Wana Riverside Hotel

No 2, Jalan Munshi AbdullahMalacca75100Malaysia
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About Wana Riverside Hotel

Wana Riverside Hotel is ideally located next to the Malacca River in the centre of the city. Featuring free Wi-Fi and breakfast, this hotel also offers complimentary parking.

170 rooms have satellite TV, a safety deposit box, and mini fridge. Conveniences include a hair dryer, iron and ironing board, and coffee and tea making facilities. Beat the heat with air-conditioning.

A laundry service and luggage storage is available to guests. Seven meeting rooms and a ballroom for up to 900 people are on-site.

Guests can dine at one of two restaurants featuring international buffets and a la carte menus. The terrace restaurant overlooks the river, and the lobby lounge is open until late. Snacks can be purchased in the convenience store, or room service is available on request.

Wana Riverside Hotel is a ten-minute walk from the Musical Fountain, Jonker Street, popular Pirates Park, and Hang Tuah Mall.

Contact

No 2, Jalan Munshi Abdullah, Malacca, 75100, Malaysia
Telephone: +60(6)2897888 | Fax: +60(6)2897999 | Official Homepage

Top amenities

  • WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Great for walking.

Guests loved that the Wana Riverside Hotel was within walking distance of all major tourist attractions. They could walk to Chinatown, a river cruise, and St. Paul's Hill conveniently. As an added bonus, affordable food vendors, and shopping at the new Shore shopping mall were also in close proximity.

Comfortable rooms.

While a few guests wished that rooms had newer decor, guests were mostly complimentary of accommodation. Lots of space to stretch out, a comfortable bed, and great city or river views provided good value for money.

Good dining options.

Guests generally found that there was something for every palate at the hotel restaurants. While the buffet tended to lean toward Malaysian dishes and lacked international variety, guests felt that food was well prepared and reasonably priced.

Negative Reviews

Poor customer service.

A common theme at this hotel seemed to be the lack of customer service. Guests were let down by inexperienced staff that were unable or unwilling to handle requests. Many guests said that room for improvement was most needed with the check-in process. Several reported lengthy waits to get to their rooms, with inhospitable staff that made a bad first impression.

Linens could use an upgrade.

Guests weren't impressed with sheets and towels that had seen better days. Thin, stained sheets and worn bath towels were disappointing to some guests who found their rooms to be in otherwise good shape.

Housekeeping below average.

Some guests complained that housekeeping staff were sloppy at times. Guests would sometimes come back to rooms that hadn't been cleaned, or arrive for the first time to find evidence of previous guests.

Rating Overview

Rating trivago Rating Index based on 434 reviews across the web
6.7 /10
  • Other Sources
    7.6 /10
6.7 out of 10 based on 434 reviews