Hotel Na Balam

Calle Zazil Ha 118Isla Mujeres77400Mexico
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About Hotel Na Balam

Hotel Na Balam is a three-star rated, beachfront hotel. It is a short walk from the Ultramar Ferry Terminal.

Beach front casita, room and suite accommodation ... is air conditioned and typically includes a safe, flat-screen TV, sofa, blackout drapes and organic toiletries. Much of the accommodation features a balcony or terrace and many units have pool views. Sea views, plunge pool and hot tub, are among the upgrade inclusions.

Free parking is available at Hotel Na Balam. Further features include an outdoor pool, hot tub and yoga studio. All this is in a Caribbean beach setting, surrounded by palm trees.

A complimentary breakfast is served. Later, Zazil Ha serves Mayan and vegetarian dishes. The beachfront Palapa Bar serves drinks and snacks.

Places of interest and activities include snorkeling, the water sports of Garrafon Natural Park, scuba diving and bird watching.


Calle Zazil Ha 118, Isla Mujeres, 77400, Mexico
Telephone: +52(998)8814770 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bungalows
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Free WiFi in lobby
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Fan
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage


  • Accessible parking

For children

  • Child / Baby crib
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

A lovely spot.

They say that it is close to one of the most beautiful beaches on the island … and it is! The welcome from the front desk seems genuine and warm. They give an excellent first impression. Sadly this isn't followed through in all other departments.

Food & drink.

The Beach Club Restaurant serves excellent food and drinks. Prices are imaginative, though.

Rooms are basic, but OK.

The air con works quite well … thankfully! … and beds are comfortable with good standard bed linen. Rooms are clean (*ish) and the Sky TV channels are a welcome surprise.

Negative Reviews

Elements of Paradise are lost.

Poolside rooms are older and prone to problems. Beach front rooms are more expensive but they are noticeably better. The supply of constant hot water is a problem - even in Paradise! Don't get too excited about the free breakfast; it's only a very ordinary continental style offering.

Ahem... Will that be all, sir?

Staff ‘tips' are not included in the advertised prices. There's no fear of you forgetting this fact. Staff will remind you … to the points of tedium and annoyance. Generally, management is OK. The rest of the staff are like the ‘curate's boiled egg' … good in parts.


‘Bog standard' breakfast gets the day off to a mediocre start. It starts at 7.30 and you can't get anything at all before that time. Any practical problems result in the hotel supplying materials, basically for you to rectify the situation. Lots of things lacking here, but the optimistic assessment of their own value, as expressed via the tariffs ...can't be faulted. Overpriced.

Rating Overview

Rating trivago Rating Index based on 976 reviews across the web
7.8 /10
    5.2 /10
  • hostelbookers
    9.2 /10
  • Other Sources
    7.6 /10
7.8 out of 10 based on 976 reviews