Grand Sentosa

Ground Floor, Block A, Plaza Sentosa, Jalan Sutera, Taman SentosaJohor Bahru80150Malaysia
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About Grand Sentosa

Grand Sentosa is located in the Plaza Sentosa Shopping Mall just 17 kilometres from Singapore Zoo and features large, spacious rooms with complimentary Wi-Fi.

Each air-conditioned room offers a flat-screen TV as well as tea and coffee making facilities. A work desk and wardrobe are also provided, while an in-room safe allows guests to store their valuables.

Grand Sentosa offers free parking as well as a shuttle service that can be arranged at an additional fee. The 24-hour front desk offers luggage storage, while a business centre and meeting facilities can also be found on-site.

A breakfast is offered on-site daily in the restaurant, while a range of quality dining options are available within close walking distance, including markets and small cafes.

This hotel is 20.5 kilometres from Seletar Reservoir Park and four kilometres from JB City Square. Guests can also take a trip to Angry Birds Activity Park, which can be found just 3.9 kilometres away.

Contact

Ground Floor, Block A, Plaza Sentosa, Jalan Sutera, Taman Sentosa, Johor Bahru, 80150, Malaysia
Telephone: +60(7)3315888 | Fax: +60(7)2788971 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Concierge
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Hairdresser
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Restaurant
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage
  • Sauna
  • Steam room

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Kids' playground

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Spacious rooms throughout

Every room at this hotel has been designed to maximise the floor area and provide more than adequate amounts of space for every guest. Whether you're travelling with family or friends, feeling cramped won't be an issue.

Comfortable beds

You'll be able to enjoy a comfortable night's rest every night, as the mattresses on offer in every room are quality and provide you with exactly what you need for a well-rounded rest.

Pleasant staff

You'll be greeted by a team of friendly staff when you check-in. These staff members will continue to assist you with a smile throughout your stay, making this hotel feel homely.

Negative Reviews

Weak Wi-Fi connection

Although the Wi-Fi connection is free at this hotel, you might find it difficult to use the Internet afflictively throughout your stay. The Wi-Fi is often slow or unresponsive, making it frustrating for guests who need to get their work done on time.

Dirty interiors

Housekeeping staff do not properly clean each room, as many guests have found issues with the cleanliness of the interiors. Dirty bed sheets have been mentioned several times, as well as untidy floors.

Issues with air conditioning

While guests generally found their stay to be quite pleasant, there have been several issues when it comes to the air conditioning units in each private room. Guests were not satisfied with these units, as they often do not cool the room enough or just stop working all together.

Rating Overview

Rating trivago Rating Index based on 668 reviews across the web
6.8 /10
  • Expedia
    6.8 /10
  • Hotels.com
    6.7 /10
  • Other Sources
    7.3 /10
6.8 out of 10 based on 668 reviews