Sheraton Grand Macao

Estrada do Istmo. s/nMacauChina
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About Sheraton Grand Macao

The Sheraton Macao Cotai Central offers luxury accommodations on the Cotai strip in Macau. It is the largest hotel in Macau, with over 3500 guest rooms. The hotel features three outdoor pools with private cabanas and a full-service spa.

Each room includes Sheraton Sweet Sleeper beds, bathroom with separate bathtub and walk-in shower, free Wi-Fi, LCD TV with premium channels, complimentary bottled water, and fully stocked minibar. Rooms are soundproofed for guest comfort.

The Sheraton Macao Cotai Central has a large fitness center, as well as a 24-hour computer station with free internet access. Families can enjoy children’s programming as well as a separate pool area for kids.

This hotel has several restaurants, including Xin, Bene, and Feast. Asian, Italian buffet, and poolside dining options are available.

The Grand Canal Shoppes and the Venetian Macao Casino are both a 2-minute walk away from the hotel. The University of Macau is a 26-minute walk away from the hotel. This accommodation is also known as Hotel Sheraton Macao, Macao Sheraton, Sheraton Cotai Central, and Sheraton Hotel Macao.


Estrada do Istmo. s/n, Macau, China
Telephone: +853(2880)2000 | Fax: +852(3813)1506 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Casino
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Organized activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Rooms are clean, quiet and comfortable

Guests say rooms are soundproofed and generally very quiet for a large hotel. With luxury amenities and signature Sheraton Sweet Sleeper beds, guests enjoy the comfort and convenience of their rooms.

Great location

If you're looking to be in the middle of it all, look no further. This hotel is in the heart of the Cotai Strip, which is lined with restaurants and shopping destinations. If you love being in the center of a buzzing city, you'll enjoy this hotel's prime location.

Lots of dining options

Guests enjoyed the variety of food on the premises. Different types of cuisine plus a buffet-style restaurant mean your taste buds will never get bored. This hotel prides itself on excellent food and friendly service, so you'll be in good hands when you dine on-site.

Negative Reviews

Staff gets mixed reviews

Guests say that while some staff members are friendly and attentive, others are not. Additionally, guests have noted mistakes at check-in and service requests without timely follow-up.

Crowds can alter your experience

The quality of your stay overall will depend on how crowded the hotel is. The Cotai Strip can get especially busy. A popular property with a great location, this hotel can book quickly certain times of the year or for certain events. The number of guests who stay at this resort directly impacts service and overall quality of your stay.

Check-in can be very slow

More than a few guests commented that the lines and wait times to check in can be excruciating. Be prepared to wait at the front desk for awhile before you can get access to your room.

Rating Overview

Rating trivago Rating Index based on 6588 reviews across the web
8.9 /10
  • Expedia
    8.4 /10
    8.5 /10
  • Zhuna
    10 /10
    9.0 /10
    8.2 /10
  • Other Sources
    8.7 /10
8.9 out of 10 based on 6588 reviews