Malmaison London

18-21 Charterhouse SquareLondonEC1M 6AHUnited Kingdom
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About Malmaison London

The stylish Malmaison London hotel is centrally-located close to many of the city’s top attractions in an area known as West Smithfield. The hotel features an exquisite restaurant and modern lounge.

Guest rooms are luxuriously-decorated and include full bathrooms with powerful shower, minibar, digital TV, luxury toiletries, USB charging stations and very comfortable beds.

As a guest, you can avail of 24-hour front desk service, room service, laundry service, currency exchange and complimentary Wi-Fi.

Malmaison London is home to Chez Mal, a restaurant that is steakhouse meets French chic. The atmosphere is exciting, the food is bold and décor is stylish and urban. You can enjoy a more informal meal at the Mal Lounge which has a slower and more relaxing pace.

The hotel is located close to Smithfield Market and is only a five-minute walk from two tube stations that will easily take you to many of the attractions you want to see.


18-21 Charterhouse Square, London, EC1M 6AH, United Kingdom
Telephone: +44 2070123700 | Fax: +44 2070123702 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms


  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Just May be the Best Night’s Sleep You’ll Have

Guest rooms are equipped with exceptionally comfortable beds. Rooms are large, the temperature is just right and there is little noise.

A Great Hotel in the Best Location Possible

Not only is The Malmaison London located in a quiet courtyard area, there is a market and a number of shops and restaurants located just around the corner and the centre city is easily accessible via nearby tube stations.

A Luxury Hotel with First-class Service

From the time you arrive until you leave, you’re immersed in luxurious surroundings and treated to first-class service by the friendly and accommodating staff that do everything they can to make your stay enjoyable and comfortable.

Negative Reviews

Bedrooms seem to be focused on Looks and not Comfort

Some guests have reported a lack of toiletries in the bathroom and that the rooms are very small and stuffy. The furnishings and beds are stylish but uncomfortable.

Staff seems Uncaring toward Guest’s Needs

Some members of the staff seem uninterested in going above and beyond for the guest. There is a shortage of staff at the front desk and some guests have reported long waits before they could access their room.

The Hotel needs to be Updated

This hotel is old and dated and could use some upgrades to give it a more modern look while maintaining that old charm.

Rating Overview

Rating trivago Rating Index based on 1810 reviews across the web
8.5 /10
  • Expedia
    8.6 /10
    8.6 /10
    8.0 /10
  • Zoover
    10 /10
  • Other Sources
    8.2 /10
8.5 out of 10 based on 1810 reviews