Hotel Riu Palace Riviera Maya - All Inclusive 24h

Av Xaman-Ha Mza 9 Y 10 Lote 1 INT. FRACC. Fase II Solidaridad Playa del Carmen77710Mexico
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About Hotel Riu Palace Riviera Maya - All Inclusive 24h

Situated on the beachfront of Playacar, the Hotel Riu Palace Riviera Maya offers a 24-hour all-inclusive service and spacious bedrooms.

All rooms at the hotel are junior suites, boasting a minibar, air-conditioning and integrated lounge area.

Guests can take a dip in the pool or relax on the sun terrace. The on-site spa offers a variety of luxurious treatments. Wi-Fi is offered throughout the hotel at no extra cost.

Aside from the main buffet restaurant, there are also three a la carte options for guests to pick from. Guests staying at the Hotel Riu Palace Riviera Maya may also access a selection of restaurants and bars across all the Riu hotels in Playacar.

The hotel is just 2.5km from Playa Del Carmen, which features fantastic nightlife and an array of golf courses. Guests can also visit the spectacular Mayan ruins, or Sian Ka'an biosphere reserve.


Av Xaman-Ha Mza 9 Y 10 Lote 1 INT. FRACC. Fase II Solidaridad , Playa del Carmen, 77710, Mexico
Telephone: +52 9848772280 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Disco / Nightclub
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with shower
  • Cosmetic mirror
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Massage
  • Sauna
  • Solarium
  • Steam room


  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Service is second to none

The staff at this hotel work around the clock to ensure that the services offered are second to none. Communal areas and rooms are kept clean and hospitality/front desk staff consistently go over and above to ensure that guests have an exceptional experience on their vacation.

Location, location, location!

Guests love the location of this hotel, just a stone's throw form the center of Playacar. The majority of those who have stayed here feel that it's a great benefit being able to use some facilities of other Riu hotels in the area.

Continuous connection

The Wi-Fi service at this hotel gets great feedback from guests. A strong signal that rarely disconnects, the Wi-Fi is accessible from all rooms, communal areas and even the beach!

Negative Reviews

In need of an update

Some guests have remarked the the hotel would benefit from a slight renovation, as bedrooms in particular are looking slightly outdated and mattresses reported as being quite worn. Generally speaking, this didn't detract from guests' overall experience.

Why did the sand blush? Because the seaweed.

As with many Mexican/Caribbean resorts, the beach quite often suffers from a large amount of seaweed being washed up on the shore. This is not the hotel's fault, and staff work hard to clear the beach however it's worth noting that sometimes swimming in the ocean is not always possible.

Swimming pool needs attention

A handful of guests have pointed out that the swimming pool is in need of some TLC, with a few stains noted as well as a couple of missing tiles which could potentially be sharp on your feet.

Rating Overview

Rating trivago Rating Index based on 2943 reviews across the web
9 /10
  • Expedia
    9.0 /10
  • Zoover
    8.9 /10
    9.1 /10
    10 /10
  • Other Sources
    8.5 /10
9 out of 10 based on 2943 reviews