Grand Hyatt Playa del Carmen Resort

1a Avenida esquina Calle 26Playa del Carmen77710Mexico
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About Grand Hyatt Playa del Carmen Resort

Situated on a 150-metre stretch of Marmita’s Beach, Grand Hyatt Playa del Carmen Resort is an ultra-modern 5-star hotel offering unmatched Caribbean views and three infinity pools, just steps away from the area’s popular Fifth Avenue.

Calming bedrooms and suites feature “beach chic” decoration, Hyatt Grand Beds, floor to ceiling windows, robes, complimentary bottled water, minibars, coffee makers, satellite TV and rain showers. Choose between sea or mangrove views.

The hotel features a Teen Arcade, a fitness centre, three pools and the tranquil, Cenote Spa. There is dedicated meetings and events space, free parking and free Wi-Fi.

La Cocina serves international food for breakfast, lunch, dinner. Sushi 'N' Raw Bar serves sushi and Japanese specialties, whilst The Grill at 126 offers up fresh seafood and steaks for dinner. El Paseo provides three perfect spots: Kiosko (snacks), el Café (coffee and snacks) and the resort's main bar.

Grand Hyatt Playa del Carmen Resort is a 17-minute drive from Xcaret and 45-minutes’ drive from Cancun International Airport.


1a Avenida esquina Calle 26, Playa del Carmen, 77710, Mexico
Telephone: +52 9848751234 | Fax: +52 9848751235 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Concierge
  • Conference rooms
  • Convenience store
  • Direct beach access
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Cosmetic mirror
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Kitchen / Kitchenette
  • Microwave
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

You can't beat its beach-front location

Situated right on the beach, you'll feel like you've got the world at your feet as you take in those expansive sea views. Guests love being able to walk out of their rooms and straight onto its impressive pool and beach area to enjoy the infinity pools and the sand with ease.

The Cenote Spa is fabulous

Unwind and switch off as you enter the stunningly designed Cenote Spa. A real show-case of this hotel, the spa received high praise by many de-stressed guests and offers a range of treatments that will get your holiday off to a very relaxing start.

Modern luxury

With plush Hyatt Grand Beds and floor to ceiling windows this beach-front hotel feels incredibly luxurious, light and spacious. Guests love the well-thought out design and the unrivalled comfort in the contemporary bedrooms and suites which enable you to relax during your stay in Mexico.

Negative Reviews

Noisy beach-front neighbours

Unfortunately, some guests mention that the tranquil atmosphere of the Grand Hyatt Playa del Carmen Resort is interrupted on occasion by music coming from nearby beach bars and clubs. It's understood that Hyatt are working with the beach club on this issue.

Breakfast is expensive

There's no escaping it - breakfast might be big but at this 5-star hotel it doesn't come at a cheap price.

Some dislike the seaweed

A very small handful of guests have mentioned that seaweed at the beach was an issue, although efforts are made to minimise it.

Rating Overview

Rating trivago Rating Index based on 1006 reviews across the web
8.8 /10
  • Expedia
    9.0 /10
    9.3 /10
    8.7 /10
    8.4 /10
  • Other Sources
    8.3 /10
8.8 out of 10 based on 1006 reviews