La Tortuga Hotel & Spa

Avenida 10, esq Calle 14Playa del Carmen77710Mexico
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About La Tortuga Hotel & Spa

La Tortuga Hotel & Spais a boutique hotel located in the heart of Playa Del Carmen, minutes from nightlife, shops, and restaurants. Featuring two swimming pools, this hotel has an open-air restaurant to take advantage of the warm Caribbean weather.

Accommodation ranges from standard rooms to junior suites with swim-up access. Try a room with a rooftop jacuzzi.

This intimate, 51 room hotel has personality and charm to spare. Guests can plan day trips through the 24-hour front desk and concierge service. Enjoy the billiard table by the pool, and free Wi-Fi.

The hotel bar is the place to be as the sun sets. The on-site restaurant serves breakfast, lunch and dinner.

La Tortuga Hotel & Spais two blocks from the beach, and seven blocks from beach clubs that the hotel is in partnership with. Guests receive day passes to enjoy the services of various beach clubs offering lounge chairs and food and beverage service.


Avenida 10, esq Calle 14, Playa del Carmen, 77710, Mexico
Telephone: +52 9848731484 | Fax: +52 9848730798 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Concierge
  • Deck chairs / Lounge chairs
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organized activities
  • Outdoor swimming pool
  • Parking garage
  • Pool bar
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Electric kettle
  • Fan
  • Flatscreen TV
  • Hairdryer
  • Ironing board
  • Room safe
  • Telephone
  • Television

Wellness / Spa

  • Body treatments
  • Massage
  • Whirlpool / Hot tub

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Peaceful oasis.

Guests loved that La Tortuga is right next door to bustling 5th Avenue in Playa del Carmen, but without the noise. Tucked away behind larger hotel complexes, guests felt their stresses melt away at this quiet retreat. After a day of relaxation, you are able to easily make your way to downtown Playa del Carmen for some excitement. The pier to Cozumel Island is also close-by, about a 10-minute walk.

Superb staff.

Staff at this hotel wowed guests with exuberant service that was often the highlight of their stay. From personable bartenders who got the party started, to informative concierge staff, guests were in good hands at La Tortuga.

Good eats.

Guests felt that the restaurant was worth visiting, for fresh, inventive breakfasts and top-notch service. Something different awaited guests every morning, tempting even those who stayed up too late the night before to partake in the mouth-watering offerings.

Negative Reviews

Fussy Wi-Fi.

Wi-Fi was a bit of a letdown to several guests trying to get some work done. If you don't want to completely unplug for your vacation, you might want to try the Wi-Fi on your balcony. Some guests had better luck with connection outside and in common areas.

Jacuzzi not as good as expected.

Guests felt lukewarm about jacuzzi tubs that were sometimes a little on the cold side. If you want to sip your margarita while letting the hot water take care of your aches and pains, you may need to ask the hotel to kick the temperature up a notch.

Night time revelry.

While the hotel was for the most part, a secluded, intimate respite from the crowds, the occasional guest took issue with the nightclub nearby. Loud, driving bass could sometimes be heard into the night, so you might want to request a room as far away from this as possible.

Rating Overview

Rating trivago Rating Index based on 1568 reviews across the web
8.3 /10
  • Expedia
    8.5 /10
    8.4 /10
    8.0 /10
  • Other Sources
    7.8 /10
8.3 out of 10 based on 1568 reviews