Hotel Promenade

Samora Machel Drive and Henshall StreetNelspruit1200South Africa
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About Hotel Promenade

Housed in what was once Nelspruit's town hall, Hotel Promenade is one of the town's main landmarks. Complete with its own pub/restaurant, and swimming pool, guests needn't go far to eat or relax.

Rooms at Hotel Promenade feature a flat-panel TVs with satellite channels, coffee makers, free access to Wi-Fi, and much-welcome air conditioning facilities.

Guests can relax in the courtyard's outdoor pool after a long day sightseeing. The hotel is equipped with large spacious business and conference rooms which can be used for many functions such as weddings, banquets, dinners, or to conduct business.

The on-site restaurant offers breakfast, lunch, and dinner buffets with the lunch menu including local and international dishes. The on-site bar also boasts a terrace where drinks and meals can be enjoyed. Room service can also be enjoyed upon request.

The world famous Kruger National Park is just-under-an-hour away by car while Mafunyane Waterpark and Lowveld National Botanical Garden are both just around a 12-minute drive.


Samora Machel Drive and Henshall Street, Nelspruit, 1200, South Africa
Telephone: +27(13)7533000 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Conference rooms
  • Free WiFi in lobby
  • Hotel bar
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pets allowed
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Electric kettle
  • Free WiFi in rooms
  • Internet
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms


  • Accessible parking

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 12:00

Positive Reviews

Clean rooms with all the basic amenities

Guests who stay at this hotel are pleased with the standard of cleanliness at this property: all bedding is crisp and clean, the room amenities are freshly changed, and the surface areas of the room and bathroom are kept spic and span.

Friendly and welcoming staff

Staff are commended for their professionalism and friendliness, which is most felt (and most appreciated) at reception. Even the security staff are praised often in the reviews: many a guest had their questions answered patiently and kindly by the security.

Rooms are all of comfortable size

Frequently noted in the reviews is how the rooms are bigger than many expect. Obviously, this delightful discovery goes over well with guests, who say that the extra space helped them feel even more relaxed when they got back to the hotel.

Negative Reviews

Noise from close shopping centre/street

Many guests found the close proximity of the noise from the local shopping centre and street traffic disruptive during their stay. While guests appreciate the convenience of the location of the hotel, they wish the noise level were lower at times— especially at night.

Amenities not topped up

Even though rooms are equipped fully with amenities upon arrival, guests are often disappointed that amenities or toiletries that are used during their stay are not topped up or replaced. Many guests feel a bit let down in this regard, as it is, many feel, standard practice these days to top up in-room amenities.

Rating Overview

Rating trivago Rating Index based on 152 reviews across the web
7.6 /10
  • Expedia
    7.4 /10
    7.4 /10
  • Other Sources
    8.0 /10
7.6 out of 10 based on 152 reviews