The Swanston Hotel Grand Mercure

195 Swanston StreetMelbourne3000Australia
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About The Swanston Hotel Grand Mercure

Boasting well-appointed rooms, fitness centre and indoor heated swimming pool, The Swanston Hotel Grand Mercure is a contemporary accommodation option that is positioned in the heart of Melbourne’s CBD. The hotel is just five minutes away on foot from the popular Block Arcade shopping centre.

Every modern and spacious room at The Swanston Hotel Grand Mercure includes a toaster, microwave, refrigerator and flat-screen television.

A 24-hour front desk is on-hand to assist at all times, while free Wi-Fi can be accessed in the hotel’s lobby area. Additional facilities include a business centre, laundry service and valet parking.

Open daily for breakfast and dinner, the on-site Louden Kitchen & Grill serves a varied menu in a relaxed setting. Refreshments and light snacks can be enjoyed at the Soul Café, while the Cocoon Bar is also available for casual drinks.

Federation Square, Melbourne Museum and Queen Victoria Market are all less than 20 minutes on foot from the hotel.


195 Swanston Street, Melbourne, 3000, Australia
Telephone: +61(3)96634711 | Fax: +61(3)96637447 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Refrigerator
  • Room safe
  • Satellite TV
  • WiFi in rooms

Wellness / Spa

  • Massage


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 11:00

Positive Reviews

Prime position for exploring Melbourne

In terms of getting around Melbourne, the location was a highlight for essentially all past guests of the hotel. Positioned in the heart of the city's CBD, the property is a short walk from many popular points of interest such as Block Arcade and Melbourne Museum.

Beneficial public facilities

When it came to the public spaces provided by the accommodation, most of these were popular with former visitors. From an enjoyable indoor pool to great dining and drinking options, the on-site facilities at the property were well-received for the most part.

Clean and spacious rooms

Although their décor was said to be showing some age, the hotel's rooms have generated positive reviews from most previous guests. As well as being spacious and well-equipped, the rooms were often described as clean and tidy.

Negative Reviews

Free Wi-Fi inaccessible in rooms

Although accessible in the accommodation's lobby area, the reported omission of free Wi-Fi in the rooms was lambasted on a somewhat regular basis by previous visitors. Furthermore, the general quality of the wireless Internet was also criticised on occasion.

Noise can be a consistent issue

Due to a consequence of its central position, noise is a significant issue about staying at the hotel - according to the overall sentiments of former guests. From revellers to buskers, various sources of noise can apparently be bothersome throughout the day and until late in the early hours.

No on-site parking available

The lack of on-site parking was an understandable inconvenience at times for past visitors that stayed at the accommodation. With that said, valet parking is available at the property at an additional cost.

Rating Overview

Rating trivago Rating Index based on 427 reviews across the web
8.2 /10
  • Expedia
    9.0 /10
    9.0 /10
  • Zoover
    9.0 /10
  • Other Sources
    7.7 /10
8.2 out of 10 based on 427 reviews