Zuri Hotel

This hotel is highly regarded for its rooftop infinity pool offering stunning city views and its exceptional proximity to the SM City Mall, making it a prime choice for guests. Many visitors consistently praise the friendly and professional staff who contribute significantly to a positive experience, alongside the delicious and varied breakfast buffet. The hotel's spacious rooms are also frequently highlighted. It is an excellent fit for sightseers and families due to its convenient location and comfortable accommodations, while couples can enjoy the vibrant rooftop bar. Business travelers also find the central location advantageous. To ensure a more restful stay, guests are advised to request a room away from the main road or entertainment venues, and to visit the breakfast buffet early to avoid peak crowds.

Facilities & Amenities
The hotel features a popular rooftop infinity pool with a hot tub and pool bar, offering impressive city views, though some guests noted it can become crowded and occasionally appear murky, with concerns raised about slippery tiles and a lack of a lifeguard. The fitness center is available, but some equipment has been reported as broken or in need of servicing, and its view overlooks the busy poolside. Wi-Fi connectivity is a frequent point of contention; while available, many guests experience unreliable, slow service, particularly in rooms, often requiring re-login or being limited to two devices. The lobby is spacious but can become very crowded, leading to long check-in and check-out lines. Elevators have been described as hot and slow, and parking can be challenging due to limited space and the absence of valet service, though ample basement parking is available.

Cleanliness & Room Comfort
Room comfort receives mixed feedback, with many guests praising the spacious rooms and comfortable beds that ensure a restful sleep. However, a significant number of reviews highlight issues with cleanliness, including reports of cockroaches in rooms and at the breakfast buffet, and general observations that rooms do not feel new or consistently clean. Some guests noted a persistent musty, damp, or moldy smell in rooms, with beds and floors feeling moist. The air conditioning units are frequently described as old, noisy window-type units that are not well-insulated, allowing street noise to penetrate, making it difficult for light sleepers. Other in-room amenities like towels have been described as rough, and some bathroom fixtures, such as the toilet flush and shower heads, have been reported as problematic or providing a harsh spray.

Dining & Food Quality
The breakfast buffet is widely celebrated for its delicious food and wide variety of options, including both local and international dishes, with many guests considering it among the best in the city. However, the breakfast experience is often marred by crowding, long queues, and slow replenishment of food items, leading to cold dishes and limited choices during peak hours. The coffee has also received criticism for being weak or running out. The hotel's restaurant offers a menu with mixed reviews, with some finding the food good but others disappointed by specific dishes like dried-out fried chicken or poorly prepared catering options. The rooftop bar is appreciated for its ambiance and views, though some guests have noted it can be understaffed and may have limited drink selections.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly next to SM City Mall, which offers extensive shopping, dining, and entertainment options within a short walking distance. This proximity makes it highly convenient for guests to access amenities and services. The hotel is also well-situated for exploring other key areas, being close to the Megaworld Business District and providing a direct route to the airport. Its accessibility to various restaurants and bars in the surrounding area is also frequently mentioned, making it easy for guests to find dining and nightlife options. While parking is available, guests have noted that space can be limited, especially during events, and the basement parking may not be well-lit.

Staff & Service
The staff generally receives high praise for being friendly, professional, and accommodating, with many guests highlighting their helpfulness and attentiveness in various departments, including housekeeping, dining, and security. Housekeeping is particularly commended for their thoroughness and daily replenishment of supplies. However, feedback on the front desk and check-in/out process is mixed; while some experiences are smooth and quick, others report long waiting times, crowded lobbies, and slow processing, with some guests being forced to wait for rooms despite early arrival. There are also instances of staff being perceived as unresponsive or unhelpful regarding specific issues like room problems or booking discrepancies, and some guests noted a lack of compensation for inconveniences.

Additional Information
Guests should be aware that the hotel is a popular venue for weddings, parties, and events, which can lead to a very busy atmosphere and crowded common areas, particularly the lobby. A recurring issue mentioned by guests is the significant noise from outside the property, specifically from nearby karaoke bars and pubs that play loud music until late at night, which can be heard even on higher floors due to the building's sound insulation. Some guests have also reported an unpleasant damp or musty smell in the lobby and occasionally in rooms. Furthermore, there have been concerns regarding hotel policies, including issues with non-refundable bookings, unexpected charges for amenities like slippers, and a 10% service charge for room service. Instances of privacy concerns with guest information and issues with applying senior citizen discounts for non-Filipino guests have also been noted.