Terms of Use

18 May, 2026

trivago

AGREEMENT BETWEEN USER AND TRIVAGO N.V.

1. General

Welcome to the trivago.com website (the "Website"). The terms "we", "us", "our", "trivago" and "trivago N.V." refer to trivago N.V. having its offices at Kesselstraße 5-7, 40221 Düsseldorf, Germany, a public company with limited liability (naamloze vennootschap) incorporated under the laws of the Netherlands and registered with the trade register of the Chamber of Commerce in Amsterdam under registration number 67222927. Access to our Website, any trivago mobile or tablet application, or any other feature or other trivago platform (collectively the "Platform") is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms"). We recommend that you print a copy of these Terms for future reference. Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Privacy Policy, which also governs your use of our Platform and sets out the terms on which we may process any personal information that we collect about you, or that you provide to us, and is incorporated by reference into these Terms. The Privacy Policy can be found here. By accessing or using our Platform, you acknowledge and agree to have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use or access our Platform or contact our support center here.

SECTION 15 (DISPUTE RESOLUTION) BELOW CONTAINS AN ARBITRATION AGREEMENT, MASS ARBITRATION PROCEDURES, AND A CLASS ACTION WAIVER THAT APPLY TO ALL CLAIMS BROUGHT AGAINST US IN THE UNITED STATES. PLEASE READ THEM CAREFULLY.

2. Changes to the Terms

We may amend these Terms from time to time to comply with any regulatory requirements or if there are changes to our business practices. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms that apply at the time. Your use of our Platform will be subject to the most recent version of the Terms available on the Platform. We recommend that you read through the Terms available on the Platform regularly so that you can be sure that you are aware of any changes that may apply to you.

3. Access and Use of the Platform

The Platform is currently made available to you for your personal, non-commercial use, free of charge.

We do not guarantee that access to the Platform, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Platform without notice to you.

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

4. We do not sell Hotel Products or other Travel Products

The Platform is a hotel search engine that provides users with comparisons for different offers for hotel rooms. trivago does not provide, own or control any of the hotel services and products that you can access through our Platform (the "Hotel Products"). The Hotel Products are owned, controlled or made available by third parties (the "Hotel Providers"), either directly (e.g., a hotel) or through a facilitator of hotel reservations (e.g., an online travel company). The Hotel Providers are responsible for the Hotel Products and for all booking contracts. From time to time, trivago, either directly or through its subsidiaries, may make available additional products or features, such as trivago Book & Go and trivago DEALS. These offerings are separate from the Platform and are governed by their own terms and conditions (the "Product Terms"). trivago N.V. is not responsible or liable for any aspect of these products— including their availability, functionality, or any transactions made through them — except to the extent expressly stated in the applicable Product Terms. Your use of any such product is subject solely to the Product Terms for that specific offering.

The booking of a Hotel Product will solely be made with the Hotel Provider. The Hotel Provider's terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the hotel where you plan to stay, if different from the Hotel Provider, will also apply to your booking, so you must also agree to, and understand those terms. Your interaction with any Hotel Provider accessed through our Platform is at your own risk, and trivago does not have any responsibility should anything go wrong with your booking. trivago has no control over the Hotel Products or Hotel Providers. For more information about how trivago works, we recommend that you read our FAQs, which can be found here and are incorporated by reference into these Terms.The FAQs may be updated from time to time, and any such updates will apply from the date they are posted. Your continued use of the Services after an updated version of the FAQs is posted constitutes your acceptance of the updated FAQs. In the event of any conflict between these Terms and the FAQs, these Terms will govern.

trivago may also display offers for travel destination products such as, e.g., tours, events, attractions, cruises and others. trivago does not provide, own or control any of the destination travel products that you can access through our Platform (the "Travel Products"). The Travel Products are owned, controlled or made available by third parties (the "Travel Product Provider"), either directly (e.g., a tour operator) or through a facilitator (e.g., an online travel company). The Travel Product Providers are responsible for the Travel Products and all booking contracts. The Travel Product Provider's terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the individual operator of the Travel Product which you plan to use, if different from the Travel Product Provider, will also apply to your booking, so you must also agree to, and understand those terms.

Your interaction with any Hotel Provider or Travel Product Provider accessed through our Platform is at your own risk, and trivago does not have any responsibility should anything go wrong with your booking. trivago has no control over the Hotel Products and Travel Products (together "the Products") or Hotel Providers and Travel Product Providers (together "the Providers"). For more information about how trivago works, we recommend that you read our FAQs, which can be found here and are incorporated by reference into these Terms.

trivago hosts content, including prices, images and other information, made available by or obtained from Providers ("Provider Content"), as well as content provided by users, such as comments, ratings and other information ("User Content" and together with the Provider Content, the "Content"). trivago is in no way responsible or liable for the accuracy, quality, completeness, reliability, timeliness or trustworthiness of the Content, and trivago has no influence over the Content. In particular, we do not guarantee that Provider Content, in particular the prices reflected therein, will be updated in real time or that a particular Product will be available. As a result, the price displayed by a Provider may not correspond to that displayed on our Platform. Ratings displayed on this Platform are intended as only general guidelines, and we do not guarantee the accuracy of the ratings or of any User Content.

5. trivago Book & Go

The "trivago Book & Go" services facilitate the booking of a Hotel Product with a Hotel Provider through our Platform. We may make trivago Book & Go available in our discretion from time to time. If you opt to use trivago Book & Go (where available), the booking will be made with the Hotel Provider named on the booking page respectively the checkout page, and trivago will forward the booking information that you provide to the relevant Hotel Provider. When you make a booking through trivago Book & Go, our Platform acts as only a user interface, and you will only have a valid booking with a Hotel Provider if you receive written confirmation within two days from that Hotel Provider accepting your booking. The contract for the relevant booking will be made between you and the Hotel Provider. trivago will indicate the Hotel Provider, who is the actual merchant of record, e.g. on the checkout page, the booking website or in the terms and conditions for the booking. trivago has no responsibility for the booking or the Hotel Product because trivago neither creates the description of the Hotel Product, defines the price and any fees, confirms any booking nor provides the Hotel Products that you book. If you have any issues or disputes around your booking and/or the Hotel Product, you agree to address and resolve these with the Hotel Provider .

6. Use of the Platform

As a condition of your use of our Platform, you warrant that:

you are at least 18 years of age;
you possess the legal authority to create a binding legal obligation;
you will use the Platform in accordance with these Terms;
you will only use this Platform for your private use to search for legitimate hotel deals;
if you use the Platform on behalf of someone else, you will inform them about the Terms that apply to any searches and/or bookings you have made on their behalf, including all rules and restrictions applicable thereto;
all information supplied by you to our Platform is true, accurate, current and complete; and
if you have a trivago member account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to our Platform and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.

The Products presented on the Platform are displayed in the currency you have selected. If you do not select any currency, the relevant currency for the respective top-level domain will be used as the default. Our currency conversion is for information purposes only and should not be relied upon as accurate and real time. Some Products may also be sold in another currency than the one preset or chosen by you for the display of the search results. Actual rates may vary and your payment provider (e.g. your credit card company) may charge conversion fees and apply another date's exchange rate.

For Hotel Products, all prices displayed are to be understood as applying per night. For booking periods in excess of one night, the average price per night for the selected period is displayed.

7. trivago Members

You have the option of joining the trivago community by creating a member account within the trivago member area. Members can publish self-generated content, as well as actively participate in the Platform's development via the administrative functions. Unregistered users may read the content on trivago for free.

Members will have the option to manage and store their own searches. In order to create an account, you will need to provide certain personal information. Other than your user name, no personal information is made visible on the platform. For further information please refer to our Privacy Policy. By deleting your account all of your personal information will be permanently removed.

trivago only allows one account registration per person. You are responsible for the accuracy and completeness of your personal information.

You are responsible for the use of your account and the confidentiality of your user account information, in particular your password. You must not disclose it to any third party. We have the right to disable your account or password, at any time, if in our reasonable opinion you have failed to comply with these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must notify trivago immediately.

8. User Obligations and Prohibited Activities

As a user of the Platform you are responsible for any User Content (text, photos, reviews, links, etc.) that you upload to trivago. You must ensure that you have all the rights in respect of any content which you publish on the trivago Platform and that any User Content does not violate the rights of third parties.

In particular, you must not create and upload any User Content that:

is advertising disguised as a review;
does not have specific content for a reviewed item;
is not objective or intentionally untrue;
is immoral, pornographic or in any other way offensive;
infringes upon the rights of third parties, in particular copyright;
violates applicable laws in any way or constitutes a criminal offence;
contains viruses or other computer programs that may damage software or hardware or that may affect the use of computers;
is a survey or chain letter; or
is aimed at collecting or using personal data from other users, especially for commercial purposes.

Additionally, you agree not to:

use our Platform or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of the Platform using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on our Platform or bypass or circumvent other measures employed to prevent or limit access to our Platform;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep-link to any portion of our Platform (including, without limitation, the purchase path for any hotel services) for any purpose without our express written permission which we may withdraw at any time in our discretion; or
"frame", "mirror" or otherwise incorporate any part of our Platform into any other website without our prior written permission which we may withdraw at any time in our discretion.

If your activity on our Platform shows signs of fraud, abuse or suspicious activity, trivago may deny its services to you, and close any associated trivago accounts. If you have conducted any fraudulent activity, trivago reserves the right to take any necessary legal action and you may be liable for monetary losses to trivago, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact trivago customer service.

9. Links to and from the Platform

Our Platform may contain hyperlinks to websites operated by parties other than trivago. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. These Terms will not apply to your use of any third-party website that you access via our Platform. Your use of any third-party website may be subject to additional terms and conditions, which we suggest you read carefully before you visit any such website.

Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Platform or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

10. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our Platform and the Content (including, but not limited to, price and availability of hotel services) as well as the infrastructure used to provide such Content. While you may make limited copies of your itinerary (and related documents) for hotel reservations booked through our Platform, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Platform.

If you copy or use any part of the Platform in breach of the Terms, your right to use the Platform will cease immediately and you must destroy any copies of the materials you have made.

You agree not to generate automated page impressions or content on the Platform.

11. Privacy and Cookies

trivago believes in protecting your privacy. Please click here to review our Privacy Policy and click here to review our Cookie Policy. Any personal information that we collect about you as you browse and use our Platform will be used in accordance with our Privacy Policy. To find out more about the data we collect about you and how we use it please review our current Privacy Policy, which also governs your use of the Platform and, as stated above, is incorporated by reference.

12. Availability

We do not guarantee that our Platform will always be available, be uninterrupted, secure or free from bugs or viruses, nor that the Platform will be free from errors or omissions.

We shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, without limitation, any failure to perform due to unforeseen circumstances or cause beyond our control such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemic or other natural disaster, shortages of transportation facilities, fuel, energy, labor or materials or a failure of public or private telecommunications networks.

13. LIMITATION OF LIABILITY

TRIVAGO MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE CONTENT DISPLAYED ON OUR PLATFORM FOR ANY PURPOSE. THE DISPLAY ON OUR PLATFORM OF A PRODUCT OR ANY CONTENT DOES NOT IN ANY WAY IMPLY, SUGGEST, OR CONSTITUTE A RECOMMENDATION BY TRIVAGO OF THAT PRODUCT OR THAT CONTENT, OR ANY SPONSORSHIP OR APPROVAL OF SUCH PRODUCT OR SUCH CONTENT BY SUCH PROVIDER, OR ANY AFFILIATION BETWEEN SUCH PROVIDER AND TRIVAGO. ALL CONTENT AND ANY OTHER INFORMATION PROVIDED ON OUR PLATFORM ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TRIVAGO DISCLAIMS ALL WARRANTIES AND CONDITIONS THAT THIS PLATFORM, ITS SERVERS OR ANY EMAIL SENT FROM TRIVAGO ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TRIVAGO HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO ANY CONTENT OR ANY OTHER INFORMATION PROVIDED ON OUR PLATFORM, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR RESPONSE, TITLE AND NON-INFRINGEMENT.

THE PROVIDERS ARE INDEPENDENT FROM TRIVAGO AND ARE NOT AGENTS OR EMPLOYEES OF TRIVAGO. TRIVAGO IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY PROVIDER, INCLUDING FOR INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. TRIVAGO WILL NOT BE LIABLE FOR ANY CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL. TRIVAGO DOES NOT ACCEPT RESPONSIBILITY FOR THE UNINTERRUPTED ACCESSIBILITY TO OUR PLATFORM AND MAY CARRY OUT TECHNICAL OR MAINTENANCE WORK ON THE PLATFORM AT ANY OF ITS CHOOSING.

IN NO EVENT SHALL TRIVAGO BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS PLATFORM OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS PLATFORM (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS PLATFORM; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS AND SERVICES OBTAINING THROUGH THIS PLATFORM; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS PLATFORM) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES, OR OTHERWISE, AND EVEN IF TRIVAGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT ALLOWED BY LAW, IIF, DESPITE THE LIMITATION ABOVE, TRIVAGO IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF, OR IN ANY WAY CONNECTED WITH, ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF TRIVAGO WILL IN NO EVENT EXCEED, IN THE AGGREGATE, ONE-HUNDRED DOLLARS (US$100.00) OR THE EQUIVALENT IN LOCAL CURRENCY.

THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS SURVIVE THE TERMINATION OF YOUR RELATIONSHIP WITH TRIVAGO.

14. You agree to protect us

You agree to defend and indemnify trivago and any of its officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

your breach of these Terms or the documents referenced herein;
your violation of any law or the rights of a third party; or
your use of our Platform.

15. Agreement to Arbitrate; Mass Arbitration; Class Action Waiver; Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND TRIVAGO TO ARBITRATE CERTAIN DISPUTES WE HAVE WITH ONE ANOTHER AND LIMITS THE MANNER IN WHICH YOU AND TRIVAGO CAN SEEK RELIEF

To the fullest extent permissible by law, with the exception of disputes pertaining to trivago's intellectual property rights and certain statutory claims that, pursuant to law, are not arbitrable, any dispute of any kind between you and trivago and/or our subsidiaries arising under or related to these Terms, including, without limitation, disputes arising as a result of: your visit(s) to or use of the Platform; any transaction or other interaction with trivago (including, without limitation, claims relating to trivago's advertisements, pricing, and disclosures; messages sent by trivago; or trivago's collection, processing or retention of your information) (a "Dispute") shall be resolved through binding arbitration pursuant to these exclusive dispute resolution procedures contained in this Section 15 (the "Arbitration Agreement"), except that either party may assert claims in small claims court.

Informal Dispute Resolution. Most Disputes between you and trivago can be resolved informally. If you or we have a Dispute with one another, you and we agree to reach out to the other before initiating a lawsuit or arbitration, except as set forth in the Exceptions paragraph below ("Informal Dispute Resolution"). This requires emailing a written notice ("Written Notice") to the other party. The Written Notice must include: (1) your name; (2) the email address(es) associated with your relationship with trivago; (3) a detailed description of the issue; and (4) how you or we would like to resolve it. You agree to send the Written Notice to trivago using trivago's customer support center here. trivago will send the Written Notice to you via the email address associated with your trivago relationship. The Written Notice must be provided on an individualized basis. Within 30 days of receiving the Written Notice, the recipient may request that you and trivago personally meet and confer, via telephone or videoconference, to attempt to resolve the Dispute. That meet and confer will be individualized unless all parties agree otherwise. If either party is represented by counsel, that party's counsel may participate in the conference, but the party shall also personally attend the conference, unless the party receiving Written Notice states in writing that the other party is not required to personally attend.

If the dispute is not resolved within sixty (60) days after the conference occurs, you and trivago agree to resolve any remaining dispute through further informal discussions or one of the formal dispute resolution provisions below.

You and trivago must engage in this Informal Dispute Resolution process before starting any formal dispute resolution unless exempted by law. Applicable statute of limitations and due dates for arbitration filing fees or other deadlines will be tolled upon receipt of the Written Notice, while the parties attempt informal resolution. Notwithstanding anything to the contrary in this Arbitration Agreement, a court of competent jurisdiction shall have authority to enjoin the filing or prosecution of a lawsuit or arbitration if these requirements have not been met.

Agreement to Arbitrate. If Informal Dispute Resolution fails, then either party may initiate binding arbitration as the sole means to resolve Disputes, subject to the provisions of this Arbitration Agreement.

The parties agree that this Arbitration Agreement is made pursuant to a transaction in interstate commerce and is governed by the Federal Arbitration Act ("FAA"). The arbitration will be administered by National Arbitration and Mediation ("NAM"). If NAM is not available to arbitrate, the parties will mutually agree on an alternative arbitration provider.

This Arbitration Agreement is intended to be interpreted broadly and it applies to all Disputes between you and trivago, including but not limited to (1) claims that arose, were asserted, or involve facts occurring before the existence of this Arbitration Agreement, or any prior agreement; and (2) claims that may arise after the termination of this Arbitration Agreement.

Except as set forth herein, the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all Disputes. You and trivago further agree that arbitrable Disputes include but are not limited to issues arising out of or relating to the interpretation, applicability, enforceability, formation, or performance of this Arbitration Agreement, including, but not limited to, any claim that all or any part of these Terms are void or voidable, whether a claim is subject to arbitration, and any dispute regarding the payment, non-payment, or timing of any administrative or arbitrator fees.

WAIVER OF RIGHTS INCLUDING JURY TRIAL.

THE PARTIES UNDERSTAND THAT ARBITRATION MEANS THAT AN ARBITRATOR AND NOT A JUDGE OR JURY WILL DECIDE ANY DISPUTE, AND THAT RIGHTS TO DISCOVERY AND APPEALS MAY BE LIMITED IN ARBITRATION. THE PARTIES FURTHER UNDERSTAND THAT THE COSTS OF ARBITRATION COULD EXCEED THE COST OF LITIGATION IN SOME INSTANCES.

YOU HEREBY ACKNOWLEDGE AND AGREE THAT BY AGREEING TO THESE TERMS AND ARBITRATION AGREEMENT, YOU AND TRIVAGO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

CLASS ARBITRATION AND COLLECTIVE RELIEF WAIVER.

YOU AND TRIVAGO ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, AND EXCEPT AS PROVIDED HEREIN BELOW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER REPRESENTATIVE ACTION (INCLUDING, WITHOUT LIMITATION, ANY PRIVATE ATTORNEY GENERAL ACTION), AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY'S CLAIM.

With the exception of the paragraph titled "Class Arbitration and Collective Relief Waiver" and the paragraph titled "Mass Filings" if any part of this Arbitration Agreement is deemed to be invalid, unenforceable, or illegal, then the balance of this Arbitration Agreement shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision(s) were not contained herein. If, however, the paragraph titled "Class Arbitration and Collective Relief Waiver" or the paragraph titled "Mass Filings" are found to be invalid, unenforceable, or illegal, then the entirety of this Arbitration Agreement shall be null and void, and neither you nor trivago shall be entitled to arbitrate the Dispute in question.

This provision does not prevent you or trivago from participating in a class-wide settlement of claims.

Arbitration Rules. Except as modified by this Arbitration Agreement, NAM will administer any arbitration in accordance with the NAM "Comprehensive Dispute Resolution Rules and Procedures," "Fees For Disputes When One of the Parties is a Consumer," and the "Mass Filing Supplemental Dispute Resolution Rules and Procedures" in effect at the time any demand for arbitration is filed with NAM, excluding any rules or procedures permitting class or representative actions ("NAM Rules"). The applicable NAM rules and procedures are available at www.namadr.com or by emailing National Arbitration and Mediation's Commercial Department at Commercial@Namadr.com.

Except where prohibited by applicable law, the arbitrator shall apply the law of the state of New York without giving effect to any law that would result in the application of the law of any other jurisdiction. You and trivago agree that dispositive motions will be allowed in the arbitration.

If the amount in controversy is less than $10,000, then the arbitration will be conducted solely on the basis of written materials that you and trivago submit to the arbitrator, unless (i) the arbitrator determines that a hearing is necessary; (ii) applicable law requires otherwise; or (iii) the parties agree otherwise. If the amount in controversy exceeds $10,000, either party may request (or the arbitrator may determine) to hold a hearing.

Arbitration Demand. Any arbitration demand or counterclaim asserted by either party must contain sufficient information to provide fair notice to the other party of the asserting party's identity, the claims being asserted, and the factual allegations on which they are based, and must include proof that the claimant is party to this Arbitration Agreement and to these Terms. The arbitrator and/or NAM may require amendment of any demand or counterclaim that does not satisfy these requirements.

Arbitration Fees. Each party is responsible for its own attorneys' fees unless the arbitration rules and/or applicable law provide otherwise.

The parties agree that NAM has discretion to reduce the amount or modify the timing of any administrative or arbitration fees due under NAM Rules where it deems appropriate, provided that such modification does not increase the costs to you, and you further agree that you waive any objection to such fee modification. The parties also agree that a good-faith challenge by either party to the fees imposed by NAM does not constitute a default, waiver, or breach of this Arbitration Agreement while such challenge remains pending before NAM, the arbitrator, and/or a court of competent jurisdiction, and that any and all due dates for those fees shall be tolled during the pendency of such challenge.

Arbitration Location. The arbitration proceedings will presumptively be held via video- or telephone-conference unless (A) the arbitrator determines there is good cause to hold an in-person hearing or (B) the parties agree otherwise. Except as otherwise provided in the paragraph titled "Mass Filings" or unless you and trivago agree otherwise, in the event there is an in-person proceeding:

if you live in the United States, any in-person proceedings will take place in the county of your primary residence or, if no arbitrator is available in that county, then at the closest arbitration location available in the state;

if you live outside the United States, to the extent permissible in your country, any in-person proceedings will take place in New York, New York.

Mass Filings. To increase the efficiency of administration and resolution of arbitrations, in the event 100 or more similar arbitration demands (those asserting the same or substantially similar facts or claims, and seeking the same or substantially similar relief) presented by or with the assistance or coordination of the same law firm(s) or organization(s) are submitted to NAM (or another arbitration provider selected in accordance with the provisions set forth herein if NAM is unavailable) against trivago within reasonably close temporal proximity ("Mass Filing"), the parties agree, subject to the provisions of this "Mass Filings" paragraph: (A) to administer the Mass Filing in batches of 100 demands per batch (to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch will consist of the remaining demands); (B) to designate one arbitrator for all demands in each batch; (C) to accept applicable fees, including, without limitation, any related fee reduction determined by NAM (or another arbitration provider selected in accordance with the provisions set forth herein if NAM is unavailable) in its discretion; (D) that fees associated with a demand for arbitration included in a Mass Filing, including, without limitation, fees owed by trivago and the claimants, shall only be due after your demand for arbitration is included in a set of batch proceedings and that batch is properly designated for filing, processing, and adjudication; and (E) that this process of batched proceedings shall continue until each demand (including your demand) is adjudicated or otherwise resolved. If your demand for arbitration is included in the Mass Filing, any statute of limitations applicable to your claims will remain tolled until your demand for arbitration is decided, withdrawn, or settled.

Arbitrator selection for each batch shall be conducted to the greatest extent possible in accordance with the applicable NAM rules and procedures for such selection and shall be subject to any rights to strike an arbitrator provided under applicable state law if the rights granted by law exceed those provided for in the NAM rules. In accordance with applicable law and to the extent an in-person proceeding is deemed necessary by the arbitrator or mutual party agreement, the arbitrator will determine the location where the proceedings will be conducted.

You agree to cooperate in good faith with trivago and the arbitration provider to implement such a "batch approach" or other similar approach to provide for an efficient resolution of claims, including, without limitation, the payment of combined reduced fees, set by NAM in its discretion, for each batch of claims. The parties further agree to cooperate with each other and the arbitration provider or arbitrator to establish any other processes or procedures that the arbitration provider or arbitrator believe will provide for an efficient resolution of claims. For example, if the number of cases filed makes batches of 100 cases too small for the efficient resolution of all filed claims, you and trivago agree that NAM may increase the batch size or transfer cases between batches as determined in the reasoned discretion of the NAM procedural arbitrator, following the input of the parties. Any and all disagreements between the parties as to whether this provision applies or as to the process or procedure for batching shall be resolved by a NAM procedural arbitrator.

This "Batching" provision shall in no way be interpreted as increasing the number of claims necessary to trigger the applicability of NAM's Mass Filing Supplemental Dispute Resolution Rules and Procedures or authorizing class arbitration of any kind.

The results of the first completely adjudicated batch of demands in a Mass Filing will be given to a NAM mediator selected from a group of five mediators proposed by NAM, with trivago and the remaining claimants' counsel being able to strike one mediator each and then rank the remaining mediators. The highest collectively ranked mediator will be selected. The selected mediator will try to facilitate a resolution of the remaining demands in the Mass Filing. trivago, the remaining claimants and their counsel, and the mediator will then have 90 days (the "Mediation Period") from the date the results are provided to the mediator to agree on a resolution or substantive methodology for resolving the outstanding demands. If the parties are unable to resolve the outstanding demands during the Mediation Period and cannot agree on a methodology for resolving them through further arbitrations, either trivago or any remaining claimant may opt out of the arbitration process and have the demand(s) proceed in a court of competent jurisdiction. Notice of the opt-out will be provided in writing within 60 days of the close of the Mediation Period. If neither trivago nor the remaining claimants opt out and they cannot agree to a methodology for resolving the remaining demands through further arbitration, the arbitrations will continue with the batching process with all remaining batches consolidated and adjudicated concurrently.

Arbitrator's Authority and Arbitration Award. The arbitrator shall be empowered under this Arbitration Agreement to grant whatever relief would be available in a court under law or in equity. The arbitrator has the right to impose sanctions in accordance with the arbitration provider's rules and procedures for any frivolous claims or submissions the arbitrator determines have not been filed in good faith, as well as for a party's failure to comply with this Arbitration Agreement or the Informal Dispute Resolution.

The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator will have the authority to award monetary damages on an individual basis and to grant, on an individual basis, any non-monetary remedy or relief available to an individual to the extent available under applicable law, the arbitral forum's rules, and this Arbitration Agreement. The parties agree that the damages and/or other relief must be consistent with these Terms, including but not limited to the paragraphs titled "Class Arbitration and Collective Relief Waiver" and "Limitation of Liability" as to the types and the amount of damages or other relief for which a party may be held liable.

Except for decisions in arbitrations that are joined together in a single batch, no arbitration award or decision will have any preclusive effect, except to preclude the same or similar claims and issues addressed by the award from being re-arbitrated between the same parties. Attorneys' fees will be available to the prevailing party in the arbitration only if authorized under applicable substantive law governing the claims in the arbitration.

Exceptions to Informal Dispute Resolution and Arbitration Agreement. Notwithstanding the parties' agreement to resolve all Disputes through the Informal Dispute Resolution process and, if necessary, binding arbitration:

To the maximum extent allowed by law, claims involving trivago's intellectual property shall be exclusively brought in the appropriate court in Düsseldorf, Germany.

Either party may apply to any court of competent jurisdiction for a provisional remedy in connection with an arbitrable controversy, including without limitation injunctive relief.

30-Day Right to Opt Out. You have the right to opt out and not be bound by the Arbitration Agreement by sending written notice of your decision to opt out above through this form within 30 days of the date these Terms were published or your first use of the Platform, whichever is later. Otherwise, you shall be bound to arbitrate disputes in accordance with the terms of the Arbitration Agreement. If you opt out of the arbitration provisions, trivago also will not be bound by them.

If you opt out of the Arbitration Agreement, you may exercise your right to a trial by judge, as permitted by applicable law, but any prior existing agreement to arbitrate disputes under a prior version of the Arbitration Agreement will not apply to claims not yet filed. If you opt out of the Arbitration Agreement, you will not be opting out of any other provisions of these Terms and you agree to be bound by all other provisions of these Terms, which shall remain in effect as allowable by law.

Changes to this Arbitration Agreement. trivago will provide 30 days' notice of the date of any material changes to this Arbitration Agreement. Changes will become effective on the 30th day and apply to all claims not yet filed, regardless of when they accrued. If you consent to these Terms on or before the 30th day or continue to use the Platform after the 30th day, you agree that any unfiled claims are subject to the revised clause. If trivago changes this Arbitration Agreement after the date you first accepted it (or accepted any subsequent changes to the Arbitration Agreement), you agree that your continued use of the Platform 30 days after such change will be deemed acceptance of those changes. If you do not agree to such change, you may opt out of this Arbitration Agreement by submitting an opt-out notice through the Opt-Out Form before the 30-day period expires.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE BETWEEN YOU AND TRIVAGO THAT IS NOT SUBJECT TO ARBITRATION FOR ANY REASON MAY ONLY BE PURSUED BY YOU ON AN INDIVIDUAL BASIS, AND YOU MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Jury Trial Waiver. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND TRIVAGO AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND TRIVAGO UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM IN ANY WAY ARISING OUT OF OR RELATING TO THESE TERMS OR USE OF THE PLATFORM.

16. General

These Terms and any non-contractual obligations arising out of them are governed by the Federal Arbitration Act, federal arbitration law, and for searches or bookings made by U.S. residents, the laws of the state of New York, without regard to principles of conflicts of laws. Use of the Platform is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this paragraph.

Our performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Platform or information provided to or gathered by us with respect to such use.

These Terms do not create or infer any rights that are enforceable by any person who is not a party to them.

If any part of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Fictitious names of companies, products, people, characters, and/or data mentioned on the Platform are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.