Paradisus Playa del Carmen

5ta AvenidaPlaya del Carmen77710Mexico
Show more hotels

About Paradisus Playa del Carmen

Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive resort offering suite accommodation.

All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, cable TV service, in-room safe, complimentary toiletries, bathrobes, desk, living area with sofa and a coffee maker.

Services for relaxation and pampering include a spa including steam room and sauna and services such as massages, body wraps and aromatherapy. Wedding services, a hair salon, tours/ticket assistance and a business center are also available.

The resort offers a number of restaurants to choose from which are open daily and includes international, Mexican, contemporary Asian, Latin fusion and Mediterranean cuisine. There are also several bars/lounges including swim-up bars.

Paradisus Playa Del Carmen is a five-minute drive from Playa del Carmen and Coco Beach which is popular for snorkeling.


5ta Avenida, Playa del Carmen, 77710, Mexico
Telephone: +52 9848773900 | Fax: +52 9848773939 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Beach / Sun umbrellas
  • Bell service
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Convenience store
  • Deck chairs / Lounge chairs
  • Direct beach access
  • Doctor on site
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking garage
  • Pool bar
  • Restaurant
  • Room service
  • Towels at the pool / beach
  • Wellness center / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Patio
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Cosmetic mirror
  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Massage
  • Sauna
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting
  • Kids' club
  • Kids' playground
  • Organized activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Fun and relaxation for everyone

The resort grounds are spacious and there are a range of services and activities for the whole family to enjoy. There is a Kids's Club and activities for children also include pool games in the childrens' swimming pool and a rock climbing wall. Adults can enjoy the full-spa services and book in a massage or treatment. Night time entertainment includes live music, professional dancers as well as singers and impersonators. You can also walk 15-minutes up the coastline to Coco Beach which is a popular spot for snorkeling.

Fun and comfortable rooms

Guests booked in a swim-up room commented that this was a highlight for both themselves and their children. The rooms are modern and well-appointed with comfortable beds and spacious surrounds. You can also enjoy beautiful views from the private balcony or patio and dine in with room service.

Exceptional staff and service

Guests commented that the staff are friendly, attentive and go out of their way to ensure you have a relaxed and enjoyable holiday. There are a large selection of restaurants to choose from all of which offer a range of freshly prepared dishes to suit all tastes. The bars also offer a good selection of drinks and music to keep you entertained.

Negative Reviews

Restaurant reservations required

Reservations are required to dine at the on-site restaurants. Some guests who wished for a spontaneous and relaxed holiday found this to be annoying.

Kids free zone

Certain areas such as the spa and some restaurants are restricted areas where children are not permitted to go, and some parents found this frustrating.

Unfriendly service

While most guests reported favorably on the service, other guests had negative customer service experiences, reporting that staff were unwelcoming at times and slow to provide assistance.

Rating Overview

Rating trivago Rating Index based on 4398 reviews across the web
8.7 /10
  • Expedia
    8.6 /10
    8.6 /10
    10 /10
  • Other Sources
    8.7 /10
8.7 out of 10 based on 4398 reviews