Grand Velas Riviera Maya

Ctra. Cancún-Tulúm Km. 62Playa del Carmen77710Mexico
Show more hotels

About Grand Velas Riviera Maya

Set on the winding Riviera Maya coastline, Grand Velas Riviera Maya is tucked away in Playa del Carmen. This guesthouse boasts a full-service spa, airport transport, and free children’s club. Guests have access to two indoor and three outdoor pools.

All of the 539 smoke-free guestrooms feature hypo-allergenic bedding, ceiling fan, coffee/tea making facilities, blackout drapes, air conditioning, minibar, and private spa tub. Bathrooms are private and offer designer toiletries. Free perks include Wi-Fi and bottled water.

Offering free beach transport, Grand Velas Riviera Maya also prides itself on its complimentary beach cabanas, sauna, steam room, business center, and 24-hour fitness facilities.

Free full breakfast is served daily. Either, with eight restaurants and six bars/lounges on site, guests can never go hungry or thirsty here.

El Camaleon Golf Club is two miles away. Gran Coral Golf is less than three miles away. Tres Rios Ecopark is within four miles. Guadalupe Church and Plaza Las Americas are within six miles. This accommodation is also known as Ambassador Grand Velas All Inclusive Playa del Carmen, Ambassador Grand Velas All Inclusive, Ambassador Grand Velas Playa del Carmen, and Ambassador Grand Velas.


Ctra. Cancún-Tulúm Km. 62, Playa del Carmen, 77710, Mexico
Telephone: +52 9848774400 | Fax: +52 9848774400 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Indoor swimming pool
  • Laundry service
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Hypoallergenic bedding
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Kids' club
  • Kids' playground
  • Organized activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Staff Members Always Make You Feel Special

Whether it's your birthday or just another day, the staff members always go out of their way to make you feel special. They strive to make each and every day special for you, even when it's a normal day.

Restaurants Are Absolutely Amazing

No need to worry about not finding something to eat while staying at this resort. They have eight different restaurants onsite for you to pick from. Each and every choice is delicious and serves fresh options.

Hotel Has Special Areas

If you're looking for a more peaceful, relaxing or romantic stay, Grand Velas Riviera Maya has a place for you. They have a special Zen part of the resort in case you really want to relax and unwind in a peaceful, calm setting.

Negative Reviews

Wi-Fi Is Pretty Spotty

If you go to use the Wi-Fi, you can expect some issues. The Wi-Fi signal is constantly dropping out, and may be unavailable for long periods of time, which can be a pain if you need to use it.

Spa Services Are Pricey

To make your stay even more luxurious, you may want to head to the onsite spa. However, some of these services are pretty expensive, which may make you not want to use them.

Might Have to Wait for A While

Because the resort can get pretty busy, you may end up waiting a while for service. The staff can get pretty backed up and busy, meaning you will have to wait.

Rating Overview

Rating trivago Rating Index based on 1171 reviews across the web
9.3 /10
  • Expedia
    9.6 /10
    9.4 /10
    10 /10
  • Other Sources
    9.1 /10
9.3 out of 10 based on 1171 reviews