steep stairs even when using the elevator.

Staff & Service
The staff at the hotel generally receive mixed but often positive feedback for their friendliness and helpfulness. Many guests commend the reception team for their politeness, attentiveness, and willingness to assist with requests, including quick check-in processes and providing local information. The luggage storage service is frequently praised for its convenience and the staff's efficiency in handling it. However, some guests have reported less positive interactions, describing certain staff members as unhelpful, dismissive, or having a poor attitude. Housekeeping service also receives varied comments; while some find it efficient, others note inconsistencies in room cleaning or towel replenishment.

Additional Information
Guests should be aware of several important details that may impact their stay. There have been concerning reports regarding security, with some guests alleging theft of personal belongings from their rooms and dissatisfaction with the hotel's response to these incidents. Furthermore, some reviews mention sightings of mice or rats within the hotel, and a few guests have reported experiencing bed bugs. The hotel's older building structure contributes to its character but also to issues like creaky floors and a general sense of being dated. While some guests find the hotel to be a good value given its prime location, others feel it is overpriced considering the condition and various issues encountered.