Hotel The Swan at Hay

Church StreetHay-on-WyeHR3 5DQUnited Kingdom
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About Hotel The Swan at Hay

Hotel The Swan at Hay is a beautifully renovated Georgian-era stone building set in between The Black Mountains and Brecon Beacons. The mediaeval Hay Castle is within a five-minute walk.

The individually decorated rooms boast original features like large windows with sweeping garden or stable views, and original art pieces adorning the walls. Modern amenities like coffee trays and TVs come standard, with en-suite bathrooms featuring designer toiletries.

The hotel provides a peaceful venue for meetings, seminars, and special occasions like weddings, where the charming building and romantic gardens set the scene for a perfect event. There's also a sun terrace, games room, and bike rental for those looking to get out and about.

Guests can start the day with a complimentary full English breakfast at the hotel's classy in-house restaurant, followed by all-day dining, featuring mouthwatering British cuisine for lunch and dinner.

The River Wye is about a five-minute walk from Hotel The Swan at Hay, where leisure activities like horse riding and canoeing are plentiful.

Contact

Church Street, Hay-on-Wye, HR3 5DQ, United Kingdom
Telephone: +44(1497)821188 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Conference rooms
  • Free WiFi in lobby
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Restaurant
  • Terrace
  • WiFi in lobby

Room facilities

  • Bathroom with shower
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Telephone
  • Television
  • WiFi in rooms

Accessibility

  • Accessible parking

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Staff are Warm and Welcoming.

Guests reported receiving a warm welcome upon arrival at The Swan at Hay. Check-in was quick and efficient and staff go out of their way to ensure that guests are comfortable and enjoying their holiday. Also reported was staff who accommodate special requ

Comfortable, Clean Guest Rooms.

Guests reported that the rooms are very cosy with comfortable beds and furnishings and a room temperature that is always just right. Also reported was beautiful views of the garden and clean bathrooms with lots of extra toiletries and amenities.

Expertly-Prepared and Delicious Food.

Everything in the restaurant is cooked from scratch and it shows in how fresh, delicious and well-prepared the meals are. Guests also reported that there were many different items to choose from and the portions were just right.

Negative Reviews

Guest Rooms are in Need of Some Care.

The guest rooms at The Swan at Hay are tired, unkempt and always cold. Guests also reported that the Wi-Fi never works, the beds are stained and uncomfortable, wardrobes are falling apart and the radiators are quite loud.

Unhelpful and Unfriendly Staff.

Guests reported that the hotel is poorly-run by overworked staff who don't seem to care or know what they are doing. They do not do anything extra for guests unless they have to and when they are approached about an issue, they get defensive or try to pas

Poor-quality Food Served by Slow Staff.

Guests reported that there are long waits to be seated, to order and to receive meals and when the meals do arrive, they consist of poor-quality, poorly-prepared items from a very limited menu.

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Rating Overview

Rating trivago Rating Index based on 339 reviews across the web
7.9 /10
  • Other Sources
    7.5 /10
7.9 out of 10 based on 339 reviews