Embassy Suites by Hilton Nashville South Cool Springs

820 Crescent Centre DriveFranklin37067USA
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About Embassy Suites by Hilton Nashville South Cool Springs

Embassy Suites by Hilton Nashville South Cool Springs is situated in the Cool Springs Corporate Center, just off if I-65 in Franklin, Tennessee.

Embassy Suites by Hilton Nashville South Cool Springs offers guests an array of two and three-room suites. All configurations feature separate living areas, Wi-Fi, fridges, coffee makers and microwaves. Accessible rooms are available.

This Embassy Suites location features Wi-Fi access in public areas as well as a business center and ample meeting space. Guests can relax in the property’s on-site pool, sauna and whirlpool. The property also offers a complimentary shuttle service for destinations within a five-mile radius of the hotel.

Guests can enjoy a complimentary made-to-order breakfast as well as an evening reception featuring snacks and drinks. The on-site Athletic Club Bar & Grill serves up sandwiches, grills and seafood.

This property is close to historic downtown Franklin and Cool Springs Galleria.


820 Crescent Centre Drive, Franklin, TN, 37067, USA
Telephone: +1(615)5155151 | Fax: +1(615)5155152 | Official Homepage

Top amenities

  • WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Bell service
  • Business center
  • Computer with internet
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Sauna
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / hallways
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 16:00
  • Check-out: 11:00

Positive Reviews

Excellent for meetings

Set right in Cool Springs Corporate Center, this hotel was extremely popular as a venue for local meetings and conferences. Staff appeared to be in their element when catering for these types of events, providing seamless assistance and support for conferences large and small.

Handy location

This property’s interstate location ensured that it was perennially popular with those passing through the area. Not only did this put historic downtown Franklin in easy reach, but this interstate location provided great onward access to Nashville.

Outstanding atrium

This hotel’s atrium was its outstanding visual feature; guests loved the airy look and feel of the space. This public area added considerable appeal to this property.

Negative Reviews

Long lines for late check-in

This hotel has a check-in time of 4 p.m., which many found to be far too late for their liking. Additionally – when the front desk did finally begin to assist arriving guests – many found that long lines for check-in were a considerable issue. Understandably, this made for some poor impressions and did have a negative impact on a number of guests.

Hot rooms, cold breakfasts

There were consistent reports here of hot and even stifling units, especially on the upper floors of this property. In stark contrast to this, many reported that the cooked-to-order breakfasts here – especially the egg dishes – were served absolutely stone cold.

Signs of renovation still evident

While the recent revamp of this property is appreciated, many reported spotting tell-tale signs of refurb. Masking tape on fixtures was a particular problem and gave rooms a cheap, low-budget feel.

Rating Overview

Rating trivago Rating Index based on 1536 reviews across the web
8.4 /10
  • Expedia
    8.6 /10
  • Hotels.com
    8.5 /10
  • Other Sources
    8.2 /10
8.4 out of 10 based on 1536 reviews