Holiday Inn Express & Suites Ottawa West - Nepean

2055 Robertson RoadOttawaK2H 5Y9Canada
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About Holiday Inn Express & Suites Ottawa West - Nepean

Holiday Inn Express & Suites Ottawa West - Nepean is a smoke-free, pet friendly hotel that's just over nine kilometres to the Canadian Tire Centre.

Standard guestrooms at Holiday Inn Express & Suites Ottawa West - Nepean include perks such as flat-screen TVs, free Wi-Fi and tea and coffee making facilities. Ensuites with hairdryers and free toiletries are also standard. Some of the suites feature small kitchenettes that have microwaves and refrigerators along with separate living areas and sleeper sofas.

Along with an indoor pool with a whirlpool, guests can also work out at the on-site fitness centre. There are also laundry facilities, a business centre, dry cleaning service, ice machine and front desk safe available for guests to use.

The all-you-can-eat, Express Start breakfast buffet is served each day in the dining area. Plus, a small, on-site gift shop offers snacks and drinks for purchase.

Britannia Beach, Centrepointe Theatre, Bayshore Shopping Center and Funhaven are near the air-conditioned, free parking hotel.

Contact

2055 Robertson Road, Ottawa, K2H 5Y9, Canada
Telephone: +1(613)6900100 | Fax: +1(613)6900109 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel safe
  • Indoor swimming pool
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Pets allowed
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Extremely Efficient and Helpful Staff

Guests remarked that one of the things they really enjoyed here was their staff interactions. Whether is the standard polite welcoming committee or taking time to go above and beyond when helping stranded travellers, this team seems to really understand customer service is about based on guests' reviews.

Cleanly and Spacious Accommodation

Visitors mentioned they were extremely impressed with how clean the hotel is. Whether it's the guestrooms or the common areas, the housekeeping staff takes extra care at this location based on prior visitor comments. Plus, in addition to clean guestrooms, visitors feel the rooms are also rather spacious, which made for comfortable stay.

Breakfast Extra Yummy

Most visitors mentioned that the breakfast, which is free, isn't just edible but also enjoyable. Not only did guests liked the taste of the food they also mentioned that they like the selections available. Others commented that the breakfast staff does a great job of replenished the food trays during service hours so everyone has a chance to eat.

Negative Reviews

Difficulty Keeping Up with Crowds

Guests mentioned that the staff here seems overrun at times when the hotel is near or at full capacity so they have a difficult time keeping up with the demand. Visitors cited issues such as long wait times when it came to checking in or breakfast areas that had been trashed by fellow travellers, such as young sports teams heading to an 'away' game.

No Issues Reported

So far, no recent negative opinion has been expressed by guests about this hotel.

No Issues Reported

So far, no recent negative opinion has been expressed by guests about this hotel.

Rating Overview

Rating trivago Rating Index based on 2874 reviews across the web
8.8 /10
  • Holiday Inn Express
    9.1 /10
  • Expedia
    8.6 /10
  • Hotels.com
    8.7 /10
  • Other Sources
    8.5 /10
8.8 out of 10 based on 2874 reviews