Sanctuary Lakes Fauna Retreat

1 Shell StreetHervey Bay4655Australia
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About Sanctuary Lakes Fauna Retreat

Situated amid tropical gardens, the Sanctuary Lakes Fauna Retreat in Hervey Bay offers easy access to attractions such as Urangan Pier and Reefworld Aquarium. Amenities at this three-star hotel include an outdoor pool and tours and ticket assistance.

This retreat features 36 condos, 25 standard and 11 family. Each villa offers an open plan design along with air-conditioning, a private balcony and bathroom, a kitchenette, and a flat-screen TV.

Parking is complimentary and Wi-Fi is offered for a fee. Laundry facilities and bicycle rental are also available. All children are welcome and cots are available on request. Pets are not permitted.

There is a grocery store within a three-minute drive of the property. Plus, guests are within easy reach of dining spots such as Viva Italia, Jetty Seafoods, and the Waterfront Restaurant.

The Sanctuary Lakes Fauna Retreat lies within a ten-minute drive of the WetSide Water Park, the Hervey Bay Historical Village & Museum, and Hervey Bay Airport.


1 Shell Street, Hervey Bay, 4655, Australia
Telephone: +61(7)41254445 | Fax: +61(7)41254448 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • Airport shuttle
  • Beach / Sun umbrellas
  • Concierge
  • Deck chairs / Lounge chairs
  • Free WiFi in lobby
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Television
  • WiFi in rooms


  • Accessible parking

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 10:00

Positive Reviews

Appealing location

Guests have found the location of this hotel appealing. Notwithstanding the scenic surroundings of the nature reserve, guests often comment on the property’s proximity to attractions. This hotel offers peaceful surroundings yet remains within easy reach of tourist areas.

Great service from staff

Previous guests have rarely had a bad word to say about the standard of service offered at this Hervey Bay retreat. The staff is consistently described as friendly, attentive, and happy to help guests with any questions or concerns.

Clean and spacious rooms

Reviews do highlight some concerns regarding the standard of the accommodation here but previous guests have tended to agree that you can expect to find your allocated room is clean, of a reasonable size, and fairly well equipped.

Negative Reviews

Maintenance could be improved

Although the rooms here do come in for a fair amount of positive feedback, guests also tend to describe the appearance of the accommodation as dated, also noting that various maintenance issues add to the downtrodden look.

Wi-Fi may prove disappointing

Not only will you have to pay extra for the Wi-Fi here, previous guests have found the standard of the Internet access at this motel disappointing. The Wi-Fi is found to be slow and prone to disconnecting.

Convenience of parking varies

Although some guests have had a parking space outside of their unit, others have mentioned that they had to park in a parking facility quite some distance from their unit. Some mention that they encountered difficulties when trying to find a space.

Rating Overview

Rating trivago Rating Index based on 442 reviews across the web
9 /10
  • Expedia
    9.2 /10
    9.0 /10
  • Zoover
    9.0 /10
  • Other Sources
    8.7 /10
9 out of 10 based on 442 reviews