River Terrace Resort & Convention Center

240 River RoadGatlinburg37738USA
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About River Terrace Resort & Convention Center

River Terrace Resort & Convention Center is a family property situated in the downtown area of Gatlinburg that features a restaurant, a lounge, two outdoor swimming pools and beautiful views of the nearby river and mountains.

Non-smoking guest rooms feature a balcony or patio, coffee and tea facilities, air conditioning, a flat-screen television with premium channels, a refrigerator and a microwave.

Services and amenities offered at the hotel include complimentary Wi-Fi, laundry facilities, free parking, a picnic area and 24-hour front desk.

Drafts Sports Bar and Grill features burgers, sandwiches and many other popular items during lunch and dinner.  A wide variety of draft and bottled beers and a full cocktail menu are available.

River Terrace Resort & Convention Center is located close to Ripley's Aquarium, Dollywood, Great Smoky Mountains National Park and Wild Bear Falls Water Park.  Golfing, whitewater rafting, mountain biking and hiking are enjoyed in the area.

Contact

240 River Road, Gatlinburg, TN, 37738, USA
Telephone: +1(865)4365161 | Fax: +1(865)4367219 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach / Sun umbrellas
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Restaurant
  • Terrace
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Microwave
  • Refrigerator
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 16:00
  • Check-out: 10:00

Positive Reviews

Situated in a Private but Central Area

River Terrace Resort is situated in a beautiful area that is very private and quiet but also centrally-located and within walking distance to many services and attractions. Guests reported that the location felt very secluded although the main road was nearby.

Clean Rooms with Amazing Views

Guests reported that the rooms are spotlessly clean and feature amazing views of the town of Gatlinburg and the nearby mountains. Also reported was comfortable beds, lots of extra amenities, updated decor and furnishings and well-stocked kitchenettes. .

Beautiful Pool Area

The swimming pool area is beautifully set-up to be a relaxing oasis. Guests reported that the pool is clean and warm and the area is cleaned frequently and well-maintained. .

Negative Reviews

Unwelcoming Staff who Become Rude when Confronted

Guests reported that the staff at River Terrace Resort are not very welcoming, don't seem to like their jobs and don't seem to care if guests have a good experience at the hotel or not. Staff members are rude when approached, they are very disorganized, they are intrusive and simply walk into rooms without knocking, they don't tend to issues right away and they make guests feel like they are inconveniencing them.

The Walls are Not Soundproof

The walls in the guest rooms are not soundproof and guests reported being able to hear every word of every conversation in nearby rooms and also were able to hear other various sounds such as water running , toilets flushing, doors closing and footsteps. .

Cigarette Smoke can be Detected in the Rooms

Although the rooms are advertised as non-smoking, some guests reported being able to smell cigarette smoke both in the rooms and in various areas of the hotel.

Rating Overview

Rating trivago Rating Index based on 2635 reviews across the web
7.2 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    7.0 /10
7.2 out of 10 based on 2635 reviews