Hilton Garden Inn Gatlinburg, TN

635 River RoadGatlinburg37738USA
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About Hilton Garden Inn Gatlinburg, TN

Situated 100 yards from the entrance of Great Smoky Mountain National Park, the Hilton Garden Inn Gatlinburg, TN is a cozy hotel with warm, inviting rooms and a range of amenities such as the ultra comfortable Garden Sleep System beds.

Subdued rooms and suites have rustic touches and conveniences such as complimentary Wi-Fi and flat-screen TVs. Microwaves, minifridges and coffeemakers and a work desk also come in handy. There are fireplaces and balconies overlooking the garden in select accommodations.

The Hilton Garden Inn Gatlinburg, TN features a 24-hour fitness center, as well as a pool and whirlpool. Free parking is available on the premises. There’s also a 24-hour business center for those who have to get work done.

Over at The Garden Grille, guests enjoy breakfast and dinner, while the lounge bar is perfect for drinks. The 24-hour Pavilion Pantry has snacks and meals available for purchase.

Area attractions include Ripley’s Aquarium of the Smokies and Dollywood.

Contact

635 River Road, Gatlinburg, TN, 37738, USA
Telephone: +1(865)4360048 | Fax: +1(865)4362324 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business center
  • Computer with internet
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Gym
  • Hotel bar
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • Terrace
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Microwave
  • Refrigerator
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Organized activities for kids

Positive Reviews

Great central location

Guests liked the way this riverside eco-chic hotel near US Route 441 in central Gatlinburg, Tennessee was in a fairly peaceful location a block away from the main strip but still within easy walking distance of downtown attractions, shops and dining options. Outdoors enthusiasts loved being close to the Great Smoky Mountains National Park, a paradise for walking and biking. Motorists appreciated the free parking. Moreover, it was simple to get to theme parks, beauty spots and local attractions.

Popular rooms and shared amenities

The modern rooms were reportedly tastefully decorated and well-equipped with large flat-screen TVs, mini-fridges, coffee-makers and microwaves. Reviewers said the rooms were well-cleaned, tidy and comfortable. Guests also admired the pleasant mountain views from many rooms. There was also praise for shared facilities like the inviting chemical-free saltwater pool and fitness center. The 24-hour snack shop was an added convenience.

Good food and friendly service

Travelers appreciated having the option of a cooked-to-order breakfast and also praised the food and service in the restaurant. Visitors spoke highly of the professional, friendly and welcoming personnel who provided a quick check-in and had good local knowledge.

Negative Reviews

Occasional Wi-Fi and TV grumbles

Some guests were disappointed by the fairly limited choice of TV channels. Others occasionally questioned the reliability of the Wi-Fi network, which was beset by a weak signal in some rooms.

Critics noted flaws in some rooms

Aging mattresses, inconsistent housekeeping standards and inadequate bathroom ventilation bothered critics in certain rooms. Some reviewers claimed their rooms were too small, especially when fully occupied. Light sleepers noted rooms facing the car park were prone to occasional noise.

Doubts about value for money

Some guests who paid steeper rates to stay during peak periods occasionally raised doubts about whether they got such good value for money.

Rating Overview

Rating trivago Rating Index based on 990 reviews across the web
9 /10
  • Other Sources
    8.8 /10
9 out of 10 based on 990 reviews