Hacienda Tres Rios

Carretera Cancún-Tulum, Km. 54Playa del Carmen77760Mexico
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About Hacienda Tres Rios

Hacienda Tres Rios is an all-inclusive five-star resort featuring a concierge services, a full-service spa and complimentary self-parking. The hotel is located three miles from El Camaleon Golf Club.

Guestroom amenities include air conditioning, a minibar, satellite TV, a laptop compatible in-room safe, a furnished balcony and a private shower-only bathroom.

Hacienda Tres Rios features a white sand beach where guests are provided with sun loungers for free and cabanas at a surcharge. Two outdoor swimming pools, a health club, fitness facilities, a lazy river and a business center are also onsite.

The resort has six restaurants and two poolside bars and three lounges. A complimentary buffet breakfast is served every morning and 24-hour room service is provided.

Guests can enjoy a wide variety of onsite recreational activities such as a Segway tour, beach yoga, snorkeling and guided kayak tours. The resort is four miles from Maroma Adventures activity center.

Contact

Carretera Cancún-Tulum, Km. 54, Playa del Carmen, 77760, Mexico
Telephone: +52(55)8526 6464 | Fax: +52(984)877 2400 | Official Homepage

Top amenities

  • Free WiFi
  • Kitchen / Kitchenette
  • A/C
  • Parking
  • Balcony / Patio
  • Washing machine
  • TV / Entertainment
  • Hairdryer
  • Pool
  • Non-smoking rooms

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Beach / Sun umbrellas
  • Bell service
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with shower
  • Cosmetic mirror
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Refrigerator
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Sauna
  • Whirlpool / Hot tub

Accessibility

  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Kids' club

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

Clean, large and well maintained rooms

The hotel is very well maintained. The rooms are very clean and have windows that open. The furnished balconies and spacious living rooms found in each room were a great joy to many. Bathrooms have excellent powerful showers and are sufficiently roomy.

Many recreational activities for all

With plenty of recreational activities, guests can relax and be pampered at the lovely spa. They can also access the beautiful outdoor pools or go kayaking.  Organized children’s activities are available to keep everyone well entertained. The hotel offers good value for money as everything you need is within a reasonable distance.

Very warm, friendly and helpful employees

Guests found the front desk to be adequately staffed and their checking in and checking out processes was handled in a speedy and efficient way. Most of the employees are bilingual and speak both Spanish and English.

Negative Reviews

Noisy rooms near the pool area

A few guests who had booked rooms near the main pool complained about the high noise levels they experienced during their stay at the hotel. They felt the rooms had very thin walls and noise carries easily from room to room.

The hotel’s food seemed below par

A majority of guests found the meals to be subpar and having a lot to be desired. Some were of the opinion that the food’s quality was inferior while others thought the selection was not as varied as was expected.

The Wi-Fi signal is at times unstable

The hotel offers inroom free Wi-Fi but the speed is quite slow especially if you want to do heavy browsing or stream videos online. Some weren’t pleased with the Wi-Fi service in their rooms during their stay here.

Rating Overview

Rating trivago Rating Index based on 541 reviews across the web
7.8 /10
  • Other Sources
    8.0 /10
7.8 out of 10 based on 541 reviews