Hotel Secreto

Sección Rocas, Lote 11, Punta NorteIsla Mujeres77400Mexico
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About Hotel Secreto

Set in a chic and elegantly-designed hotel on the edge of the island, Hotel Secreto is a five minute walk from Playa Norte beach. The hotel offers guests in-room iPod docking stations and an exercise room.

The sophisticated suites include flat-screen TVs, balconies and living areas with sofas. There are also en suite bathrooms with toiletries. Some suites have sea views.

Amenities include an infinity pool with panoramic ocean views, a full service spa area with massages and a sauna, as well as free Wi-Fi in all areas of the hotel. Parking is complimentary.

A free continental breakfast is served in the dining area, and there's also a casual bar for evening drinks.

Hotel Secreto is a ten minute walk from the ferry stop, along with eight kilometres from both Dolphin Discovery Isla Mujeres and Muelle publico de Isla Mujeres.

Contact

Sección Rocas, Lote 11, Punta Norte, Isla Mujeres, 77400, Mexico
Telephone: +52(998)8771039 | Fax: +52(998)8771048 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Computer with internet
  • Concierge
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Free WiFi in lobby
  • Hotel bar
  • Hotel bar on the beach
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Room service
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Desk
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Great Location

The hotel is a short walk from the bars, restaurants and shops if guests wanted to eat or drink in the area. The ferry pier is also a short distance, while the beach of the island is a short minute's walk from here.

Beautiful Setting

The hotel is mentioned to be a lovely and charming hotel with a beautiful swimming pool overlooking the sea. It was clean and the rooms were comfortable. The hotel had a relaxing setting for them to enjoy their vacation.

Friendly Staff

The staff were said to be helpful and friendly with a smile by guests. They helped to set up things to get guests settled in their rooms and helped with tour and transportation information. It was of great help to have them working in the hotel.

Negative Reviews

Humid Rooms

The rooms were found to be humid and musty by guests. They did not enjoy that the furnishings were damp and therefore very uncomfortable to use. The musty smell in the accommodations was not a nice thing to have.

Needs Restructuring

Guests felt that the bathrooms were not working as well as they should. The showers did not have good pressure and there were things missing that should not be for a high star hotel. Guests felt it needed a fixing or a renovation.

Slow Internet

The Wi-Fi was slow and not working well at all in the rooms. It was annoying that the Wi-Fi was so unstable as it would have been nice to have a good and reliable connection to use.

Rating Overview

Rating trivago Rating Index based on 217 reviews across the web
8.8 /10
  • Other Sources
    8.6 /10
8.8 out of 10 based on 217 reviews